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how to fix this problem

aeae007711aeae007711 Posts: 0
in Technical Help (nuts n bolts)

 

image

i do reset to content DB maintenance

but not fixed 

 

???

Screen Shot 1440-08-19 at 10.00.19 AM.png
1746 x 2372 - 440K

Comments

  • frankrblowfrankrblow Posts: 2,052

    What figure or character are you using? Can you provied a link to the store page?

    It looks like you only have part of a product, and the object files are missing.

  • Richard HaseltineRichard Haseltine Posts: 102,729

    I would expect you are getting an error message on loading the item - what is it?

  • ArkadySkiesArkadySkies Posts: 206

    I've had that happen when an object/figure's geometry data is not in the expected location (typically because it isn't installed, but also sometimes freebies aren't packaged correctly). Uninstall/remove the item and reinstall. If the problem persists, verify you have any prerequisite content.

  • aeae007711aeae007711 Posts: 0
    dragonfly_2004 said:

    What figure or character are you using? Can you provied a link to the store page?

    It looks like you only have part of a product, and the object files are missing.

    this is character 

     

    https://www.daz3d.com/reject-for-genesis-8-male-s

     

    and message on loading an error occurred while reading the file see the log file for more details

    but This message appeared to me at another product and I did the work of Reset content DB maintenance and worked for me but this product did not work with him Reset content DB maintenance

     

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