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Download failed on DIM

My 3D SpinMy 3D Spin Posts: 608
in New Users

I bought this product three days ago 
https://www.daz3d.com/genesis-2-female-morph-resource-kit-ii

I sent a Ticket to Help Desk but so far No Reply - Thank you very much!

When i look at install i dont see it anywhere and when i try to Download it in DIM
i get "Download Failed."

What would be wrong with this product?

Comments

  • L'AdairL'Adair Posts: 9,479
    My 3D Spin said:

    I bought this product three days ago 
    https://www.daz3d.com/genesis-2-female-morph-resource-kit-ii

    I sent a Ticket to Help Desk but so far No Reply - Thank you very much!

    When i look at install i dont see it anywhere and when i try to Download it in DIM
    i get "Download Failed."

    What would be wrong with this product?

    Probably nothing. With March Madness, the servers are getting a workout. The file is probably stalling during download, and timing out. When I was still using DSL, it was quite common for me to restart downloads via DIM sometimes 2 or three times.

    You could try going to the product page in your Product Library and see if you can download the file manually. It's the same file, and will have all the elements needed for DIM, so you can actually download it to the DIM download folder, then hit the "Sync" button on DIM. It should then show up to be installed.

  • My 3D SpinMy 3D Spin Posts: 608

    I Downloaded the File manually and placed them in My Library folder and in DAZ all the files are empty!!??

  • Richard HaseltineRichard Haseltine Posts: 100,841
    My 3D Spin said:

    I Downloaded the File manually and placed them in My Library folder and in DAZ all the files are empty!!??

    The download is a zip, placing it in My Library won't do a ything - and unpacking it manually is error prone. You could place it in the DIM Downloads folder (or whatever you call your Package Archive folder), then install from Ready To Install. Note that this product mainly adds new sliders to the figure, I think it has few if any user-facing files that appear in the content panes (maybe a zero all preset).

  • My 3D SpinMy 3D Spin Posts: 608
    edited March 2019
    Richard Haseltine said:
    My 3D Spin said:

    I Downloaded the File manually and placed them in My Library folder and in DAZ all the files are empty!!??

    The download is a zip, placing it in My Library won't do a ything - and unpacking it manually is error prone. You could place it in the DIM Downloads folder (or whatever you call your Package Archive folder), then install from Ready To Install. Note that this product mainly adds new sliders to the figure, I think it has few if any user-facing files that appear in the content panes (maybe a zero all preset).

    I installed it alright from the DIM now but nowhere it appears in DAZ and no new sliders to use on G2F

    Edited to fix quote

    Post edited by Richard Haseltine on
  • L'AdairL'Adair Posts: 9,479
    edited March 2019
    My 3D Spin said:
    Richard Haseltine said:
    My 3D Spin said:

    I Downloaded the File manually and placed them in My Library folder and in DAZ all the files are empty!!??

    The download is a zip, placing it in My Library won't do a ything - and unpacking it manually is error prone. You could place it in the DIM Downloads folder (or whatever you call your Package Archive folder), then install from Ready To Install. Note that this product mainly adds new sliders to the figure, I think it has few if any user-facing files that appear in the content panes (maybe a zero all preset).

    I installed it alright from the DIM now but nowhere it appears in DAZ and no new sliders to use on G2F

    Edited to fix quote

    Try this:

    1. Load a G2F character into the scene and select.
    2. Open the Parameters tab. Make sure the G2F character is selected in the left column.
    3. In the right column, in the filter field at the top, enter: EyesShape
    4. There are three EyesShape morphs, 2, 3 and 4. These should now be isolated in the right column, and
    5. In the left column, with the character structure expanded, you should see folders that are highlighted.

    Do you see these morphs now?

    Edited to add: I do not have this product, or I'd include a screenshot.

    Post edited by L'Adair on
  • LindseyLindsey Posts: 1,999

    They are all Head morphs and are located in the Head region in G2F's Parameters tab.  The sliders are all colored purple to easily ID them.  In the picture attached, searching for headshape pulled up the morphs start with the name headshape from this product.

    Parameter Dials.JPG
    644 x 855 - 244K
  • My 3D SpinMy 3D Spin Posts: 608
    edited March 2019

    Thank you all - That solved my problem - I found it in the Parameter Tab. 

    Post edited by My 3D Spin on
  • L'AdairL'Adair Posts: 9,479
    My 3D Spin said:

    Thank you all - That solved my problem - I found it in the Parameter Tab. 

    You're welcome. I'm glad to hear you got it all sorted out.

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