Loading...
> >

Kim Seohyun face bmap bug

DaugueffxiDaugueffxi Posts: 33
in Technical Help (nuts n bolts)

kim seohyun's face bmap has a line across the middle of it, I tried reinstalling the content but its still there. Hopefully the creator fixes this since I otherwise like this character.

Comments

  • FSMCDesignsFSMCDesigns Posts: 12,781

    nothing will get fixed unless it is reported to customer service, just an FYI

  • DaugueffxiDaugueffxi Posts: 33

    K wasn't sure if this was the right place to do it, ty

  • frankrblowfrankrblow Posts: 2,052

    To submit a help ticket, look for the 'HELP' link at the top of any Daz page. Here's a shortcut: https://www.daz3d.com/help/help-contact-us

  • IsaacNewtonIsaacNewton Posts: 1,300
    edited February 2019

    I have submitted a Help Request on this one. I amazed QC (or QA if you prefer) didn't pick this one up.

    Very nice character, by the way. Highly recommended.

    kim line error.jpg
    1000 x 1333 - 809K
    Post edited by IsaacNewton on
  • HerYunHerYun Posts: 25
    edited February 2019

    First, I'm so sorry.

    I checked this problem.

    There is nothing wrong with the I uploaded files.

    I think Daz has a problem during packaging.

     

    I have asked Daz to solve the problem fast.

    And I uploaded Right Files at my Deviantart.

    Use below link until daz fix this problem.

    https://www.deviantart.com/heryun/art/Kim-Seohyun-Texture-Bug-Fix-Temporary-Files-784998580​

    Post edited by Cris Palomino on
  • IsaacNewtonIsaacNewton Posts: 1,300

    Hi Her-Yun,

    The fix works perfectly (see attached).

    Just one further general point (for you and other PA's); when you have options for Genesis 3 and Genesis 8, such as different materials, brows etc (or different hair figures such as your HY Low Bun Ponytail Hair), could you please please indicate in the icon name which is which. When there are two identical named icons but one is for G3f and the other for G8f, I always seem to click the wrong one first. Not a major problem but irritating and easily fixed by changing the icon name.

    Thanks.

    Kim-mat fix1.jpg
    800 x 1067 - 341K
  • HerYunHerYun Posts: 25

     

    IsaacNewton said:

    i Her-Yun,

    The fix works perfectly (see attached).

    Just one further general point (for you and other PA's); when you have options for Genesis 3 and Genesis 8, such as different materials, brows etc (or different hair figures such as your HY Low Bun Ponytail Hair), could you please please indicate in the icon name which is which. When there are two identical named icons but one is for G3f and the other for G8f, I always seem to click the wrong one first. Not a major problem but irritating and easily fixed by changing the icon name.

    Thanks.

    Thank you for your feedback.

    I'll apply your feedback to next products.

  • Richard HaseltineRichard Haseltine Posts: 102,737
    IsaacNewton said:

    Hi Her-Yun,

    The fix works perfectly (see attached).

    Just one further general point (for you and other PA's); when you have options for Genesis 3 and Genesis 8, such as different materials, brows etc (or different hair figures such as your HY Low Bun Ponytail Hair), could you please please indicate in the icon name which is which. When there are two identical named icons but one is for G3f and the other for G8f, I always seem to click the wrong one first. Not a major problem but irritating and easily fixed by changing the icon name.

    Thanks.

    If you are using Smart Content the tabs at the bottom (possibly collapsed, click the buttn in the middle of the bottom bar to expand) include Info, which will show the full path so you can see which version it is.

  • HerYunHerYun Posts: 25

    This problem has resolved.

     

  • IsaacNewtonIsaacNewton Posts: 1,300

    I have installed the update and confirm that it works. Thanks HerYun for your effort in correcting this issue.

  • barbultbarbult Posts: 24,844
    It is always nice to see PA participation in the forum, and an eagerness to fix problems. Thank you.
  • coh2conscript42069coh2conscript42069 Posts: 0

    Is it possible to reupload the fixed texture? 

Sign In or Register to comment.