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Can't redeem gift card

LindaBLindaB Posts: 180
in The Commons

I purchased a $300 gift card today, but the code isn't working and my balance won't update. I put in a support ticket, but they take forever and in the meantime, my money is held hostage. Is there a way to get this resolved more quickly, and if not, how do I go about getting a refund?

Comments

  • Fungible UserFungible User Posts: 456

    Same thing happened to me, but give it time. It does come through. Took a few hours with the first one I entered. And the second one was just short of that.

  • LindseyLindsey Posts: 2,001

    The a gift card code now show up on the it's Order page (on the line that shows the gift card).

  • SevrinSevrin Posts: 6,310

    I'd post your ticket number in the Sales Issues thread.  Sometimes that helps.

  • Catherine3678abCatherine3678ab Posts: 8,402
    edited December 2020

    Lindsey said:

    The a gift card code now show up on the it's Order page (on the line that shows the gift card).

    yes  Love that improvement, yes :-)

    Be careful not to have any extra spaces, after applying it in the code box it will 'vanish' and the $ should then be appearing on your store credit page.

    Post edited by Catherine3678ab on
  • 31415926543141592654 Posts: 975

    Just in case (you may already know this), be aware that when copying the code it is not uncommon for an extra blank space before or after to also get copied. If this extra space is pasted in, then the number will not work. It has to be the number without any extra spaces.

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