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Connect - Products stuck in Smart Content Updates tab

linvanchenelinvanchene Posts: 1,382
edited July 2018 in Daz Studio Discussion

Another user mentioned that he has some products just keep showing the "update" button no matter how many time you update them.

https://www.daz3d.com/forums/discussion/comment/3775221/#Comment_3775221

I encountered this issue in the past.

- In some cases you can resolve this issue yourselves.

- In other cases you may need to contact DAZ3D to have a look at the issue.

- - -

Steps to try to fix products stuck in the Updates tab

Whenever you find a product installed directly inside DAZ Studio with Connect in the Updates tab

- right click it and select "Update Metadata"

- right click it and select "Install Update"

​​The product should now redownload and vanish from the "Updates" tab.

If the product remains in the "Updates" tab of the smart Content pane something has gone wrong.

Further steps:

1) right click the product and select "Uninstall"

 

2) Find out the Product ID or SKU by right clicking the product and selecting "More Information"

3) Close DAZ Studio

4) In the windows file explorer browse to

D:\USERNAME\Documents\DAZ 3D\Studio\My DAZ Connect Library\data\cloud

5) Delete just the one product folder that is labeled with the Product ID or SKU

 

 

6) In the windows file explorer browse to

D:\USERNAME\Documents\DAZ 3D\Studio\My DAZ Connect Library\data\cloud\meta

7) Delete just the .json and .jpg file labeled with the Product ID or SKU

 

-> Now all files that you downloaded for this product should be deleted from your system

Side Note:

With DIM you could follow a similar workflow. The challenge there is that files of DIM installers are spread all around the runtime and are not neatly placed in one product folder. Therefore it is a lot more challenging to track down remaining files...

In any case make sure that you do not also have the same product files installed with DIM.

This workflow is intended for users who install products just inside DAZ Studio with Connect.

8) Open DAZ Studio

9) Check the updates tab

-> The product should now be gone there

10) Find the product in the DAZ Studio Smart Content or Install pane.

11) right click it and select "Update Metadata"

12) Reinstall the product directly inside DAZ Studio by right clicking and selecting "Install"

11) Check the updates tab again

 

The product should now be gone from the updates tab for sure.

 

If the product is still stuck in there it is time to create a support ticket and to let DAZ3d know about it.

In theory the new update should have downloaded if you followed those steps.

Just for some weird reason it is indicated that it is still not updated.

-> Whatever glitch is happening is very likely caused on the server side of things.

I consider this as confusing but because it does not prevent me from working I stopped reporting such issues.

Stuck - Update Install Update.jpg
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Find Product ID - SKU.jpg
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Uninstall product first - manually delete product folder.jpg
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Uninstalled product not anymore in Updates.jpg
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Update Metadata.jpg
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Post edited by linvanchene on

Comments

  • linvanchenelinvanchene Posts: 1,382
    edited July 2018

    Specific examples of products stuck in the updates tab:

    Products stuck on my system:

    Off Road Boots for Genesis 8 Female 47449 (now fixed 2016 07 15)

    Rip and Tear Pack for Tyrannosaurus Rex 2 48467

    - - -

    Stuck products mentioned by other users:

    Persian Palace 1 16829

    dForce Kaftans for Genesis 8 Female(s) 52109

    Garden Escape Pergola 12318

    Ensk outpost 48713

    Tractor F9N 8974

    Atlantida temple props 21685

    Fantasy Tavern 11851

    Discordia 10451

    Dwarf Cave Entrance 11651

    Calypso MSBN 11601

    Sports Car Morris 1936 14274

    Iyeyasu's Tomb 5645

    Parkside Point Interior 14268

    Villainous Lair 48051

    Elite Racer 7234

    Source:

    https://www.daz3d.com/forums/discussion/comment/3775221/#Comment_3775221

    - - -

    Forwarded this as 

    Request #275368

    - - -

    Post edited by linvanchene on
  • Former DAZ CustomerFormer DAZ Customer Posts: 167

    I've had this same issue with those boots for some time.  Nothing I've done (same as in the OP) has solved it.  So far, it's the only thing doing it, though I have several of the other listed products (knock wood).

  • Former DAZ CustomerFormer DAZ Customer Posts: 167

    The boots appear to be fixed, now. \o/

  • linvanchenelinvanchene Posts: 1,382
    edited July 2018
    Gordon Runkle said:

    The boots appear to be fixed, now. \o/

     

    This is the same on my system.

    Some of the products reported by other users may work as well.

    - - -

    -> If you oberserve products stuck in the updates tab try following the procedure to manually delete the product folder as described here:

    https://www.daz3d.com/forums/discussion/264181/connect-products-stuck-in-smart-content-updates-tab

    - - -

    - updated support ticket #275368

    - - -

     

    Post edited by linvanchene on
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