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Powerup Week 2

BenikalaBenikala Posts: 0
edited December 1969 in The Commons

I still cannot use the coupon codes from the week 2 tier 2 rewards. And customer support hasn't helped resolve this matter.

Comments

  • frank0314frank0314 Posts: 14,259
    edited December 1969

    Which code are you trying to use? The PA coupon of the Free item coupon?

  • BenikalaBenikala Posts: 0
    edited December 1969

    Both at separate times, but the one I'm after is the free bundle code. I've tried deleting my cookies, I've used different browsers, I've used different computers, and I've submitted two support tickets. But to no avail. My tickets have been open for nearly a week. I've tried copy and pasting the codes, I've tried them on different items, I've searched the help center, and I've made sure I was entering the coupons in the correct box. Anybody here have a suggestion?

  • BenikalaBenikala Posts: 0
    edited December 1969

    The 44% off code now works! but not the free bundle. Does everyone have the same code?

  • Richard HaseltineRichard Haseltine Posts: 102,379
    edited December 1969

    Yes, they are generic codes - they need to be activated on the account to work as far as I know. Exactly which products are you placing in your cart?

  • KeryaKerya Posts: 10,943
    edited December 1969

    Let's try:
    http://www.daz3d.com/pc-anniversary-sale-week-2
    you can see the "Tier 2 Unlocked - Congratulations, redeem your week 2 rewards!" ???

    You can put ONE of these bundles in your cart (in principle with other things, but I don't trust the store software ...):
    Victoria 5 Pro Bundle
    Michael 5 Pro Bundle
    Aiko 5 Pro Bundle
    Stephanie 5 Pro Bundle
    Fantasy Fighter & Fight! for Fantasy Fighter
    Cute Minidress and Shoes & Cute Mini Textures

    Now go to your cart and add the coupon (if you copy/paste: make sure there are no empty spaces in front or at the end).

  • BenikalaBenikala Posts: 0
    edited October 2013

    I'm just trying with the M5 Pro Bundle. And I've done the copy and paste thing with no success.
    Edit: yes I do see the claim your week 2 rewards message.

    Post edited by Benikala on
  • frank0314frank0314 Posts: 14,259
    edited December 1969

    Do you possible have a space before the code when your pasting it in? Even if it don't look like there is I still click behind the first letter and backspace. MS Excel does that. I can past an email in a cell and it won't show as a link. I have to remove that none existent space

  • thd777thd777 Posts: 943
    edited October 2013

    Just to be sure: You do have this item in your cart: http://www.daz3d.com/michael-5-pro-bundle

    and NOT this one: http://www.daz3d.com/michael-5-pro-suite I have seen at least one person with your problem and they were trying to get the pro suite by accident.

    If you have the former pro pack in your cart, and you are using the correct code, then I would file a customer service request.
    Ciao
    TD

    Post edited by thd777 on
  • BenikalaBenikala Posts: 0
    edited December 1969

    I have checked for spaces and there were none. I have the pro bundle in my cart, not the suite. And I have submitted support tickets. Still nothing.

  • icprncssicprncss Posts: 3,694
    edited December 1969

    Have you been able to use the other codes without a problem?

  • BenikalaBenikala Posts: 0
    edited December 1969

    I can now use the 44% off code and the $6 off $30, but not the bundle code.

  • BenikalaBenikala Posts: 0
    edited December 1969

    It is now the last day I can use the codes, and still no help from Support.

  • LindseyLindsey Posts: 2,001
    edited December 1969

    Customer Service can manually generate an order to get a product into your Product Library so I'd just sit tight until your ticket is processed. They will take care of you if you're qualified to get a Tier 2 Pro bundle and you're unable to generate the order yourself.

  • BenikalaBenikala Posts: 0
    edited December 1969

    That's a relief.

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