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Probably the most irritating part is there's no direct path to troubleshoot problems with the creator of this tool. Every single video on this product on YT has comments disabled and the only way to ask questions is on this forum, at the mercy of other users' generosity instead of the people I paid actual money to.
I'm trying to use this to partially hold a pair of shorts from falling off of a character who is shrinking. I do everything the guide instructs me to do and wind up with one of two problems, depending on the clothing item I select. The arrow-thing that visualizes the force of the magnet with either 1. Not be visible at all (tried moving it around and checked that it is marked as visible). Or 2. It will appear on the inside surface of the waist band instead of the outside, despite selecting an outside vertex. This causes the simulation to go [silly] when I run it.
That is probably less helpful than you might think.
A lot of people instinctively assume they need to talk to the product creator when they have a problem, when in fact the advice they need is something that could easily come from other end users - hell, it's often the case that other end users know the problems better, as over time the community can collectively develop much more experience than the creator ever had, and use it in ways they didn't imagine.
Off the top of my head, I've got three different suggestions here:
1) To rule out the bleeding obvious, you can rotate the handle around its point. If you haven't, try that.
2) It might be that the asset is built with inside-out normals. This is hard to spot in DS and sometimes makes it through testing, but there are some assets I've found where DS thinks the inside of the asset is the "front" of those faces. This can cause problems with dForce collisions anyway. To test it, add a push modifier, and if it shrinks rather than growing, the normals are inside out. If that happens, you should probably put in a support ticket to ask that it's fixed.
3) If it's double layer geometry, dForce doesn't like that at the best of times. Is this actually intended as a dForce asset, or is it something you've tried to add dForce to?