Where to get aniMate 2?

mikekmikek Posts: 195
edited January 2021 in The Commons

From what I read to edit aniblocks one can use keyMate, graphMate and aniMate 2. But they aren't in the store. AniMate 2 is listed as plugin inside of daz studio with the option to enter a serial number but the store link doesn't work. How can one buy AniMate 2?

Post edited by mikek on

Comments

  • mikekmikek Posts: 195

    Phoenix1966 said:

    https://www.daz3d.com/animate2

    Thanks that did work.
    Strangely it doesn't show up in the store search for me but your link works. 

  • Phoenix1966Phoenix1966 Posts: 1,714

    Glad to help. Store search since the changeover doesn't seem as "robust" as it was before.

  • DMaxDMax Posts: 637

    I just purchased Animate2 as part of the M4 Bundle but the serial number did not show up in my account.
    Does even this require sending in a support email?

  • SevrinSevrin Posts: 6,310

    DMax said:

    I just purchased Animate2 as part of the M4 Bundle but the serial number did not show up in my account.
    Does even this require sending in a support email?

    Maybe give it a day, but probably. 

  • PaintboxPaintbox Posts: 1,633

    Sometimes searching in your favorite search engine  "[productname] Daz3d" yields the best result.

  • DMaxDMax Posts: 637

    Sevrin said:

    DMax said:

    I just purchased Animate2 as part of the M4 Bundle but the serial number did not show up in my account.
    Does even this require sending in a support email?

    Maybe give it a day, but probably. 

    Thank you @Sevrin , not what I had hoped to hear but the honesty is much appreciated and helps manage my expectations.

     

  • IvyIvy Posts: 7,165

    you should be able to find your serial numbers for your daz plugins here https://www.daz3d.com/downloader/customer/serialnumbers

  • DMaxDMax Posts: 637
    edited January 2021

    Ivy said:

    you should be able to find your serial numbers for your daz plugins here https://www.daz3d.com/downloader/customer/serialnumbers

    Hi @Ivy thank you... I had checked that page first (numerous times now) but it wasn't there and still isn't... just sent in a service ticket for something which I had imagined would have had been automatic.

    Post edited by DMax on
  • nonesuch00nonesuch00 Posts: 18,320

    DMax said:

    I just purchased Animate2 as part of the M4 Bundle but the serial number did not show up in my account.
    Does even this require sending in a support email?

    animate2 does not come in any bundle unless it's a bundle of animate2 clips.

    Michael 4 3D Model Pro Suite | 3D Models and 3D Software by Daz 3D - animate2 not included

    It's only included in this bundle:

    aniMate2 Leisure Time Bundle for M4 | 3D Models and 3D Software by Daz 3D

    They may of (probably) broke the automated licensing granted to your account for having purchased that bundle when they upgraded the DAZ 3D website recently. You need to write a ticket to DAZ CS.

     

  • DMaxDMax Posts: 637

    nonesuch00 said:

    DMax said:

    I just purchased Animate2 as part of the M4 Bundle but the serial number did not show up in my account.
    Does even this require sending in a support email?

    animate2 does not come in any bundle unless it's a bundle of animate2 clips.

    Michael 4 3D Model Pro Suite | 3D Models and 3D Software by Daz 3D - animate2 not included

    It's only included in this bundle:

    aniMate2 Leisure Time Bundle for M4 | 3D Models and 3D Software by Daz 3D

    They may of (probably) broke the automated licensing granted to your account for having purchased that bundle when they upgraded the DAZ 3D website recently. You need to write a ticket to DAZ CS.

    Hi @nonsuch00 yes I did purchase the aniMate2 Leisure Time Bundle for M4... just sent in a support ticket. Thanks for the thoughtfulness :)

  • SevrinSevrin Posts: 6,310

    It's a sales issue, rather than a technical issue, so it shouldn't take weeks to sort out.

  • IvyIvy Posts: 7,165

    DMax said:

    Ivy said:

    you should be able to find your serial numbers for your daz plugins here https://www.daz3d.com/downloader/customer/serialnumbers

    Hi @Ivy thank you... I had checked that page first (numerous times now) but it wasn't there and still isn't... just sent in a service ticket for something which I had imagined would have had been automatic.

    Yea most frustrating !!

    I would send in a ticket , it sounds like another website bug, I have had to put in a few tickets myself the last couple of months because stuff didn't show up in my product library.

    But anything i ever bought in the past that requires a serial number to activate the plugin should be found in your customer portal. but with the website snafu's  All bets are off.

    Heck, even the gallery is still down, 3 months later.*rolls eyes* so I would put a ticket in if you have not resolved the issue or put a ticket in already, Sorry I could not be more help.

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