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DAZ 4.11 & Keymate

Hurdy3DHurdy3D Posts: 1,058
edited June 2019 in Technical Help (nuts n bolts)

Hey,

 

I've a very strange problem with Keymate and DAZ 4.11

As soon I select a keyframe with Keymate (or even try to select an empty area in keymate) in the TRSV mode, DAZ Studio crash without an error message or an entry in the log.

This only happens when a G3F or G8F/M is loaded (yes, G3M doesn't cause this issue).

I contacted DAZ and they couldn't reproduce this issue.

I disabled all other plugins: Still the same error.

I disabled All my external libraries (my personal and all all other non DAZ store libraries): no success.

I installed DAZ3D with G3 and Keymate fresh on an other computer and the issue no longer occures on the other computer.

Now I have a theorie.

I've a really really lot of morphs for G3F, G8M and G8M, but not for G3M and G2 and G1.

For figures I don't have a lot of Morphs, everything is fine. But as soon a Figure with a lot of morphs is loaded Keymate crash in TRSV mode.

To reproduce the error:

1) Load a Figure with lot of Morphs

2) Change Keymate to TRSV

3) Click somewhere in the Keymate Timeline Area (it's not nesevery to click on a keyframe)

-> Studio crash

In an new scene it's important to change to TRSV only after a heavy figure is loaded. If you first change to TRSV and than load a figure, the error doesn not occure. Sadly this does not workf or saved senes (otherwise this would be a woraround).

Could some with tons of morphs try this and tell me if he could reprodcue this error?

This bug is really a big issue for me, because I can't not delete TRSV Keyframes anymore.

With DAZ 4.10 everything was fine.

Post edited by Hurdy3D on

Comments

  • surodysurody Posts: 261

    I can confirm. I got the same issue.

  • JT2XTREMEJT2XTREME Posts: 5
    edited July 2019

    I just updated to 4.11 and am experiencing the exact same issue. Did you ever resolve this?

    Post edited by JT2XTREME on
  • JT2XTREMEJT2XTREME Posts: 5
    edited July 2019

    Update: I don't know if this helps you but I ended up, as a quick fix to keep working, copying the DAZStudio4 folder from the program file directory on another machine, renaming it to DAZStudio410 so I know it's the 4.10 version, then putting it on the new machine in the same directory. Now I have both 4.10 and 4.11 installed in the same folder. So far the issue is cleared and everything including plugins are working in the 4.10 installed version. :)

    Post edited by JT2XTREME on
  • frankrblowfrankrblow Posts: 2,052

    Have you all submitted help tickets? That's the only way to get Daz3D to fix the problem.

    Find the help page: https://www.daz3d.com/help/help-contact-us

  • JT2XTREMEJT2XTREME Posts: 5
    dragonfly_2004 said:

    Have you all submitted help tickets? That's the only way to get Daz3D to fix the problem.

    Find the help page: https://www.daz3d.com/help/help-contact-us

    Gerster said tech support couldn't reproduce the error so I assume he submitted a ticket and I submitted a ticket yesterday and am waiting for a response. Fingers crossed they can fix this bug.

  • barbultbarbult Posts: 24,836

    It hasn't happened to me yet, but maybe I don't own as many morphs sets or characters. My guess would be a stack overflow problem.

  • JT2XTREMEJT2XTREME Posts: 5

    And yet another update: Ok so I thought reverting back to 4.10 using the method I stated earlier worked but when I went to do an I-ray render nothing showed up. For some reason I thought to copy the 4.10 DAZStudio.exe file and place it in the original 4.11 folder and named it DAZStudio2.exe. When opened it shows as DAZ Studio 4.11 Pro, Iray works and the Keymate issue is fixed.

    I'll bring this up to tech support when they get to my ticket.

    I don't know if there's any other bugs with my "fix" method but at least I can get back to my project. :)

  • Hurdy3DHurdy3D Posts: 1,058
    JT2XTREME said:

    Update: I don't know if this helps you but I ended up, as a quick fix to keep working, copying the DAZStudio4 folder from the program file directory on another machine, renaming it to DAZStudio410 so I know it's the 4.10 version, then putting it on the new machine in the same directory. Now I have both 4.10 and 4.11 installed in the same folder. So far the issue is cleared and everything including plugins are working in the 4.10 installed version. :)

    Thank you!

    Replacing the 4.11 exe file with that of 4.10 fixed the issue for me, too!

    The DAZ QA team could still not reproduce that bug, but after more and more reports are comming in, they reported it to the DEV team.

    But I don't think this bug will be fixed. I just tried the BETA of 4.12 and the new timeline (which include the keymates features), seems to work fine, too.

    So... if you are effected from this nasty bug, you should just use the 4.10 exe file in the 4.11 directory as a workaround until 4.12 arrives.

  • JT2XTREMEJT2XTREME Posts: 5

    Glad this worked for you. I submitted a ticket and tech support asked me to create a video of the issue which I did. Response was the video and ticket was submitted to programmers and they couldn't reproduce the error. I even explained my quick fix with the 4.10 exe in hopes they could identify the problem by comparing the exe files...no such luck. Good to hear it might hopefully be fixed with the 4.12 version. :)

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