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DIM Disaster - help!

marblemarble Posts: 7,500
edited July 2017 in Daz Studio Discussion

Once upon a time I had DAZ Studio installed on a Mac computer but, because DAZ decided to go with IRay and I was impressed with IRay, I smashed my remaining piggy bank and bought a PC with a NVidia GPU. That meant moving years of purchases over from the Mac to the PC, which I did and all seemed to be going smoothly. I copied over the Install Manager folders too and DIM seemed to recognise what I had installed so I prided myself on being very cleaver in avoiding having to download all those products again.

However, I have just realised that I'm getting no updates for products installed before the move from Mac to PC. I noticed this when Zev0 released an update for Growing Up and, although others were seeing it in DIM, I was not. Turns out that Growing Up was rleased before I switched to PC so DIM doesn't recognise that I have a product to update. 

Worse still, I uninstalled Growing Up and expected to find it waiting in DIM for reinstall. But it isn't. So I go to the original order page and click on Install and the SKU appears in DIM but nothing happens. So now I can't install a product I have bought and paid for.

Please ... what can I do? I probably have hundreds of products from before that date and I have no idea which have been updated or how to re-install them.

Post edited by marble on

Comments

  • marblemarble Posts: 7,500
    edited July 2017

    Here's the problem as I see it - the install path for th eolder products is still pointing to the Mac folders.

     

    Mac PATH:

     

    Windows PATH:

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    Post edited by marble on
  • nemesis10nemesis10 Posts: 3,490
    edited July 2017
    marble said:

    Here's the problem as I see it - the install path for th eolder products is still pointing to the Mac folders.

     

    Mac PATH:

     

    Windows PATH:

    When you click on the gear , and change  the installation location for Daz studio, it doesn't change?

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    Post edited by nemesis10 on
  • marblemarble Posts: 7,500
    edited July 2017

    The installation locations are correct for Windows (which is what I'm using). It is the old location from the Mac files that is wrong.

    Sorry, I'm not making myself clear because I don't really know what is going on. DIM has records from before and after I moved files across from Mac to PC. The products installed before the move still have pointers to the Mac folder path. Those installed since the move are correct. 

    So the problem is that if I uninstall and attempt to reinstall an older product - DIM just does nothing. It uninstalls it without a problem but will not re-install it no matter what I try.

    Post edited by marble on
  • fixmypcmikefixmypcmike Posts: 19,601

    Even if the install paths are wrong, DIM should still be aware of your installs and products.  If it won't show product updates (or products after you uninstall, even if the uninstall wasn't done correctly) then there's something ese going on.  But it does show new products that weren't installed before the move?

  • marblemarble Posts: 7,500
    edited July 2017
    Fixmypcmike said:

    Even if the install paths are wrong, DIM should still be aware of your installs and products.  If it won't show product updates (or products after you uninstall, even if the uninstall wasn't done correctly) then there's something ese going on.  But it does show new products that weren't installed before the move?

    Yes - it shows everything after the move correctly. It even shows products from before the move but I don't get updates for them - that's how I finally noticed there was a problem. That problem is compounded now by the fact that if I uninstall an old (Mac-installed) product, I cannot re-install it. DIM just blinks and ignores me. 

    I have logged a support call for this because I might have been grumbling about certain products never know that they have been updated - because I don't get the updates. This would mostly apply to DIM installed Genesis 2 products but there were certainly some G3 purchases in my library before April/May 2016.

    Post edited by marble on
  • marblemarble Posts: 7,500

    I've just manually downloaded and installed one of the items that DIM was refusing to install. It works in DAZ Studio now but DIM does not recognise it as an installed product. If that is so, how do people who don't use DIM get updates? I always look for updates in my DIM client and that clearly works for the purchases after the move of my content to my PC. Most of my Generation 4 conetent was installed manually so I don't see updates for those (not that I use V4/M4 much these days).

  • jestmartjestmart Posts: 4,449
    edited July 2017

    If you still have the zips nuke (or cut and move elsewhere) your manifest files folder.  DIM should show nothing as installed but the Ready to Install pane should be repopulated.

    Post edited by jestmart on
  • marblemarble Posts: 7,500

    Thanks - I tried that. Now it says I have nothing installed but have 289 ready to install and 1352 ready to download. Searching through these, they don't include the missing Growing Up products that I uninstalled yesterday so I'm still no closer to recovering them. Of those 1352, most are generation 4 so I'm not too keen to re-download them over the next few days. Looking at the 289 - most appear to be products that were already recognised as installed: i.e. those installed after I moved from Mac to PC.

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