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Price is changed?? How do I fix it??

firefly43firefly43 Posts: 0
edited October 2013 in The Commons

I placed my order about 10 minutes after the rollover on Daz .... which my time is about 2:30 am.

Josie Starter Bundle
The pic below shows what the current price is showing
The first is my order which shows what I paid.

Why did I get charged more, and can it be fixed??

2013-10-15_16-23_PC_Anniversary_Sale.jpg
305 x 405 - 30K
2013-10-15_16-22_Order.jpg
1072 x 746 - 159K
Post edited by firefly43 on

Comments

  • frank0314frank0314 Posts: 14,259
    edited December 1969

    File a support ticket and they will refund you the difference

  • firefly43firefly43 Posts: 0
    edited December 1969

    Not to sound stupid but how dose one do that? Never had to before don't even know where to go.

  • frank0314frank0314 Posts: 14,259
    edited December 1969

    Help>Contact Us>Submit a Help Request

  • CypherFOXCypherFOX Posts: 3,401
    edited October 2013

    Greetings,
    At the top of the screen, go to 'Help', select 'Contact Us', from that click the 'Submit a Help Request' (Submit+) button. Fill out the information, selecting the Sales Support department. Your title can be 'Refund price difference on Teen Julie Starter Bundle', for example. Be polite, these folks are overworked and really nice.

    It may take a few days, especially as _everybody_ who just bought TJ are going to be asking for refunds of the price difference, but you'll get it.

    -- Morgan
    [Edit: I'd say 'Ninja'd', but I think Frank has a button that he hits that auto-posts that. Except that the forum doesn't allow identical posts. That must suck for support... :)]

    Post edited by CypherFOX on
  • firefly43firefly43 Posts: 0
    edited December 1969

    Thank you both of you!!

  • sfaa69sfaa69 Posts: 353
    edited December 1969

    Does anyone know if the problem with getting dropped from the PC after filing a support ticket has been resolved?

  • scorpioscorpio Posts: 8,471
    edited December 1969

    I don't think it has been resolved, the bug isn't definite its random, so you take a chance - bit like Russian roulette.

  • NovicaNovica Posts: 23,905
    edited December 1969

    sfaa69 said:
    Does anyone know if the problem with getting dropped from the PC after filing a support ticket has been resolved?

    I've had five or six support tickets in the past two weeks and have not been dropped from PC. When was this a problem?

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Novica said:
    sfaa69 said:
    Does anyone know if the problem with getting dropped from the PC after filing a support ticket has been resolved?

    I've had five or six support tickets in the past two weeks and have not been dropped from PC. When was this a problem?

    Scorpio said it best

    I don't think it has been resolved, the bug isn't definite its random, so you take a chance - bit like Russian roulette.

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