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My DAZ Studio software crashes at start-up

mentemadconcretumdirigementemadconcretumdirige Posts: 0
in Technical Help (nuts n bolts)

Hello everyone :D

My nickname is Mentem and I'm new around here smiley 

I'm writing to you because I'm a first-time user with Daz Studio Software. Unfortunately, when I start the software, I get the following error message :

Daz Studio has encountered a fatal error, and must close.

(...)

Exception Reason
DAZStudio.exe caused ACCESS_VIOLATION in module "C:\WINDOWS\System32\DriverStore\FileRepository\u0328642.inf_amd64_44c243728afa4040\B328480\amdocl64.dll" at 0033:0000000047B72E54, aclWriteToMem()+23672804 byte(s)

Just after this error message, the software crashes down. indecision

I was wondering if... anyone around here could help me to understand why I get this message, and if there's anything I could do to get to the bottom of this issue? surprise That would be much appreciated smiley

Thank you very much for your attention and have a nice day :D

PS : Please accept my apologies if there are mistakes in my sentence, I'm French :D

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,730

    What CPU and GPU do you have? Have you tried updating (or roling back if theya re up to date) the drivers?

  • mentemadconcretumdirigementemadconcretumdirige Posts: 0

    Hi Richard,

    Thank you for your answer :)

    I updated my drivers and unfortunately, it didn't solve the issue frown

    Below is my CPU :

    AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx<br /> (8 CPUs) ~2.0GHz

    Below is my GPU :

    AMD Radeon Vega 8 Graphics
    Total RAM : 4107MB
    VRAM : 240MB

    There you have it laugh Does it somehow shed more light on the situation ?

    Thank you very much for your attention and have a nice day laugh

    Mentem

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