Am I the only one having trouble downloading from DAZ lately?
Morpheon
Posts: 738
For the last couple of days, downloading from DAZ has been extremely frustrating, and I've lost track of how many times I've had to restart interrupted or stalled downloads. At the same time, I'm able to download from sites like Renderosity and Content Paradise with no issues. Is anyone else experiencing this?
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I haven't had any troubles lately. I just redid my runtime to split them up, and downloaded all of the rest of my architecture/scene stuff (quite a lot) and it all went through fine. I was using DIM.
I'm also updating files, but I'm NOT using DIM -- I'm downloading the zips. It's not so bad for the smaller files, they finish so quickly, but anything larger than about 75~100 MB I'm having to keep an eye on 'til it finishes. It's really annoying, and if it was happening with content from some of the other sites, I'd blame it on my crappy DSL connection, but it only seems to be an issue with downloads from DAZ.
Hm. It may also depend on the time. Around midnight in dazland is when the store updates and starts lagging while they do the new releases and things.
I'm on the U.S. west coast, and most days I'm online from late in the morning 'til about midnight my time, and this download issue has been pretty consistent regardless of what time it is. Instead of downloading all the files for a given product all at once, I've taken to downloading them one file at a time to ensure that each file gets maximum bandwidth and thus downloads faster (minimizing -- tho' unfortunately not totally eliminating -- the possibility of the download interrupting or timing out). What a pain...
I'm on the west coast as well. I'm in Washington and Daz is in Utah. It may be a routing issue between you and Utah?
I am not using DIM, downloading from My Account / Product Library. I am downloading the zips too.
I did not experience any problems - no matter how big the files were.
Just so you know it is not a global problem ...
must be just you!!!
:lol:
This week I set up a new laptop, and DL'd my Daz Library to it. I got a LOT of errors and cut off DL's but eventually everything got installed with DIM. I don't think you can blame DAZ, though. This last week I've been noticing slowdowns reported across the country, in multiple disciplines. I've been checking my bandwidth, and noticing spikiness when I ping various places, and it's not just me, I see widespread complaints.
Some cable companies have claimed to be upgrading (ie. Comcast in Dallas and Optimum in the NE) but I wonder if they aren't just covering for a wider problem. It just seems a little too coincidental.
The downloads from DAZ (and nowhere else) continue to stall out or be interrupted. I'm also experiencing more and more issues with the store itself tanking. The fact that I'm ONLY having issues with downloads from DAZ makes me think there's something going on there.
That 2nd screen is all Cloudflare issues. Not sure why you're getting them and we're not. o_O
Yeah, I was getting the first "Magento" error screen all this last weekend. The second "CloudFlare" error I've never seen before, and it just popped up this morning.
Cloudflare is kind of a middle man between us and Daz. It's a security thing to help prevent dos attacks and such. When they go down, Daz goes down.
I have been getting a lot of lag on/off over the last couple days here, though. Forums and shop take longer to load than usual. Sometimes it feels like I'm trying to load the archived forums.
Yeah, I looked up CloudFlare on Wikipedia after that error screen came up. I'd never seen it before this morning, and I haven't seen it since.
I'm kind of a perfectionist with my content library, so I'm also downloading all of the texture templates for the content that includes them. It's gotten to the point that anything in a zip file seems to download O.K. (if a little slower than usual, maybe), but anything that ends in *.exe is almost guaranteed to stall or interrupt. It's when I'm loading pages from the Product Library that I'm getting the Magento errors.
Wait, you're downloading the exe files? That may be why. Depending on the content, everything is getting moved over to zip format.
The only *.exe's I'm downloading are the texture templates, if available. When you open a product's page in the store, under the "Resource Files" tab, you'll find the _tx files in either either *.exe or *.zip format. If they're in *.zip format, they're running fairly decent (at the moment, anyway) and if they're still the older *.exe's, they're crashing left and right (and of course, the larger they are, the longer they take to download, and the greater the likelihood that they'll error out). As for the content itself, I'm only downloading the newer *.zips. I'm SO happy that DAZ finally switched to them.
The initial issue that I started this thread for was about download issues from DAZ with any file in any format, *.exe or *.zip. Things have settled down somewhat, but I'm still getting the occasional stalled download and my downloads are running slower than normal, but not as bad as initially. 'Course, those could be famous last words: after my previous post, I was unable to download ANYTHING from DAZ for a good fifteen or twenty minutes.
Just as an experiment, if you're willing, try downloading using DIM. You don't have to install via DIM as everything is just zip files, but just to see if those downloads go any smoother for you.
I don't have DIM installed, and in fact, I've never even downloaded the files for it. Things are running pretty decently right now (with the continued exception of the *.exe _tx files), and whatever was going on, doesn't seem to have been terribly wide-spread -- I'm just lucky that way, I guess. Don't think I mentioned that I'm also on a crappy DSL line 'way out in the boonies (there were good reasons for moving out here at the time, but in hindsight, this was one of the worst mistakes I've ever made) -- God only knows what's going on between here and DAZ's servers.
It isn't a Cloudflare issue. If you're browsing the site, sometimes people will get the Cloudflare error if there is a problem with the site that it starts throwing errors and Cloudflare basically short circuits the error so it doesn't keep pounding the servers allowing us breathing space to fix it on our end.
However, downloading files don't go through the Cloudflare proxy, but is bypassing it and going straight to us. If there are connection issues with that, it is something between our servers and your connection. Debugging that and resolving it is a trick since, on our end, we can only really make sure our stuff works one network hop upstream, and you can only make sure your stuff works one network hop up also, so if it is being caused by something in between, it is mostly out of both of our control.
One thing you can do is try downloading through DIM and see if you have the same problem. If you're particularly computer savvy, you can try the download through cURL and copy the header and response information and time it to see if it keeps happening after so many seconds reliably to see if there is a pattern either in the response headers or timing of it which could lead to an indication of what is going wrong. Oh, also try to change the download links you are hitting from http to https or vice versa to see if that has any impact.
Very interesting -- thank you for the info. The connection issue was much worse over the weekend, but by last night, appeared to have settled down (knock on wood). The really curious thing was the difference between the *.zip and the *.exe files: where I was initially having trouble downloading ANYTHING, by last night, *.zips were running almost normally again (maybe a little slower than usual), and the *.exe's were crashing out fairly regularly, usually requiring multiple attempts before I could get a complete download. Any idea why the two file formats would perform so differently when downloading?
From our end? No.. both get delivered the exact same way. Upstream? Possible some creative firewall or security rules that it is going through between our servers and your computer is mucking it up, or something like Windows Security Essentials or other things which might say "I don't really want to do exes because they are "risky" so lets just kill this right now" based upon whatever criteria that may be throwing a false positive. But it is the exact same code for delivery of the zips as the exes as any of the other files from the Product Library.
If you can, try using Install Manager to download files. Most browsers don't support partial HTTP requests to resume downloads, so we haven't put that into the store yet (and most download managers have trouble with the store because it requires an active and logged in session), but the functionality is on the server side of Install Manager and resume support should be in the next version of Install Manager to make it so even on troublesome connections, you can pick up where it dropped off.
I use FireFox for a number of reasons, but at one point, I briefly switched to using Internet Explorer, because IE was letting me resume some (but for some reason not all) interrupted downloads. Still, not a big deal: the zip files are downloading just fine, and so far today, the *.exe versions of the _tx files seem to be running pretty smoothly -- whatever was going on seems to have been resolved. I just really want to thank you guys for finally switching over to the zips -- I'd been asking for that for forever. Have a good one...