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Real Short Hair for Genesis 2 Male has disappeared

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  • Richard HaseltineRichard Haseltine Posts: 102,865
    barbult said:
    Richard Haseltine said:

    The folder name is the SKU, if you know that.

    I know, but I don't remember what products I have returned over the last couple years since I started using Daz Connect. There are probably less than half a dozen things. I was lucky to remember the most recent one, because that product just came up in discussion in another thread recently. That one I can delete, now that you have opened my eyes to the problem.

    Edit: maybe I can search for "return" in my help request activities. That is probably the best bet for me to get "legal".

    Edit again: Is it OK to just delete the SKU folder, the SKU JPG, and the SKU JSON files? Will my database be messed up because I didn't actually uninstall the product?

    The metadata was removed from your account when the product was returned, and on your system when you had DS connect, so removing the actual files will be the last step.

  • barbultbarbult Posts: 24,876
    Richard Haseltine said:
    barbult said:
    Richard Haseltine said:

    The folder name is the SKU, if you know that.

    I know, but I don't remember what products I have returned over the last couple years since I started using Daz Connect. There are probably less than half a dozen things. I was lucky to remember the most recent one, because that product just came up in discussion in another thread recently. That one I can delete, now that you have opened my eyes to the problem.

    Edit: maybe I can search for "return" in my help request activities. That is probably the best bet for me to get "legal".

    Edit again: Is it OK to just delete the SKU folder, the SKU JPG, and the SKU JSON files? Will my database be messed up because I didn't actually uninstall the product?

    The metadata was removed from your account when the product was returned, and on your system when you had DS connect, so removing the actual files will be the last step.

    Thanks. It looks like searching my help requests for "return" will identify the products I need to remove.

  • barbultbarbult Posts: 24,876

    Back on topic:
    Daz Connect has an update for Real Short Hair for G2M. I installed it, and the product files are back in the Content Library now. Thanks to Richard and Daz, that didn't take 10 days or even 10 hours. Thanks to @evilded777 for identifying the long standing problem none of the rest of us even noticed.

  • nonesuch00nonesuch00 Posts: 18,333
    edited April 2018

    I got an update for that product in DIM too.

    However, I have to go to then DAZ Content Library tab for my Law Enforcement Officer for Genesis 2 & Genesis 3 Males because the only thing that shows up in the Smart Content tab when I select a G3M character (3DU Matt) is one of the hats.

    Post edited by nonesuch00 on
  • SixDsSixDs Posts: 2,384
    edited April 2018

    I don't believe that DAZ3D could remove any content from my content library even if they wanted to. I don't know what security most people have on their files and folders, but even if someone were to gain access to my PC, they would need to enter a valid username and password to access the files, and a very specific username and password to delete them. Even I cannot access all the files on any of my other PCs from this one without being asked to enter a valid username and password, and even then that only grants me access to certain folders that I use to share files. A hacker might succeed using brute force, but not otherwise.

    Post edited by SixDs on
  • barbultbarbult Posts: 24,876

    Using "My Activities" list in the Help Center, I was able to identify products that I have returned. Using the SKU number of the product, I was able to locate and delete the file folder, JSON and JPG files in the Daz Connect cloud folder. I think I am legal again! From now on, I'll uninstall before sending a help request to return a product. 

  • evilded777evilded777 Posts: 2,466

    Everyone insists that the files could not have been removed from my computer.  So that means one of two things: a) this is simply not correct or b) Connect changes the default search method we are all used to in that if a file is in the path its going to be found.  Now, I did not actually look for the files on my main computer, it was early in the morning I had to get to work.  All I know is I tried to load and it told me the files were missing and they had been there just a few days earlier (not sure exactly, but the last thing I know I rendered with it was on 4/6...so it was there then).

    So... what was this "error" and how did it cause this situation? I haven't gotten a satisfactory response to my issue.  Yes, it's "solved" in that I have my files back. But I would like an explanation for the behavior I experienced.

  • Richard HaseltineRichard Haseltine Posts: 102,865
    evilded777 said:

    Everyone insists that the files could not have been removed from my computer.  So that means one of two things: a) this is simply not correct or b) Connect changes the default search method we are all used to in that if a file is in the path its going to be found.  Now, I did not actually look for the files on my main computer, it was early in the morning I had to get to work.  All I know is I tried to load and it told me the files were missing and they had been there just a few days earlier (not sure exactly, but the last thing I know I rendered with it was on 4/6...so it was there then).

    So... what was this "error" and how did it cause this situation? I haven't gotten a satisfactory response to my issue.  Yes, it's "solved" in that I have my files back. But I would like an explanation for the behavior I experienced.

    The files coculd not have been removed by DS acting on its own, they could have been removed as part of an update accidentally applied. The file references, however, would have been removed from the database the next DS was connected to Daz after the error was introduced, and that would have stopped them from appearing in the content panes within DS.

  • evilded777evilded777 Posts: 2,466
    Richard Haseltine said:
    evilded777 said:

    Everyone insists that the files could not have been removed from my computer.  So that means one of two things: a) this is simply not correct or b) Connect changes the default search method we are all used to in that if a file is in the path its going to be found.  Now, I did not actually look for the files on my main computer, it was early in the morning I had to get to work.  All I know is I tried to load and it told me the files were missing and they had been there just a few days earlier (not sure exactly, but the last thing I know I rendered with it was on 4/6...so it was there then).

    So... what was this "error" and how did it cause this situation? I haven't gotten a satisfactory response to my issue.  Yes, it's "solved" in that I have my files back. But I would like an explanation for the behavior I experienced.

    The files coculd not have been removed by DS acting on its own, they could have been removed as part of an update accidentally applied. The file references, however, would have been removed from the database the next DS was connected to Daz after the error was introduced, and that would have stopped them from appearing in the content panes within DS.

    "An update accidentally applied"... what, exactly, does that mean?

    There wasn't an update to it between 4/6 and 4/19, was there? I think I'd have noticed updating a product I use regularly.

    And their appearance in Smart Content is not the relevant concern.  The fact that I loaded a saved item and I was told that the files were missing is the relevant concern.

  • Richard HaseltineRichard Haseltine Posts: 102,865
    evilded777 said:
    Richard Haseltine said:
    evilded777 said:

    Everyone insists that the files could not have been removed from my computer.  So that means one of two things: a) this is simply not correct or b) Connect changes the default search method we are all used to in that if a file is in the path its going to be found.  Now, I did not actually look for the files on my main computer, it was early in the morning I had to get to work.  All I know is I tried to load and it told me the files were missing and they had been there just a few days earlier (not sure exactly, but the last thing I know I rendered with it was on 4/6...so it was there then).

    So... what was this "error" and how did it cause this situation? I haven't gotten a satisfactory response to my issue.  Yes, it's "solved" in that I have my files back. But I would like an explanation for the behavior I experienced.

    The files coculd not have been removed by DS acting on its own, they could have been removed as part of an update accidentally applied. The file references, however, would have been removed from the database the next DS was connected to Daz after the error was introduced, and that would have stopped them from appearing in the content panes within DS.

    "An update accidentally applied"... what, exactly, does that mean?

    There wasn't an update to it between 4/6 and 4/19, was there? I think I'd have noticed updating a product I use regularly.

    And their appearance in Smart Content is not the relevant concern.  The fact that I loaded a saved item and I was told that the files were missing is the relevant concern.

    With a Connect install if the CMS doesn't know about them they won't be found (they are referenced as in a standard content directory, the system then loads them from the /Data/cloud/1_sku folder because the CMS translates)

  • evilded777evilded777 Posts: 2,466
    edited April 2018
    Richard Haseltine said:
    evilded777 said:
    Richard Haseltine said:
    evilded777 said:

    Everyone insists that the files could not have been removed from my computer.  So that means one of two things: a) this is simply not correct or b) Connect changes the default search method we are all used to in that if a file is in the path its going to be found.  Now, I did not actually look for the files on my main computer, it was early in the morning I had to get to work.  All I know is I tried to load and it told me the files were missing and they had been there just a few days earlier (not sure exactly, but the last thing I know I rendered with it was on 4/6...so it was there then).

    So... what was this "error" and how did it cause this situation? I haven't gotten a satisfactory response to my issue.  Yes, it's "solved" in that I have my files back. But I would like an explanation for the behavior I experienced.

    The files coculd not have been removed by DS acting on its own, they could have been removed as part of an update accidentally applied. The file references, however, would have been removed from the database the next DS was connected to Daz after the error was introduced, and that would have stopped them from appearing in the content panes within DS.

    "An update accidentally applied"... what, exactly, does that mean?

    There wasn't an update to it between 4/6 and 4/19, was there? I think I'd have noticed updating a product I use regularly.

    And their appearance in Smart Content is not the relevant concern.  The fact that I loaded a saved item and I was told that the files were missing is the relevant concern.

    With a Connect install if the CMS doesn't know about them they won't be found (they are referenced as in a standard content directory, the system then loads them from the /Data/cloud/1_sku folder because the CMS translates)

    So you are saying the files were still in residence, but the system couldn't find them because of how Connect works with the CMS? That bites. And it still doesn't explain what happened. Why did the CMS think it didn't exist if I didn't update it?

    And its buggered again, or still. Because I can't find it under Hair in Smart Content, again. It only shows up under Materials and Shaping, there is no way to actually load the hair prop because it isn't listed.

    realShort.PNG
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    Post edited by evilded777 on
  • vwranglervwrangler Posts: 4,903
    edited April 2018
    evilded777 said:

    So you are saying the files were still in residence, but the system couldn't find them because of how Connect works with the CMS? That bites. And it still doesn't explain what happened. Why did the CMS think it didn't exist if I didn't update it?

    And its buggered again, or still. Because I can't find it under Hair in Smart Content, again. It only shows up under Materials and Shaping, there is no way to actually load the hair prop because it isn't listed.

    You're using Smart Content and Connect. You don't actually have to do anything to update the Metadata; that happens automatically. If you're using Smart Content and Connect, Studio is now designed to update metadata without launching a full product update or showing you that a product has an update available. With Connect, you only get update notices if something other than metadata changes; metadata updates just happen. If a broken metadata update gets pushed out by accident, Smart Content breaks in return. You don't have to do anything to make that happen.

    I do remember DAZ_people (not sure which one) saying that DIM and Manual updaters who didn't use Connect might wind up with products that didn't get metadata updates until something else about a product changed, so that if a product never got a content-based update, it might never get any needed metadata updates.

    Since the metadata is still broken, I don't know if this will work, but it might be possible for you to load the hair from the Daz Connect part of the directory section of the Content Library tab. I think that probably won't work, though; that particular part of the Content Library should depend, at least in part, on the same metadata that's broken, because it's not the same sort of "the file is actually here" thing that the rest of the content libray is; it's a symbolic representation that depends on the database. Worth a try, though, if you're comfortable working with the Content Library.

    Post edited by vwrangler on
  • Richard HaseltineRichard Haseltine Posts: 102,865
    vwrangler said:
    evilded777 said:

    So you are saying the files were still in residence, but the system couldn't find them because of how Connect works with the CMS? That bites. And it still doesn't explain what happened. Why did the CMS think it didn't exist if I didn't update it?

    And its buggered again, or still. Because I can't find it under Hair in Smart Content, again. It only shows up under Materials and Shaping, there is no way to actually load the hair prop because it isn't listed.

    You're using Smart Content and Connect. You don't actually have to do anything to update the Metadata; that happens automatically.

    When connected, not while working off-line.

    vwrangler said:

    If you're using Smart Content and Connect, Studio is now designed to update metadata without launching a full product update or showing you that a product has an update available. With Connect, you only get update notices if something other than metadata changes; metadata updates just happen. If a broken metadata update gets pushed out by accident, Smart Content breaks in return. You don't have to do anything to make that happen.

    I do remember DAZ_people (not sure which one) saying that DIM and Manual updaters who didn't use Connect might wind up with products that didn't get metadata updates until something else about a product changed, so that if a product never got a content-based update, it might never get any needed metadata updates.

    That has been said, yes, but in this case was not relevant - the product was tagged in a way that said, incorrectly, that it couldn't be installed through Connect (it was tagged as a plug-in) so DIM, at worst, would have asked for elevated permissions when installing but would have installed.

    vwrangler said:

    Since the metadata is still broken, I don't know if this will work, but it might be possible for you to load the hair from the Daz Connect part of the directory section of the Content Library tab. I think that probably won't work, though; that particular part of the Content Library should depend, at least in part, on the same metadata that's broken, because it's not the same sort of "the file is actually here" thing that the rest of the content libray is; it's a symbolic representation that depends on the database. Worth a try, though, if you're comfortable working with the Content Library.

    The product has been fixed.

  • evilded777evilded777 Posts: 2,466
    edited April 2018

    @vwrangler, thank you for that, I am aware of how it works (I can't seem to word this without sounding snarky which is not my intent... thanks for that description, I'm sure it will educate some people). What I am looking for is a clear answer. Because I still don't have one.  Flagging it as "not installable via Connect in December" does not explain what happened to me. I am always online. I update metadata pretty frequently on my own, besides when it happens automatically.  So whatever metadata went out in December I had in December, but the product did not cease to function until after 4/6/18.

    And on top of what did happen with it disappearing, when new metadata was released to "fix" the problem, the metadata was bad. Which further suggests, possibly, that there is a little more going on here than "not installable via Connect back in December".

    I signed on to this whole Connect thing with gusto. I support Smart Content. And it comes back to bite me. And I want to know that I'm not going to open Studio tomorrow and find all my content gone because someone flipped a bloody switch somewhere by accident.

    Post edited by evilded777 on
  • Richard HaseltineRichard Haseltine Posts: 102,865

    How is the "fixed" metadata bad (actually, it isn't metadata in quite the usual sense, at least as I understand the issue).

  • vwranglervwrangler Posts: 4,903
    edited April 2018
    evilded777 said:

    @vwrangler, thank you for that, I am aware of how it works (I can't seem to word this without sounding snarky which is not my intent... thanks for that description, I'm sure it will educate some people). What I am looking for is a clear answer. Because I still don't have one.  Flagging it as "not installable via Connect in December" does not explain what happened to me. I am always online. I update metadata pretty frequently on my own, besides when it happens automatically.  So whatever metadata went out in December I had in December, but the product did not cease to function until after 4/6/18.

    And on top of what did happen with it disappearing, when new metadata was released to "fix" the problem, the metadata was bad. Which further suggests, possibly, that there is a little more going on here than "not installable via Connect back in December".

    I signed on to this whole Connect thing with gusto. I support Smart Content. And it comes back to bite me. And I want to know that I'm not going to open Studio tomorrow and find all my content gone because someone flipped a bloody switch somewhere by accident.

    Well ... the difficultiy may be that as far as can be told, they don't know what happened or how it happened. DAZ_people haven't said anything here, and fellow forumites are unfortunately both equally uninformed and unfortunatly most aren't affected by your issue, at least not as severely. Which isn't at all a satisfactory answer, I know, but since it doesn't seem to have happened to anyone else (as far as we know at the moment), there don't seem to be any other cases where this happened, so there's nothing where they can say, "Oh, here's what we did, let's fix that process."

    Richard Haseltine said:

    How is the "fixed" metadata bad (actually, it isn't metadata in quite the usual sense, at least as I understand the issue).

    evilded777 did say above that even after the update they pushed out on Friday/this weekend, the hair itself couldn't be located in Smart Content, only its materials:

    evilded777 said:

    And its buggered again, or still. Because I can't find it under Hair in Smart Content, again. It only shows up under Materials and Shaping, there is no way to actually load the hair prop because it isn't listed.

    For what little it's worth (very little, I know that my Smart Content is a mess), I can't see Real Short Hair in Smart Content at all. It's just not listed. I know it's still on my system, because I use the Content Library by preference, but as far as Smart Content is concerned, it's just not there at all. I'm not sure how he got the materials to show up.

    Moreover, it's not showing as being available to install via Connect. I've let Studio connect online several times this weekend, and I've seen the metadata update messages; on top of that, there was an update in DIM for the hair this weekend, so my Smart Content should know it's there and offer it to me as a Connect-available product, and it doesn't. I don't care -- I don't use Smart Content -- but that it's not showing up as either present on my system or installable is odd.

    It doesn't even show up in the "Lost and Found" section.

    In the Content Library tab, it shows up with the little green "Hair" tag on the icon, so my database clearly does know at some level that the hair is present, but Smart Content does not. In my online Product Library, RSH shows Connect availability and offline packages, but Studio itself doesn't "know" about Connect availability. I don't even know how a divide like that is possible.

    Post edited by vwrangler on
  • evilded777evilded777 Posts: 2,466
    edited April 2018
    Richard Haseltine said:

    How is the "fixed" metadata bad (actually, it isn't metadata in quite the usual sense, at least as I understand the issue).

    Because something is clearly incomplete (see the screenshot).  How does the JSON file for Connect relate to actual metadata for a product? One of them is wrong.

     

    I've looked at both the JSON for Connect and the actual product metadata, and the Hair prop is listed.  But its not showing up.

    Post edited by evilded777 on
  • UthgardUthgard Posts: 867
    Also, there's the quite strange problem of the short hair item not being in the hair category. Everything else shows up fine, though.
  • evilded777evilded777 Posts: 2,466
    edited April 2018

    Perhaps this is the problem

    it is miscategorized, it would seem. Unless I am reading this wrong.

    realShort3.PNG
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    Post edited by evilded777 on
  • vwranglervwrangler Posts: 4,903
    evilded777 said:

    Perhaps this is the problem

    it is miscategorized, it would seem. Unless I am reading this wrong.

    A question: if you click on Materials, rather than Shaping, in your Smart Content view, does the hair itself appear? According to the metadata above, it looks like that's where it will be. I think. According to the tree structure, both the hair itself and the materials are defined as Materials. I think. (It shouldn't be there, no, but maybe ...?)

  • Richard HaseltineRichard Haseltine Posts: 102,865
    evilded777 said:

    Perhaps this is the problem

    it is miscategorized, it would seem. Unless I am reading this wrong.

    Yeah, I see this - I will flag it up, thank you.

  • evilded777evilded777 Posts: 2,466

    Perhaps this is the problem

     

    &nbsp;&lt;Asset VALUE=&quot;People/Genesis 2 Male/Hair/Real Short Hair/Real Short Hair.duf&quot;&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;ContentType VALUE=&quot;Follower/Hair&quot;/&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;Audience VALUE=&quot;Teens&quot;/&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;Categories&gt;<br /> &nbsp; &nbsp; &nbsp; &lt;Category VALUE=&quot;/Default/Materials/Hair&quot;/&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;/Categories&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;Compatibilities&gt;<br /> &nbsp; &nbsp; &nbsp; &lt;Compatibility VALUE=&quot;/Genesis 2/Male&quot;/&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;/Compatibilities&gt;<br /> &nbsp; &nbsp; &nbsp;&lt;CompatibilityBase VALUE=&quot;/Real Short Hair for Genesis 2 Male(s)/Real Short Hair&quot;/&gt;<br /> &nbsp; &nbsp; &lt;/Asset&gt;

    It is miscategorized, it would seem. Unless I am reading this wrong.

    vwrangler said:
    evilded777 said:

    Perhaps this is the problem

    it is miscategorized, it would seem. Unless I am reading this wrong.

    A question: if you click on Materials, rather than Shaping, in your Smart Content view, does the hair itself appear? According to the metadata above, it looks like that's where it will be. I think. According to the tree structure, both the hair itself and the materials are defined as Materials. I think. (It shouldn't be there, no, but maybe ...?)

    I couldn't find it.

    I recategorized it myself via Content tab. But this whole mess has me concerned.

  • barbultbarbult Posts: 24,876

    The hair file is accessible in both Content Library and Smart Content, but it is miscategorized by the metadata, as you reported. 

    Real hair G2M.JPG
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    Real hair G2M CL.JPG
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