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Password

rkopinskirkopinski Posts: 19
edited February 2019 in New Users

My password is good on the website, but not in DAZ studio or for DIM, what did I mess now, any idea

''s ?

Mod edit to correct implied profanity

Post edited by Chohole on

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,842

    What security software do you use? Are you sure that both email and password are being correctly entered?

  • johnabatesjohnabates Posts: 6

    Oddly enough, I am seeing the same problem.  I can log into the store and my account and here, but DIM says "Unable to login to the specified account.  Verify the email and/or password and try again."

    I did that and still I cannot get in. Win 7 64 bit, Daz Install Manager 1.2.0.6 64 bit.

    Any thoughts?

  • Richard HaseltineRichard Haseltine Posts: 100,842

    What security software are you using?

  • johnabatesjohnabates Posts: 6
    edited February 2019

    From the logs I get this set of lines

    Network Error during authentication.
    Unable to login customer during authentication.

    I even tried making an exception for DIM in the Windows firewall but no connection.

    Did they change the password complexity rules for the store download login but not the account login?

    Post edited by johnabates on
  • wdsmith1959wdsmith1959 Posts: 60

    I keep trying to log in to change my password and it WILL NOT accept the current password at all. This is making me very angry at this point. How can I get DAZ to send me a change password code? 

  • ChoholeChohole Posts: 33,604

    change password here    https://www.daz3d.com/customer/account/edit/     Down the bottom of the page

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