I can not find this product installed

dannagiusy64

Today I bought this product. I installed it, but I can not find it anywhere.

https://www.daz3d.com/sr8-supercar-3ds-version

Chohole

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

dannagiusy64

dannagiusy64

Thank you. How you do it? can I replace it with another product?

Richard Haseltine

You can open a Sales Support ticket and ask for a refund https://www.daz3d.com/help/help-contact-us

Chohole

I am asked to tell you to file the sales support ticket and then you will receive a refund and can then get the version that you should purchase,  which is this one     https://www.daz3d.com/sr8-supercar

dannagiusy64

Yes, I like it, but do I have to pay the difference? I sent the ticket ... it's the first time I ask for a refund, I hope I've done everything correctly ...

handel_035c4ce6

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

dannagiusy64

I have never used 3D programs and I expect on daz to find only products for DAZ

 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

Chohole

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

Or, as hs been explained by Daz CS, it can be returned and the purchaser can then purchase the correct version, which works directly in both DS and Poser.

Chohole said:

I am asked to tell you to file the sales support ticket and then you will receive a refund and can then get the version that you should purchase,  which is this one     https://www.daz3d.com/sr8-supercar

dannagiusy64

I have already asked for a refund. Thanks 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

dannagiusy64

How can I return it?  

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

dannagiusy64

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

Chohole

dannagiusy64 said:

I have never used 3D programs and I expect on daz to find only products for DAZ

 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

No,  in the Daz 3d store you will find products for all the daz programs, which are Bryce, Carrara, Daz Studio and hexagon.    Remember Daz is the name of the company    Daz Studio (aka DS) is their flagship program. There are also other programs for sale for which Daz is a re-seller, such as FilterForge. PD Howler, Pegasus modeller and others

You will also find products which work with non Daz programs such as the one you fell foul of this time by no fault of your own. That store page has now been amended,  there is still a considerable volume of Poser only products in the store,  as well as products which will work in Photoshop (brushes etc).  You do need to take care to check the compatibility of products before you buy them. 

dannagiusy64

Indeed. I bought many Ron's brushes for photoshop. Those were understood to be brushes. But 3D products can make mistakes to buy them if they do not work in daz. it's the only 3D program I use. 

Chohole said:

dannagiusy64 said:

I have never used 3D programs and I expect on daz to find only products for DAZ

 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

No,  in the Daz 3d store you will find products for all the daz programs, which are Bryce, Carrara, Daz Studio and hexagon.    Remember Daz is the name of the company    Daz Studio (aka DS) is their flagship program. There are also other programs for sale for which Daz is a re-seller, such as FilterForge. PD Howler, Pegasus modeller and others

You will also find products which work with non Daz programs such as the one you fell foul of this time by no fault of your own. That store page has now been amended,  there is still a considerable volume of Poser only products in the store,  as well as products which will work in Photoshop (brushes etc).  You do need to take care to check the compatibility of products before you buy them. 

 

Chohole

dannagiusy64 said:

Yes, I like it, but do I have to pay the difference? I sent the ticket ... it's the first time I ask for a refund, I hope I've done everything correctly ...

If you have any problems with the refund,  just shout, we are here to help you.   I am not certain what you mean by the difference in price as, by being a PC+ member,  for me the correct version is actually cheaper than the other version.

dannagiusy64

Thank you. You're very kind. To me the correct version costs 10 $ more ... How long does it take to refund? How can I return the product? 

Chohole said:

dannagiusy64 said:

Yes, I like it, but do I have to pay the difference? I sent the ticket ... it's the first time I ask for a refund, I hope I've done everything correctly ...

If you have any problems with the refund,  just shout, we are here to help you.   I am not certain what you mean by the difference in price as, by being a PC+ member,  for me the correct version is actually cheaper than the other version.

 

Chohole

If you filed the ticket you should then get an automatic response.  Once they refund then they expect you to remove the product from your computer and they will remove it from your product library.  Normally a refund is very quick, but becaue we are in the middle of a major sale, and because tomorrow is the weekend, you may not receive it till early next week.

This is the part of the sales page you need to double check  to make sure that what you are buying is compatible.  You will see this section, under the   Purchase button

SKU:13367

Artist:   Cute3D

Compatible Figures:   Victoria 4, Michael 4, Aiko 4, The Girl 4, Hiro 4

Compatible Software:   Poser

Which tells you which figure(s) it is for and which software it will work in.

dannagiusy64

 I opened daz DIM and I removed the product. I would like to replace it with the original, but it is not on offer ...

Chohole said:

If you filed the ticket you should then get an automatic response.  Once they refund then they expect you to remove the product from your computer and they will remove it from your product library.  Normally a refund is very quick, but becaue we are in the middle of a major sale, and because tomorrow is the weekend, you may not receive it till early next week.

This is the part of the sales page you need to double check  to make sure that what you are buying is compatible.  You will see this section, under the   Purchase button

SKU:13367

Artist:   Cute3D

Compatible Figures:   Victoria 4, Michael 4, Aiko 4, The Girl 4, Hiro 4

Compatible Software:   Poser

Which tells you which figure(s) it is for and which software it will work in.

 

Chohole

dannagiusy64 said:

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

I missed this post before,  sorry.   you said   "If someone is able to convert it to daz3d I would be happy."     please be aware that would not be possible ... doing so would violate the EULA which doesn't allow for any derivative versions of Daz 3d products to be re-distributed.  You could do it yourself, for personal use,  but no one can do it for you.   

dannagiusy64

Yes, it's true. I replied to the above comment from Handel 

Chohole said:

 

dannagiusy64 said:

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

I missed this post before,  sorry.   you said   "If someone is able to convert it to daz3d I would be happy."     please be aware that would not be possible ... doing so would violate the EULA which doesn't allow for any derivative versions of Daz 3d products to be re-distributed.  You could do it yourself, for personal use,  but no one can do it for you.   

 

dannagiusy64

I can not use Blender. However there is the original you sent me. If it is possible I could replace it with that and the problem is solved 

Chohole said:

dannagiusy64 said:

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

I missed this post before,  sorry.   you said   "If someone is able to convert it to daz3d I would be happy."     please be aware that would not be possible ... doing so would violate the EULA which doesn't allow for any derivative versions of Daz 3d products to be re-distributed.  You could do it yourself, for personal use,  but no one can do it for you.   

 

dannagiusy64

In the sense the link you sent me ... 

Chohole said:

dannagiusy64 said:

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

I missed this post before,  sorry.   you said   "If someone is able to convert it to daz3d I would be happy."     please be aware that would not be possible ... doing so would violate the EULA which doesn't allow for any derivative versions of Daz 3d products to be re-distributed.  You could do it yourself, for personal use,  but no one can do it for you.   

 

Chohole said:

dannagiusy64 said:

If someone is able to convert it to daz3d I would be happy. the important thing is that it works well with all the textures and that I can convert it to IRAY 

handel_035c4ce6 said:

Chohole said:

Did you check the notes on the stroe page

Notes

This product requires 3DS Max or compatible program that imports .3DS format.

We have reported this, however you may want to file a help request to return the product and get a refund.   You have 30 days in whcih to do that.

If exactly this product is needed then it can be imported in Blender and exported as OBJ (or DAE) to DAZ.

 

I missed this post before,  sorry.   you said   "If someone is able to convert it to daz3d I would be happy."     please be aware that would not be possible ... doing so would violate the EULA which doesn't allow for any derivative versions of Daz 3d products to be re-distributed.  You could do it yourself, for personal use,  but no one can do it for you.