Mac: Can't Install Studio 4.6 or Daz Install Manager
kattkieru_e21290f931
Posts: 0
HI folks,
This is a new thing: Daz installers seem to hang consistently now that I've upgraded to Mountain Lion. I did a full clean of all Daz stuff (went through my harddisk bit by bit and removed anything even remotely related), re-downloaded the installers, and still no luck.
It seems like the installer launches properly, starts seven threads (which is funny as my laptop only has four max), then hangs. Has anyone else experienced this? I've got everything installed and running just fine on my PC but I do most of my work on my Mac.
Thanks.
~ k
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Hello,
First, number of threads is never related to number of actual cores. Most programs starts threads to do things away from the main thread (GUI thread) to avoid laggy behaviors. Then BitRock installers runs a installer task under shell which is ran through a NSTask I think (which create a thread for the piped communications), so the number if threads has really nothing to do with it.
Second, the hanging installers, that's weird, so first question, do you have permissions to write to that location? I know that under 10.8, BitRock installers throws up an alert about not being able to set file permissions on certain directories. And There is a difference in behaviors among different versions of the installers.
What installers are you having trouble with? Content or Application installers? Have you installed using DIM to the same Runtime?
Hanging installers have been reported in various Mac OS's with Daz product installers and you could possibly find some older posts on the archived forums.
In some cases simply waiting it out 5 to 10 minutes seems to resolve the problem, and it is apparently not related to account restrictions, permissions or format type of a drive.
What Mac are you running and what are the specifications?
Hanging installers have been reported in various Mac OS's with Daz product installers and you could possibly find some older posts on the archived forums.
In some cases simply waiting it out 5 to 10 minutes seems to resolve the problem, and it is apparently not related to account restrictions, permissions or format type of a drive.
What Mac are you running and what are the specifications?
The hanging installers were the now "outdated" WISE PPC installers (that doesn't even run on 10.7 or later. WISE installers wanted to scan all mounted disks so to avoid the hang, just dismount any network mounted disks and un needed disks.
These were AFAIU the new BitRock installers.
They definitely are Bitrock installers. Looking inside there's a shell script that bootstraps to one of three executables based on the kind of Mac you're running.
I'm on 10.8.4, 2010 MacBook Pro i7, 8gb ram, GeForce 330mGT 512.
I'm trying to install the 64-bit version of Daz Studio (since I don't use 32 bit if I can help it). I've tried installing the Daz Install Manager (since it worked so well on the PC for content). Daz Studio was not among the choices to install. I did the full clean I mentioned in my first post, re-downloaded the installer for DIM and tried again-- now it hangs, too.
Is there a zip file I can use instead? I don't need the content manager daemon. All I need is a working Daz Studio 4.6 Pro 64 bit and a working DIM to get the content in.
Oh, and I mentioned the number of threads only because seeing more than two for an installer, even one that's using a shell script to launch other processes, is kind of odd. You'd really only need the one thread for the main worker and one for the UI pumping. Seeing 7 separate ones pop up and having the total of all of their CPU usage come in at under 2.9% feels odd to me, even if it's "normal" for this installer.
Kind of surprised that regular OS X packages aren't available.
Anything in the log (console.app) from the installer?
It usually is pretty good at reporting errors it encounters. Mostly permission problems, or authentication dialog problems.
Do you have some third party software that prevents "System Authentication" Alerts to show or something?
And at what stage in the install process does it hang? Do you get any GUI at all?
do you have another Administrative account on that Mac? Have you booted into that account and tried to install the application from there?
I get the splash screen. In the console, for the Daz Install Manager installer there's only one line printed:
2013-06-29 2:26:48.645 PM osx-intel[15022]: CGSFlushSurfaceWithOptions: Invalid connection
Then the splash either vanishes or doesn't, and the installer hangs.
I don't have any third party software that does anything of that nature... I used to have Little Snitch but the upgrade to 10.8.4 removed it and I haven't gotten around to a reinstall.
Ah!
Can it be the good old Safari unzip or a third party unzipper?
Do you unzip the files yourself or do you have Safari "process safe files" active? Safari unzip (and also Chrome and FireFox) will unzip the downloaded zip and also the content which will destroy the installer payload.
Use the build in Unarchiver (right click and unzip)
I do not, and have not, but you gave me an idea:
I went into the terminal, changed to the installer/Contents/MacOS, and ran ./osx-intel using sudo. That seems to have allowed the DIM installer to get past where it was hanging before, and I got Daz Studio installed through the DIM.
Interestingly, DIM couldn't install Daz Studio straight on the first go either-- it failed. The second go it actually asked for my credentials and then installed.
So, now the only problem is getting Daz Studio to not error on load and on getting the DIM-installed content to show up. Progress!
Thanks for all your help!
Can I report this issue as a bug somewhere? These installers are useless on the Mac. The DIM and Daz Studio specifically should be regular Mac packages distributed inside of DMG files.
For posterity: I never have Safari unzip, and The Unarchiver is the second thing I install on a new Mac. The first is QuickSilver. :D
For posterity: I never have Safari unzip, and The Unarchiver is the second thing I install on a new Mac. The first is QuickSilver. :D
There you have it, you should use Apples BUILD IN UnArchiver, NOT any third party unzip as they either unzip the payload or sets the wrong privilege bits on the content,a s I wrote even Safaris own does it wrong.
FYI, I've installed over two thousand installers from DAZ on Mac OS X 10.6 -> 10.8 and never had any problem, so the problem is not the installers but how they are extracted, unzipped.
I do not, and have not, but you gave me an idea:
I went into the terminal, changed to the installer/Contents/MacOS, and ran ./osx-intel using sudo. That seems to have allowed the DIM installer to get past where it was hanging before, and I got Daz Studio installed through the DIM.
Interestingly, DIM couldn't install Daz Studio straight on the first go either-- it failed. The second go it actually asked for my credentials and then installed.
So, now the only problem is getting Daz Studio to not error on load and on getting the DIM-installed content to show up. Progress!
Thanks for all your help!
Can I report this issue as a bug somewhere? These installers are useless on the Mac. The DIM and Daz Studio specifically should be regular Mac packages distributed inside of DMG files.
I have had the same problem with the Install Manager, Daz Studio. Same results; same log, same.
I tried running through the console using sudo but no luck. I'm still getting a never ending pinwheel before reaching the license acceptance screen. Tried from two different Macs with no luck. Had hoped your approach would get me passed install. Daz support went cold too. Getting frustrated that this is basically useless SW now.
I have had the same problem with the Install Manager, Daz Studio. Same results; same log, same.
I tried running through the console using sudo but no luck. I'm still getting a never ending pinwheel before reaching the license acceptance screen. Tried from two different Macs with no luck. Had hoped your approach would get me passed install. Daz support went cold too. Getting frustrated that this is basically useless SW now.
Did you unpack the installer zip manually or using Safari or third party unzipped?
As I said here before, the BitRock installers contains zipfiles themselves that if unzipped with too optimistics unzippers that unzips the payload as well will not work.
Did you unpack the installer zip manually or using Safari or third party unzipped?
As I said here before, the BitRock installers contains zipfiles themselves that if unzipped with too optimistics unzippers that unzips the payload as well will not work.
I unzipped manually. I tested the installers on another Mac and they did run without the freeze. But still not making it on my own Mac. I've got three ideas that I'm running out of ways to chase down:
1. Permissions issue -- It doesn't seem to be a permissions issue, but I've tried alternate admin accounts, repairing permissions. No change.
2. Software conflict -- nothing obvious, but it could be anything
3. Hardware -- installers are running fine on Core 2 duo Macs but not i3/i5 Macs (and I've tried both the 32bit and 64bit on the i3/i5 Macs).
Open to suggestions.
Thank you.