Where’s my Smart Content? (Windows)
Diomede
Posts: 15,221
Same thing is happening to me on Windows. Uninstalled DAZ Studio 4.5, then installed 4.6. Used DIM to uninstall and reinstall all of my DAZ content. Smart Content isn't showing anything, but all of my products are in the pane for content libraries. I also tried rebuilding the metadata database. How do I reinstall CMS? I've tried looking through my account purchases?
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You would have been better to have asked this question in a separate thread, as the two Os can be different in how they deal with things, so a windows user who could help you would probably not pull into a Mac thread.
Would you like me to split this off into a different thread?
yes, please split
Go to Start > All Programs > DAZ 3D, and uninstall the CMS from there, then reinstall DS4.6.
The CMS is installed as part of the main DS install, but if it is already there, the main installer wont change it.
Are you sure that the CMS is running, look in the Task manager, if it is not, you can try starting it from the location I gave you above.
I uninstalled and reinstalled both DAZ Studio 4.6 and the CMS. I chose default settings at each stage. Now DAZ Studio won't run at all. I get an error that says The Procedure Entry Point can't be found
?put_LastRecID@fbl@@QEAA0J@J could not be located in the dynamic link library Vshared_releasexb4dll.
I am using windows 7 Home premium on a 64 bit machine from Dell Studio XPS. 12 gig RAM, 3.2 ghz
Note - I also have Carrara 8.5 so I didn't originally uninstall the CMS when I uninstalled Daz Studio 4.5 to install Daz Studio 4.6. One thought I had is that my old default install for content was to "public" drive and this 4.6 default is to my personal drive.
I'm having this exact problem, even after numerous uninstalls of CMS and DS and reinstalls of both DS 4.5 and 4.6.
I found that if I stop the CMS service temporarily while DS starts, then DS actually will start. But then I have no smart content, categories, products, search ability, nothing, even if I start CMS after DS gets past that hang point during its startup.
I'm using Win7 Pro 64 bit.
I'd rather be using DS on a Linux 64 bit system. DS is the only software I still use that requires Windows. (Blech!) I can use the 32 bit version of DS 4.5 through the Wine layer on Linux, but it's painfully slow doing it like that.
Did anyone find a fix for this problem????
What is your exact problem?
Is the CMS running? What OS are you using? Have you tried uninstalling the CMS (and only the CMS), then reinstalling DS4.6?
Yes, W7-64, Yes, and Yes
No smart content no search for content.
Have you tried reimporting the Metadata?
What search for content were you expecting?
No, when is search content library for items nothing
Are you saying that there are no items visible in the Content Library pane either?
If so, it has nothing to do with the CMS. Where is your content installed to, and did you use the DIM?
You need to go to Edit > Preferences > Content Library > Content Directory Manager, and see what folders you have listed in both DAZ Studio Formats, and Poser Formats. If your library is not listed there, then you wont have any content listed at all.
The default install location for the DIM (DAZ Install Manager) is different to where it used to go. It now goes into C:\Users\Public\Documents\My DAZ 3D Library by default.
No I cant search from in content library the content is there. I have a support ticket on it just checking the forum for answers as well. Thanks
Someone in another thread said my "firewall" isn't letting the programs talk to each other (DC & CMS). That led me to a solution, though I'm not happy about it.
(Win7 Pro 64 bit)
When I started CMS from the start menu, I got the Win7 warning "do you want to allow this program to make changes to your computer?" (publisher unknown). So I clicked the link to "change when Windows gives these notifications" (or whatever it says). I turned the security setting slider all the way off, which disables something that I think is called "account settings." I had to reboot for the new setting to take effect. Then DS started with no problem (not hanging up while trying to connect with CMS), but I had to reset the database & re-import the metadata.
It's working fine now, including all the smart content & search functions, but I'm uncomfortable not having that Windows warning enabled - the one that's supposed to tell me when (possibly malicious) software is trying to change things on my hard drive.
Any thoughts from you computer super-gurus?
That's odd, you shouldn't need to disable UAC. If you turn UAC back on, check if CMS is running before you start DS. If after starting DS CMS is still running but you still have no Smart Content/Categories/Products, then shut down DS and right-click on the icon and choose Run As Administrator, and see if it works then. If it does, shut it down and see if you can now run it normally.
Is anyone from DAZ able to explain how to fix the CMS issue?
I can no longer see any of my content on the Smart Content pane.
Some of my installed content does not show up when I do a search.
Some of my content seems to be missing.
This all happened after I used DIM to install some new content.
Win 7 64bit.
The DIM does not install to the same location as the old installers. The default location is C:\Users\Public\Documents\My DAZ 3D Library. You can change where it installs to from the Ready to Install tab by clicking on the Show Details box.
You need to make sure that DS knows the path to the Library folder, by entering it in the Content Directory Manager through Edit > Preferences > Content Library.
The search function in the Content Library pane also relies on CMS, it will not work if CMS is not running. CMS also controls what is displayed in the Smart Content pane, as well as Categories and Products. The content should appear in the Content Library no matter if CMS is running or not, but the search fuunction wont work.
There is something wrong with your install of CMS. You said that you already uninstalled it? You need to do that from the Start Menu in Windows, All Programs > DAZ 3D > Content Management Service. There are icons there for starting and stopping the CMS, as well as uninstalling it. You MUST do that first before reinstalling DS4.6
When you run the installer, you MUST run it as Admin, because the application and the CMS are going to be installed into the Program Files area which is protected by the UAC in Windows.
The DIM does not install to the same location as the old installers. The default location is C:\Users\Public\Documents\My DAZ 3D Library. You can change where it installs to from the Ready to Install tab by clicking on the Show Details box.
You need to make sure that DS knows the path to the Library folder, by entering it in the Content Directory Manager through Edit > Preferences > Content Library.
When I set DIM to install to my old My Library folder in My Documents, it gave me a message that DIM needed an installation directory of its own - that it wouldn't work right if there was content in the directory that wasn't installed by DIM. But once I got DS & CMS talking to each other the CMS had no problem finding all of my content, the stuff I installed myself many moons ago in My Library and the newer stuff installed by DIM. I don't know what's where, but I can find everything with a content search.
I don't think anyone at DAZ knows what to do about this CMS bug in Win7 64. There have been several threads asking for help with this problem and not one coherent answer. I think they're embarrased about this bug or something and maybe they're keeping quiet until they come up with an actual fix for it. My experience with DAZ has generally been very good, but I've really become frustrated by their lack of response to this problem. They're telling people we need to uninstall CMS, then reinstall DS, but that didn't fix anything on my system. All the Smart Content was still gone, and none of the CMS functions were working.
Installing content with DIM should not remove other content from the Smart Content pane, no matter where it's installed.
If you haven't tried this yet, give it a shot:
Click on that options button in the corner of the Smart Content pane. Check only the box to reset your database and let it run. (I don't remember if I restarted DS after I did that or not.) Then click on the same button and select only the box to re-import metadata. This took a while on my system. When I had tried that at first it didn't work, but I could tell right away because nothing happened. Before any of this worked for me (and after uninstalling and reinstalling DS and all 20+ gigs of my content four times), I had to switch off some of my security settings in Windows.
Someone here said the real problem is that the Windows firewall now needs to be specially set to allow CMS and DS both to operate together within the Windows environment. I haven't tried that yet with my system because I finally got DS running by just turning off my account security settings. Not an ideal fix, but I'm really getting tired of trying to get all this expensive software to work together like it's supposed to do. (Windows + DS content = a lot of money to me, even though DS is free.)
DAZ needs to get on top of this now and not wait until they have yet another full release finished with beta testing. The last two releases they put out (4.5.1.56 & 4.6) are when the problem started with me. It only seems to be a problem on Win7 64 bit systems, but an awful lot of us use that particular OS. I can't imagine the software engineering brain power they have working for them can't figure this out because it seems like a pretty fundamental issue - CMS has to talk to DS, & Win7 64 doesn't know it's ok to let them do that, even though it used to work fine in older releases. How hard can that be to resolve? Has anyone at DAZ called Microsoft for a consult?
I am having the same issues.
Window 7 Home Premium - 64 bit.
It is a new Hard drive, so it is a complete new fresh install of DS. No previous versions before today.
I have no content whatsoever.
C:\User\\DAZ 3D\Studio\My Library is empty.
Default settings.
CMS is running.
Followed suggested steps... nothing.
Don't even get the Genesis character.
The content is in a sperate installer, called Genesis Stareter Essentials, it is about a 480 MB download.
Did you download and install it too? If not, you wont have any content.
I just turned UAC back on for the first time since getting everything up and running after turning UAC off, and DS + CMS both continued to run without a problem. I had previously uninstalled and reinstalled CMS & DS numerous times, and the "reset database" + "re-import metadata" options only became functional after I had switched off UAC. (I never did anything with my firewall.)
I'm sorry my most recent posts have had such an angry tone, but like I said, this has been a frustrating problem with a lot of user discussion, minimal input from DAZ administrators, and no solution that seems to help us all. I hope we're a step closer.
Really, my experience with DAZ has mostly been very good.
One more possible clue:
When I had once tried to start CMS by itself from the start menu command, I got that UAC pop-up that asked me if it was ok to allow CMS to make changes to my computer. That's when I followed the links to disable UAC altogether, and DS+CMS worked fine on the next reboot - after resetting the database & re-importing the metadata.
I really hope this helps!