Hexagon 2.5 & Daz Studio 4.10 constantly not responding, ceasing up and crashing.

Cernunnos

I am very frustrated with My DAZ products at the moment. I have been Using Hexagon and DAZ Studio since their introduction along with using Poser too. I have been using an eMachine with Win 7 as my operating system for all my work since 2011 - till of late. I have never had any problems with your software till I installed Win 10 on my old machine. It worked quite well till a windows 7 update that included win app Paint 3D. The interfaces would appear, but all the veiw-ports in all 3D application would not come up at all – White & blank. I proceeded to uninstall Win 10 and reversed back to Win 7 – thing went back to normal. But, I felt my computer (although working well) it was time to buy a newer, faster, and better product.

 

My Old Machine :

eMachines

Device Name: Desktop - EL1352

Processor: AMD Athlon (tm) II x 2 250 Processor 3.00 GHz

Installed Ram: 3.00 GB (2.75 GB Usable)

Graphics: NVIDIA GeForce 6150SE nfForce 430

Sytem Type: ACPI 64-Bit based Operating System

Pen & Touch: No Pen and Touch Support

 

WINDOWS SPECIFICATIONS

Edtion: Windows 7 Ppreium Home

Version: Unknown

OS Build: Unknown

 

Upgrade to My New Machine:

ACER - ASPIRE TC-330

Device Name: Desktop - 1PCBK2H

Processor: AMD A9-9420 Radeon R5 (Software Update 19.3.1) , 5 Compute Cores 2C + 3G 3.00 GHz

Installed Ram: 12.0GB (11.5 GB Usable)

Sytem Type: 64-Bit Operating System, X64- Based Processor

Pen & Touch: Pen Support

 

WINDOWS SPECIFICATIONS

Edtion: Windows 10 Home

Version: 1803

Installed On: 2019-02-27

OS Build 17134.648

 

I purchased an AMD product with Radeon R5 Graphics package. The problem I am constantly having is with Hexagon 2.5 and Daz Studio 4.10. I can barley work on any 3D project any longer than 2 min (or less) The programs are constantly not responding and ceasing up my machine then crashing. In some cases the screen goes absolutely crazy and abstract,  I am forced to a hard shut-down of the computer and re-boot. Moreover, when I do have a chance to work on a project, the  transforms (Up / Down / Rotate / Zoom etc) are very slow. Applying any tools it takes forever for them to work, or they do not work at all.

I have found that what makes the programs seem to fail most is the mouse in the view-port windows and using the transforms. I use a wireless mouse, but I have used cored ones as well, testing with the same results. All my other 3D and graphic programs are working perfectly. Poser, SketchUp, Meshlab, UV Mapper, CovertterX, Vue and all my Adobe products. With all due respect, I do not think am the only person here in the forums having these problems. I do love your products I would hate not to have them.

 

My Questions are for the Daz software Engineers / Designers mostly.

1.Is their going to be an up date which will correct these problems. If yes when can we expect this update?

2. I have to ask is will DAZ be creating software just for NVIDIA products only, and forgetting other manufactures?

3. If Yes, if I change out my graphics card, what Nvida product would be compatible with my ASPIRE TC-330 and Daz Studio and Hexagon?

 

 

Richard Haseltine

It may be worth trying a different driver version for the GPU. Are yiou using the same security software on both machines?

An AMD card isn't going to be used by Iray, but it should work for the viewport and for dForce simulations.

Cernunnos

I am using Norton Security on the new machine, and I have used both Norton, and McAfee at one time or another on the old one. As far as I know I am up to date on all my drivers. The question is what driver would I use? One could end up jumping from the frying pan to the fire. 

Richard Haseltine

I use Norton too, so that is probably not the issue. As for driver version, try a slightly older one - and try doing a full uninstall of the original driver before installing the new (old) one, sometimes bits get left behind and those could be causing the issue in the first place.

Cernunnos

When I first bought the machine the old R5 drivers were present. The programs where acting up then and the reason I up dated the drivers. The thing is the graphic card has a lot of different settings. Perhaps one ajustment might fix the issue but what one. I have just downloaded the New Blender to test it out...and it is acting in the very same way as Daz.