Forum issues...still
Szark
Posts: 10,634
DAZ3D was going to get new forum software, has that happened yet becasue I am still get problems with making posts. Yes I keep clearing out the cache and cookies but I am still getting thrown to my account after hitting the submit post button when making a fast or an advanced post. Or the other one is when I hit the post button I am asked to sign in when I am already signed in. IE9 I use.
Also with the Notification box cheaked I am still not getting all my notifications. I am on GMail becasue this started to happen with Yahoo when the new forum was launched.
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Not as far as I'm aware, there are still a lot of problems with the forums and the store to be honest nothing much has changed.
I stopped getting Platinum club newsletters a while ago, get some thread notifications though and other mail just not the platinum club weekly one.
People are still getting kicked out of the Platinum club if a refund is given not always but its still happening.
Prices fluctuate and sales get messed.
...looks like another "Daz soon" situation. Geez, almost eighteen months and things are still a train wreck.
The store page is also still experiencing issues as well. The other evening when I logged in I kept getting sent to my account page and after clicking the Shop tab, I discovered I was logged out again.
I don't know of many other e-commerce sites that would have put up with this for so long before taking some kind if definitive action.
Oooh, I had problems posting and even a post that dissapeared on me tonight! (yes it's night here in the Netherlands lol)
Thanks folks for confirming it is not me. ;)
Test 123
Argh
Oh now it works again ><<br /> I am referred to my store account a lot when I try to post...
I wanted to say that I did have one glass of wine so that might cloud my posting skills ;)
....I've had that occur after two cups of strong Irish tea so it's definitely the software, not the operator (or browser as I routinely clear my cache and cookies first thing every morning).
Here on the US "Left Coast" it is now early afternoon.
The awesomeness of internet! :D
I've been having a lot of these kinds of issues recently. On different computers.
It's my impression that when they do something they do it well, taking the time it takes and often walking that extra mile. Take for example the new Product Library with DIM integration which has been a pretty huge and complex project (and still under development). I don't know of any other stores that have something like that.
As for the new forum that's on the way they're trying to merge and include the content of the old forum with the content of this one which isn't an easy thing to do either.
Not having a dig at anyone just wanted make it clear I only started this thread to see if others were having the same issues as I was and hoping we would get some offical feedback or response. I am still hoping.
It's my impression that when they do something they do it well, taking the time it takes and often walking that extra mile. Take for example the new Product Library with DIM integration which has been a pretty huge and complex project (and still under development). I don't know of any other stores that have something like that.
As for the new forum that's on the way they're trying to merge and include the content of the old forum with the content of this one which isn't an easy thing to do either.
...that is all fine, but it's the first impression the customer gets when they access the site which is important. If one keeps getting misdirected, logged out, incorrectly billed on an order, have the site suddenly crash in the middle of submitting an order, or lose access to membership benefits all because of ongoing bugs and instabilities, the other "nice features" seem to mean little.
What I'm getting at is the fundamentals of basic website operations needed to be addressed first which is something that appears not to have occurred in this situation.
I hate the fact that when I click on one of the threads I'm subscribed to, it always says the page can't be found. I have to cut and past the title into the search field to find my thread.
One way I've found which works, is if you hit reply and get taken back to the account page, hit back, copy the reply, click on the link to the thread (the breadcrumb thing at the top - Home / Forum Home / General / The Commons / Thread / Post Reply ) and then try again and 9/10 that does it.
It's annoying, but still.
As for news on the new forum software? I've not heard anything for a while, so assume it's just getting done.
Thanks Jack yeah I learnt using a Back button the other day, at least that saves me typing it out again. I have gotten in the habit of Ctrl+C before hitting submit anyways.
Well as they say, "no news is good news" so one can hope.
...that is all fine, but it's the first impression the customer gets when they access the site which is important. If one keeps getting misdirected, logged out, incorrectly billed on an order, have the site suddenly crash in the middle of submitting an order, or lose access to membership benefits all because of ongoing bugs and instabilities, the other "nice features" seem to mean little.
What I'm getting at is the fundamentals of basic website operations needed to be addressed first which is something that appears not to have occurred in this situation.
Bug fixing is not always that simple. A problem may be caused by or connected with one or more secondary problems which can make it very difficult to fix. The less bugged a program is in general, the easier it may be to locate and fix a particular problem because there are less other problems it can be connected with. So unless a bug is extremely critical, it's sometimes better to move on and work on other problems, which in the long run may help fixing the first bug.
Working with 3rd party software, trying to figure out how the code works, can also be a pain in the neck sometimes. Each programmer has his own style and there are often many different ways to solve a particular problem, and some may be quite quirky. For the same reason I often take the time to write my own code instead of using 3rd party code for then I know exactly how it works which makes it a lot easier to debug.
You also need a large amount of people to have a problem and report it. If they can't reproduce it then they can't fix it. The more info they have the better they can track things down.
...well from what I have been hearing a number of the issues I mentioned have been persisting since the rollout in 2012.
For one the logouts. I can understand having to sign in the first time you open a site, but not when they keep occurring while you are actively performing a task such as making a purchase or submitting a comment. Login timeouts should only trigger if there is a set period of inactivity by the user, not while the user is actually doing something.
Next, the misdirects to the account page. While annoying in the forums, when it occurs while signing in to the store page one often finds they are logged out again when they click on the "Shop" tab. That can impact sales, especially during limited or time sensitive special offers.
Then there is the more recent issue of PC members suddenly losing their membership benefits (and thus having to submit a CS support ticket) if they receive a GC or refund is a major issue as again it impacts sales as well as increases the workload (and stress level) for the CS department.
From what I gather based on this information and seeing how ling this has gone on, Magento doesn't seem like it is well written software in this case. Given all the custom features Daz wants to offer it's customer base and community, I wonder if it would have been better to just build a new custom site from the ground up instead of having to try and "crowbar" these features into someone else's code.
It's a sad reflection on the state of programming these days when software that end users, be they individuals or organisations like Daz, depend on is pretty much slapped together and thrown on the market with seemingly little to no documentation or support. This was best illustrated when NASA ended up bringing in a 78 year old retired engineer to write a programme for Voyager 1 because according to one official, programmers today have seemingly lost the knack for writing clean, well structured, and efficient code.
I can understand a few bumps in the road following the initial release, but not for a year and a half afterwards. Of the other net sites I've been on which have changed or upgraded their software, I have never seen issues like I've mentioned persist for so long as I've seen here.