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Content Disappeared from Product Library and Install Manager?

charleshoover885_e228387f57charleshoover885_e228387f57 Posts: 0
edited December 1969 in The Commons

This morning I was shocked to find that all of my "Ready To Download" content was gone in the Install Manager. I checked the Product Library on my account and it was also gone except for a couple of "free" purchases going back to yesterday when I rejoined the Platinum Club.

To put it another way, all of my content before joining the PC is gone (which is thousands).

Anyone else having problems with your downloadable content?

I put in a ticket but haven't heard anything.

Charles

Comments

  • JaderailJaderail Posts: 0
    edited December 1969

    This was a Server hic-up when some work was done, all should be well, it took about a hour for some users.

  • DAZ_JonDAZ_Jon Posts: 582
    edited December 1969

    The issue that cropped up made it so that the product library for a handful of customers weren't showing the products (and since DIM's list is based off that, the problem traveled up). We just finished restoring those and validating that all affected customers were fixed. I just double checked your product library and they are showing up again.

  • JaderailJaderail Posts: 0
    edited July 2013

    Ah, well, I was a big bubbling Font of miss information wasn't I. Didn't mean to be but was, I'm not afraid to note it in public either.

    Post edited by Jaderail on
  • charleshoover885_e228387f57charleshoover885_e228387f57 Posts: 0
    edited December 1969

    DAZ_Jon said:
    The issue that cropped up made it so that the product library for a handful of customers weren't showing the products (and since DIM's list is based off that, the problem traveled up). We just finished restoring those and validating that all affected customers were fixed. I just double checked your product library and they are showing up again.

    Thanks.

    Charles

  • SzarkSzark Posts: 10,634
    edited December 1969

    Jaderail said:
    Ah, well, I was a big bubbling Font of miss information wasn't I. Didn't mean to be but was, I'm not afraid to note it in public either.
    big bubbling Font of miss information. Hello Miss Information. ;)
  • Carola OCarola O Posts: 3,823
    edited December 1969

    our Lord Jade do make a lovely Miss doesn't he? Now we jsut Have to try to get him in a dress and high heels too *smiles sweetly*

  • SimonJMSimonJM Posts: 5,997
    edited December 1969

    Szark said:
    Jaderail said:
    Ah, well, I was a big bubbling Font of miss information wasn't I. Didn't mean to be but was, I'm not afraid to note it in public either.
    big bubbling Font of miss information. Hello Miss Information. ;)

    Isn't she the distant cousin of Ms Taken? ;)

  • SzarkSzark Posts: 10,634
    edited December 1969

    yep and Aunt of MS Interpretation

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