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What happened to 3D Universe?

weird-grafxweird-grafx Posts: 46
in The Commons

Hi,

does someone know if 3D Universe still exists? I have a problem (https://www.daz3d.com/forums/discussion/458811/scene-tools-3-mirror-script-error#latest) with their Scene Tools 3 product and tried to reach them using email
and their Facebook page, but no response. Does someone know how to address this problem?

Best regards

Stefan

Comments

  • KeryaKerya Posts: 10,943

    3d Universe is still selling here https://www.daz3d.com/3d-universe

    But for problems with content bought here, you will have to contact the store support: https://helpdaz.zendesk.com/hc/en-us/requests/new (click first on Login).

    Vendors here are not giving direct support.

  • kyoto kidkyoto kid Posts: 41,249

    ..also, open a topic on the Nuts & Bolts Forum describing the issue you are experiencing.. 

  • KeryaKerya Posts: 10,943

    kyoto kid said:

    ..also, open a topic on the Nuts & Bolts Forum describing the issue you are experiencing.. 

     

    Ehm ... he did that (the link is in his message).

  • SevrinSevrin Posts: 6,310

    How did you install this?  It's making a server call.  Whatever you did, try uninstalling and reinstalling it with DIM.

  • 3D Universe3D Universe Posts: 328

    We are away from the Studio until 11 Jan 2021. We've made a note to address this issue when we are back.

    Happy 2021 to all!

  • WonderlandWonderland Posts: 7,041

    Stoffmann said:

    Hi,

    does someone know if 3D Universe still exists? I have a problem (https://www.daz3d.com/forums/discussion/458811/scene-tools-3-mirror-script-error#latest) with their Scene Tools 3 product and tried to reach them using email
    and their Facebook page, but no response. Does someone know how to address this problem?

    Best regards

    Stefan

    I sent in a ticket to Daz like 6 months ago about that with several follow up queries and no response...I’m still hoping it will be fixed or they will have to refund me even though it’s been months...

  • barbultbarbult Posts: 24,855

    I submitted a help request about issues with Scene Tools Set 1 over a year ago. The product was never updated. The help request #316395 is still open. So I have never purchased any of the other tool sets. Maybe you will have better luck.

  • NovicaNovica Posts: 23,905

    WOW. And why isn't Daz responding to a product with complaints six months ago, and OVER A YEAR AGO?????  

  • WonderlandWonderland Posts: 7,041

    Novica said:

    WOW. And why isn't Daz responding to a product with complaints six months ago, and OVER A YEAR AGO?????  

    AND they said they were aware of the issue! 

  • barbultbarbult Posts: 24,855

    Wonderland said:

    Stoffmann said:

    Hi,

    does someone know if 3D Universe still exists? I have a problem (https://www.daz3d.com/forums/discussion/458811/scene-tools-3-mirror-script-error#latest) with their Scene Tools 3 product and tried to reach them using email
    and their Facebook page, but no response. Does someone know how to address this problem?

    Best regards

    Stefan

    I sent in a ticket to Daz like 6 months ago about that with several follow up queries and no response...I’m still hoping it will be fixed or they will have to refund me even though it’s been months...

    Yes, they will give you a refund, even after 30 days, if you submitted a help request within that time limit, and the product was never fixed. 

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599

    good to know that those guys seem to be not that supportive. Over to my greylist....

  • SevrinSevrin Posts: 6,310
    edited January 2021

    Mark_e593e0a5 said:

    good to know that those guys seem to be not that supportive. Over to my greylist....

    That's just silly.  PAs pay Daz to support their products.  It's Daz that should go on the greylist.

    The OP hasn't updated this thread saying how they installed it.  For what it's worth, I own this product and it works correctly on my system without.  Installed with DIM.  It appears that the OP installed with Daz Connect, which I wouldn't touch with a 10-foot pole.

    Post edited by Sevrin on
  • ParadigmParadigm Posts: 421

    Unrelated, their Dayton bundle comes with a really nice dForce hair you can get as a solo item. 

    One of my favorite dforce hairs, always take an opportunity to praise it.

  • SevrinSevrin Posts: 6,310

    Paradigm said:

    Unrelated, their Dayton bundle comes with a really nice dForce hair you can get as a solo item. 

    One of my favorite dforce hairs, always take an opportunity to praise it.

    You might be able to use it by itself, but you can't "get" it as a separate item anywhere I've found.  But yeah, 3DUniverse's hair and also clothing items are pretty great.

  • nicsttnicstt Posts: 11,715

    Paradigm said:

    Unrelated, their Dayton bundle comes with a really nice dForce hair you can get as a solo item. 

    One of my favorite dforce hairs, always take an opportunity to praise it.

    Just looked and the hair is part of the bundle, and not available as a stand-alone product.

  • 3D Universe3D Universe Posts: 328

    Hi,

    Unfortunately we were not informed by DAZ of this issue.

    We have found the issue is caused by having Inverse Kinematics nodes present on the figure selected. DAZ Studio seems to make these nodes available when you us IK to pose your figure.
    We have now updated all the relevent scripts to ignore these nodes, and the issue has been resolved. We'll submit the update into the store shortly. 

    all the best,
    Steve

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