Stil no sale end dates...which causes a lost sale

RavenMoonDesignsRavenMoonDesigns Posts: 19
edited April 2013 in The Commons

I rarely shop here anymore for various reasons I won't get into. Except for one - there is still no sale end date on sale items. So if you don't buy the day the product is released, you really have no idea if you'll miss the sale.

Well, a sale was just lost because I had no idea when Mama Brijit would be going off of the 40% off sale. I was going to buy the product today, then got busy with other things. Came back now and it's no longer at 40% off. Even now, there's no sale end date.

This has been this way since the site changed over. I thought it was a glitch that would soon be fixed. I guess not. I don't want to bash DAZ, but how do you expect to keep customers when sale end dates have to be guessed at?? Most times, I buy the last day of the sale...to make sure there isn't something else more important that I might need and that I have the money to buy the product...especially ones that are higher priced. Can't do that here anymore. You either buy the first day, or take a chance missing the sale.

So, is this ever going to be fixed? Or should I just take my issues and avoid DAZ completely?

Post edited by DAZ_ann0314 on

Comments

  • LindseyLindsey Posts: 2,001
    edited December 1969

    RavynGyrl said:
    I rarely shop here anymore for various reasons I won't get into. Except for one - there is still no sale end date on sale items. So if you don't buy the day the product is released, you really have no idea if you'll miss the sale.

    Well, a sale was just lost because I had no idea when Mama Brijit would be going off of the 40% off sale. I was going to buy the product today, then got busy with other things. Came back now and it's no longer at 40% off. Even now, there's no sale end date.

    This has been this way since the site changed over. I thought it was a glitch that would soon be fixed. I guess not. I don't want to bash DAZ, but how do you expect to keep customers when sale end dates have to be guessed at?? Most times, I buy the last day of the sale...to make sure there isn't something else more important that I might need and that I have the money to buy the product...especially ones that are higher priced. Can't do that here anymore. You either buy the first day, or take a chance missing the sale.

    So, is this ever going to be fixed? Or should I just take my issues and avoid DAZ completely?

    Mama Brijit intro discount is only 30% off. It was Lady Little Fox's store what was 40% off if you bought Mama Brijit and her products in the same cart, though since the promo has scrolled off the promotions page, that's probably over.

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  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    Uh no. I had Mama Brijit in my cart for just over $16 and I had nothing else in my cart. That was yesterday. So I'm guessing that 40% sale expired at midnight DAZ time. Would have been nice to know...I would have definitely picked it up earlier had I known the sale was going to end. That's my point. No sale end date, no sale from me now that the steeper discount is gone. I was already debating if I could afford it $16. Finally decided I could...and now it's almost $20. I'm probably gonna wait now til a 50% off sale. And maybe actually catch the sale next time.

  • LindseyLindsey Posts: 2,001
    edited December 1969

    Sorry, I was just going by the newsletter.. Since it wasn't Genesis, I didn't notice the discount had been initially 40% off when it was released on the 19th.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    That's ok. I'm just frustrated. Had I known the sale end date was yesterday, I would have made sure to buy it. But that's my issue. DAZ doesn't put sale end dates anymore. And I can't budget around what I don't know.

  • Zev0Zev0 Posts: 7,092
    edited April 2013

    I have also requested this feature, as well as a product release date tag. It's the small things that can make all the difference.

    Post edited by Zev0 on
  • anikadanikad Posts: 1,919
    edited December 1969

    I don't believe the 40% off new products over the weekend was a deliberate sale because there was no advertisment of it.

  • nobody1954nobody1954 Posts: 933
    edited December 1969

    I believe that the 40% off was supposed to be with accompanying purchase of certain items. It didn't turn out that way. I grabbed an item I had been wanting for 40% off by itself. Perhaps Daz should simplify their system for sales. Apparently the people at Daz can't even figure them out.

  • Zev0Zev0 Posts: 7,092
    edited December 1969

    Ye. Sometimes they do overcomplicate things a little with sales, but no other store gives you such great discounts on new items regardless:) So its still a win situation in my books.

  • BarubaryBarubary Posts: 1,216
    edited December 1969

    RavynGyrl said:
    So, is this ever going to be fixed? Or should I just take my issues and avoid DAZ completely?

    Well, I can't tell you how to react to it, but this issue has been brought up again and again and again for about a year and afaik it has been a looooong time since DAZ has shown any kind of reaction to it. Given that they are technically capable of showing sale end dates on the product pages (as they do it for super special sales with small time limits), I believe it's safe to assume that the lack of sale end dates is completely intentional and that it will no be changed.

  • nightwolf1982nightwolf1982 Posts: 1,166
    edited December 1969

    While I agree that sale end dates would be nice, the fact is most of these "sales" are one day only deals. Exceptions are major product launches like David 5 (that went for what, a week?) and the weekend deals, which start friday and end sunday night DAZ Time. DAZ occasionally extends a sale, like the Cyber Monday sale, but usually only for an extra day. And every "sale" features many of the same products, mostly DAZ originals. At least, that's the pattern I've noticed.

    I totally agree, however, it would hardly be a huge hardship on DAZ to put up the sale end dates on products. It would certainly make it easier on my poor wallet (he's been in a bit of shock over how much I've been spending here lately)!!

    Give it a few days, I'm sure Mama Brijit will go back on sale.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    anikad said:
    I don't believe the 40% off new products over the weekend was a deliberate sale because there was no advertisment of it.

    I believe that the 40% off was supposed to be with accompanying purchase of certain items. It didn't turn out that way. I grabbed an item I had been wanting for 40% off by itself. Perhaps Daz should simplify their system for sales. Apparently the people at Daz can't even figure them out.

    Regardless, when I put the item in my cart a couple days ago it $16 and change. Without a sale end date listed, even if they flubbed up, that's a missed sale for them and a disappointed customer here. it's no wonder why I avoid this place now.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    Zev0 said:
    Ye. Sometimes they do overcomplicate things a little with sales, but no other store gives you such great discounts on new items regardless:) So its still a win situation in my books.

    Lol...well, I would have to disagree on that. I get more bang for my buck at Renderosity. Hence why I shop there more than here. It used to be I got more here for my money, but not since all the changes.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    Barubary said:
    RavynGyrl said:
    So, is this ever going to be fixed? Or should I just take my issues and avoid DAZ completely?

    Well, I can't tell you how to react to it, but this issue has been brought up again and again and again for about a year and afaik it has been a looooong time since DAZ has shown any kind of reaction to it. Given that they are technically capable of showing sale end dates on the product pages (as they do it for super special sales with small time limits), I believe it's safe to assume that the lack of sale end dates is completely intentional and that it will no be changed.

    Hmm, then I guess they don't care about missed sales and pissed off customers. Yep...more reason to avoid this place.

    I'm sorry if I sound harsh...but the lack of customer care since all the changes really upsets me. DAZ used to be my go-to place. The first content store I shopped at to get great deals. I used to hang out int the forums all the time. But now...DAZ is just one disappointment after another. It's just not worth the headache and frustration.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    While I agree that sale end dates would be nice, the fact is most of these "sales" are one day only deals. Exceptions are major product launches like David 5 (that went for what, a week?) and the weekend deals, which start friday and end sunday night DAZ Time. DAZ occasionally extends a sale, like the Cyber Monday sale, but usually only for an extra day. And every "sale" features many of the same products, mostly DAZ originals. At least, that's the pattern I've noticed.

    I totally agree, however, it would hardly be a huge hardship on DAZ to put up the sale end dates on products. It would certainly make it easier on my poor wallet (he's been in a bit of shock over how much I've been spending here lately)!!

    Give it a few days, I'm sure Mama Brijit will go back on sale.

    It's one thing if I miss a sale because of my own forgetfulness. That's on me. I've done it at Renderosity a number of times and have kicked myself for it. It's another if I miss it because I never knew when it ended in the first place. Yeah, it's partially on me for not buying right away. But it also falls upon the store to give end dates, so I can budget what I can spend, where.

    I'm sure it'll go back on a steeper sale at some point...I just hope I catch it when it does. I rarely come here anymore for these exact reasons. DAZ just isn't worth the headache.

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    While I agree that sale end dates would be nice, the fact is most of these "sales" are one day only deals.

    One of the "extra % off if you buy this" sales at the beginning of last week had "buy today" prominently on the newsletter and all the promos. The offer was still up for most of the week. (The extra's gone now, it's just the usual intro discount.) I've seen this happening several times over the last couple of months. Not so annoying when it's something I was waiting for and would have bought anyway, but I agree it makes budgeting — which I'll have to start doing soon — almost impossible.
  • ledheadledhead Posts: 1,586
    edited December 1969

    I do know that these "Buy This and Get This" sales are becoming annoying. There may be items in my wishlist that are possibly on sale this way, but I don't buy them because of the put one thing in your cart to get a percentage off of another thing.

  • LindseyLindsey Posts: 2,001
    edited December 1969

    For those of you that were not around this afternoon, two PA stores went on a "FLASH SALE" four hours this afternoon. One store was 60% off and the other 50% off. Each store had it's own sale image in the scrolling promotions banner on the main store page. Surprisingly only the new items on intro discount were not included from what I remembered.

    And just like a flash mob, the flash sales disappeared in less time than the advertised 4 hours, but was able to cart a nice bundle in one of the stores.

  • Serene NightSerene Night Posts: 17,672
    edited December 1969

    That's a bummer. I can't buy from daz while at work because the sight is 'not safe for work.' . :le sigh: so flash sales that occur when I'm working aren't helpful to me.

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    Who looks at that scrolling banner, anyway? I don't — it's just one more greeblie for the page to download.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    Eh, I think flash sales are pointless anyway. Unless you're on the site 24/7, it's just luck if you happen upon the sale. I'm not a fan of sales like that. Rendo does their "sneak peak" and "cg spree" sales, which last a day. And there's a countdown clock to let you know precisely how much time you have. Sales like that I can get on board with. But "flash sales" for a few hours, not specified what hours with no countdown? Yeah, no thank you. It's not worth the stress.

  • MorpheonMorpheon Posts: 738
    edited April 2013

    Some time back, someone (I forgot who exactly) stated that the powers-that-be who actually run DAZ now rarely -- if ever -- read the forums. I don't know if that's true or not; ordinarily, I would find that hard to believe (since any company that wishes to remain in business needs feedback from its customers about what works and what doesn't), but the evidence seems to support the statement that they DON'T. So, unless you submit something to DAZ directly, it would appear that posting a complaint or a suggestion in the forums is effectively burying it. I don't know what (if anything) the forum admins pass up the chain (but judging from DAZ's conduct over the last year-and-a-half, I'd say that'd be little to none). An expiration date on sales items is a standard (I'd even say basic) feature of every other content site, but it appears that, aside from things that DAZ wants themselves, if it isn't already part of the store, don't hold your breath.

    Post edited by Morpheon on
  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    DAZ_Ann PM'd me...said she saw my post. So evidently she at least keeps tabs on the forums. Now if that actually gets any of the problems/complaints with the site fixed, who knows. Probably not. I'm thinking you're right in that if it's not something DAZ sees as relevant or important, they won't fix it anyway. The site has been like this for a long time...it seems this issue that many of us have with the sales dates isn't a big enough issue for DAZ to fix right away, if ever. Unfortunately, it just means I buy even less from here.

    I really try not to make a big deal out of things. This sales end date thing just got on my nerve. I just think having it would be prudent to garner more sales.

  • MorpheonMorpheon Posts: 738
    edited December 1969

    RavynGyrl said:
    DAZ_Ann PM'd me...said she saw my post. So evidently she at least keeps tabs on the forums. Now if that actually gets any of the problems/complaints with the site fixed, who knows. Probably not. I'm thinking you're right in that if it's not something DAZ sees as relevant or important, they won't fix it anyway. The site has been like this for a long time...it seems this issue that many of us have with the sales dates isn't a big enough issue for DAZ to fix right away, if ever. Unfortunately, it just means I buy even less from here.

    I really try not to make a big deal out of things. This sales end date thing just got on my nerve. I just think having it would be prudent to garner more sales.

    I stopped trying to figure out why DAZ does ANYTHING months ago. A sales expiration date ought to be simple to implement; it would be helpful to its customers (in terms of planning/budgeting); it would prove that DAZ actually listened to and valued customer input; (leading to greater customer satisfaction, which no business can afford to squander); and it would guarantee DAZ more -- or at least, not fewer -- sales (not only would fewer people miss out sales items expiring, but these hypothetical happier customers would also likely enjoy a greater sense of brand loyalty, which by itself ought to translate into more sales). However positive these points might be, though, they are apparently not positive enough to motivate DAZ into acting on them.

  • RavenMoonDesignsRavenMoonDesigns Posts: 19
    edited December 1969

    Exactly. I agree with everything you said. It's too bad DAZ doesn't get it.

  • UlfrunUlfrun Posts: 35
    edited December 1969

    RavynGyrl said:
    Eh, I think flash sales are pointless anyway. Unless you're on the site 24/7, it's just luck if you happen upon the sale. I'm not a fan of sales like that. Rendo does their "sneak peak" and "cg spree" sales, which last a day. And there's a countdown clock to let you know precisely how much time you have. Sales like that I can get on board with. But "flash sales" for a few hours, not specified what hours with no countdown? Yeah, no thank you. It's not worth the stress.

    I had several items in my cart earlier this month, then I spotted an offer on the main page that said pc discount increased to 50% for 6 hours, so I had a look for a few more things. after 15 mins I had chosen, but the rest of my cart had increased, I then spent another hour trying to figure out what happened before realising the discount had ended affecting my previous choices. So I dumped the whole cart and didn't return for a week.
    I think they responded to the whole time left thing with no intention of adding it. I used to buy things all the time now I just wait for the good deals before buying, like 10TMech + S5 Pro with pc coupon for $20.86. I have no time for these new mind games.

  • Alisa Uh-LisaAlisa Uh-Lisa Posts: 1,308
    edited December 1969

    I don't think they have any intention of adding sale ending prices - it's already been made crystal clear that with the PC items that get raised to $2.99 that we won't be told how long before the price goes up or which items will go up until it happens . I am convinced that this is part of the new attitude here - you are expected to buy things NOW partly because of the fear that the price will go up at any time.

    This sales technique has the exact opposite effect on me - I am buying almost nothing.

  • DAZ_ann0314DAZ_ann0314 Posts: 2,859
    edited December 1969

    For those frustrated by the lack of sale ending dates I am truly sorry for any upset or inconvenience this may be causing though the reasons being concluded are not entirely the full picture. While some of the choices I am sure have to do with the sales model they have chosen to adopt (similar to that of other online stores like Amazon.com etc) some also have to do with the nature of sales here (we know they often get extended etc when customers ask for it...making the sales end dates change dramatically from one moment to the next), Magento itself and what is or isn't there to work with, as well as other factors. I couldn't say for sure all that comes into play when they make a choice, but I can say it isn't due to a lack of listening. Sadly, no matter what DAZ3D does, someone says they must not care and must not be listening. I know how much they do listen and discuss just about any idea or frustration customers have expressed that has been passed along to them. Sadly, that doesn't always mean they can accommodate every request nor does it mean that if they decide it is something that would be good to do that it can be done in a day, or week, or month from now. Some things may get done but it can take awhile.

    In the past, DAZ3D would say things like "we are going to do this and it should be done by xyz" and then if the schedule changed or it took longer or had to be delayed, the forums would explode with guesses on why (some leaps being not so nice ones that couldn't be further from the actual truth of the matter) so more and more they have gotten away from doing those things since in any business (really in most people's day to day lives) things are subject to change and change drastically at that.

    I think the topic in general has been discussed pretty fully and the thread has been pointed out to DAZ3D so at this point continuing on probably isn't going to add anything that hasn't been stated all ready so at this point we are going to lock the thread. That said, if anyone would like to continue this discussion directly with me or feels something should be added, please feel free to PM me :)

This discussion has been closed.