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No importer for the opening Genesis figure in DS 4

chriswongbizchriswongbiz Posts: 206
edited December 1969 in New Users

HI,

If I started DS 4, and the genesis figure is not showing, and there is a message, saying "No importer for the file format can be found", what is missing ( what file? I might have moved things around by mistake ) and how can I locate it to fix it again?

Thanks.

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,971
    edited December 1969

    Are you using DS4 or DS4.5? If 4.0, did you install the updated Genesis Starter Essentials?

  • chriswongbizchriswongbiz Posts: 206
    edited December 1969

    DS 4. Should I install it?

  • chriswongbizchriswongbiz Posts: 206
    edited December 1969

    I have installed Genesis Starter Essential 1.6, but is it supposed to be for DS 4.5, i am using DS 4, so is it not good for me?

  • JaderailJaderail Posts: 0
    edited December 1969

    No, DS4 does not read the NEW .duf format files that DS4.5 does.

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    The DS4.0 installer includes the content. For DS4.5 the content is a separate installer, and the DS4.5 content won't work in DS4.0. Either uninstall the Genesis Starter Essentials and reinstall DS4.0, or install DS4.5

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