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PM Inbox Error?

RCDescheneRCDeschene Posts: 2,801
edited January 2015 in The Commons

My PM Inbox keeps telling me I have a new/unread message, but nothing shows-up when I go to look. Is anyone else getting this?

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Post edited by RCDeschene on

Comments

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,595
    edited December 1969

    have you tried reading them all?
    it could be an old one

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Try doing a hard refresh on the PM page you have in your screen shot.

    Shift+Ctr;+R

  • RCDescheneRCDeschene Posts: 2,801
    edited December 1969

    Nope, that didn't do anything.

    At first I thought it was a Wendy suggested, but my inbox is empty, but all my PM folders are empty.

  • ZarconDeeGrissomZarconDeeGrissom Posts: 5,412
    edited December 1969

    Exact same here, and I know for a fact it was reading zero PM's yesterday. I think the system is glitching out or something.

    In any case, it's been a long day. Perhaps it'll be all better tomorrow.

  • cecilia.robinsoncecilia.robinson Posts: 2,208
    edited December 1969

    I PM-ed you, didn't you get an email with a preview? I always do.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Have you checked to see if you have anything in the trash.

  • RCDescheneRCDeschene Posts: 2,801
    edited January 2015

    Everything's empty. Try sending it again, perhaps if that may do something.

    Post edited by RCDeschene on
  • ZarconDeeGrissomZarconDeeGrissom Posts: 5,412
    edited January 2015

    cecilia.robinson said:
    I PM-ed you, didn't you get an email with a preview? I always do.
    Yes, and I responded via email. The notification in my e-mail, was buried in a flood of other activity yesterday (USGS related).

    That PM is NOT showing up in my inbox, and the indicator at the top of the forum pages is still indicating I have a pending message.

    I am not fond of the idea of deleting PM's from friends that have passed beyond the veil. Tho given that RCDeschene's boxes are ALL empty, and I did go threw and open every single PM again (despite no black dots next to any of them), and my trash folder is indeed empty. The unread-PM counter is broken.

    I was initially under the impression that some one had sent me a PM larger then the room left in my PM box, regardless of what is going on (I don't care).

    Do I need to be logged in for them to fix that, or not logged in?

    Post edited by ZarconDeeGrissom on
  • ChoholeChohole Posts: 33,604
    edited December 1969

    As we can't duplicate this, and this seems to be a problem which is not affecting everyone can you please send a support ticket, with screen shots attached. Thanks. I guess Tech Support would be the correct dept.

  • RCDescheneRCDeschene Posts: 2,801
    edited December 1969

    Ticket sent.

  • RCDescheneRCDeschene Posts: 2,801
    edited January 2015

    Okay, I sent in my inquiry and it was addressed by a "Topher Spencer" who advised me to check the Forums through my Internet Explorer browser to see if the issue persisted. The error did appear to have vanished at first, even on my Chrome. However, the issue has now reappeared as before. I figured I'd try deleting all browsing history on both browsers, but that did nothing.

    I just sent a follow-up response to them, but I'm wondering if this particular solution has had any better luck with the others sharing this problem.

    Post edited by RCDeschene on
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