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New Product to "Lost and Found" location. Why?

solarviewsolarview Posts: 272
in Technical Help (nuts n bolts)

Hi guys,

I always use "Install Manager" to instal new products. Just purchased "Bast Hair". View Product Store Page

For some reason, the Install Manager put it in the "Lost & Found" Folder. Tried uninstalling and re-installing but the same thing. Tried reimporting the metadata and it doesn't help.

Any clues as to why it wold put it there? And not the "Smart Content/Hair" folder?

 

Thanks.

- Sol

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,363

    Presumably that reflects the metadata. You can report it to TechnicalSuport; you can also, regardless, categorise it yourself (most easily via right-click in the Content Library)..

  • solarviewsolarview Posts: 272

    Hey Richard, thanks for the response.

    So where would I actually enter the edit you mention? I see "Edit Metadata" on right-click. What would I add / change, and where?

    Thanks

    - Sol

  • Richard HaseltineRichard Haseltine Posts: 102,363

    Since it isn't yet categorised, just right-click on the hair and select Categorise.

  • solarviewsolarview Posts: 272

    Well......, that was easy. Thanks, Richard! :-)

    - Sol

  • RoygeeRoygee Posts: 2,247

    Bit of an old thread, so hoping someone picks up on it.

    I have hundreds of items in Lost and Found - no option I can see for Categorize in Studio 4.12 

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    720 x 635 - 31K
  • Richard HaseltineRichard Haseltine Posts: 102,363

    Most of those are User data - you could use Move Category To..., I think, or Edit Metadata.

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