Direct Connect - products keep showing update available

docbother

Permanent upate available for product. For example RoboGenII shows update available (curly arrow icon on thumbnail). I tell DS to update the product. I goes through the process of downloading (according to the status line), the applies it. But the little icon is still there. Repeat this process multiple times over a month period. No change.

Then I download another handful of products. Now some of these products are doing the same thing. PsiBarracks, West Park Committed, et al.

Is this a known issue. Known fix? Products seem to work okay otherwise.

Richard Haseltine

Right-click on the product thumbnail and select Browse to location, then check to see if there are incomplete files (.part, I think) in there - it may be that something is failing to download correctly.

docbother

Hmm.Good call. All the Poser files are .part files with zero length. (Edit: The DS files seem to be complete though.)

So I looked at the log file and found a whole bunch of warning like:

"WARNING: cloud\dzcloudtasknotifier.cpp(178): Could not find URL for file WP_Cor_Cflr.cr2 runtime/libraries/character/west_park_c/wp_cor_cflr.cr2 in product West Park Committed 13570"

There were pages of them and all were for the poser files in the packages. Now, I don't think the DS files have any dependencies in these. I have these same files in my Poser Runtime. Is there a reason to copy them over to the DS cloud directory?

docbother

Tried to do an offline install. Went though the process step by step with the sea and sep files.

It doesn't work. What happens? Nothing. I get all the files in place and click 'Install Offline Products' then nothing. Tried unintalling first. Same.

Double and triple checked I had used the correct directory based on my settings in Content Directory Manager. Tried again, and again.

Stood on one foot while re-doing all the above. That didn't work either.

Richard Haseltine

I thought most of West Park had stand-alone DS versions, in which case - as long as the textures are there - the actual Poser files aren't needed. You might want to open a support ticket in case this is a problem with your acount.

docbother

Thanks for the help. I've decided that this is only a status update error for DS and doesn't appear to affect the content available for DS.

I will open a ticket when I get the time. Now that I think about it, I have noticed a small handfull of problems lately in either DIM or Direct Connect for Poser-specific files not showing up. QC might be getting a little lax on that side of things.