How can I get a refund?
valtiel2003
Posts: 0
I want to get a refund on.
http://www.daz3d.com/victoria-4-2-base
http://www.daz3d.com/victoria-4-2-morphs
DO I need to "submit a request"?
Comments
Yes. Submit it to the sales dept.
Is this the right link? https://helpdaz.zendesk.com/requests/new
Then select the sales department.
Yes. Be sure to put in the required info such as order number, etc.
Thank you.
Does it usually take long? it's been a while.
It can take a few days if not more. Sometimes you're lucky and hit a slow period and get it the same day or next.
Customer Support is normally a weekday thing, not often anyone around at the weekend, unless it is very very busy.
I was told that I was given credit, but I don't see any way of using it, nothing is being subtracted when I try to make another transaction. How can I used this "credit"?
There should be an option while checking out. On the payment info screen there's a checkbox to use store credit.
Ah got it, thanks bud.
i need a refund
https://helpdaz.zendesk.com/hc/en-us/articles/115003500163-What-is-Daz3D-s-refund-policy-