Loading...
> >

Daz Studio freezes on startup

EyekonographyEyekonography Posts: 68
in Technical Help (nuts n bolts)

I recently updated my computer and reinstalled Daz studio. When I start it, it loads the main workspace but freezes. I've tried restaring the computer, uninstalling and reinstallling it, and no change. Its a windows machine, and when I do cntrol-delete, I see that there are about 4-5 postgresql process running. that is for content manager I think. I've uninstalled and reinstalled that several times, but daz always opens to the same screen and freezes.

Any suggestions???

Thanks

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,716
    edited July 2019

    Check thenlog file, in

    %AppData%/Daz 3d/Studio4/

    (just paste that into a fiel explorer window address bar) and see what th last few lines are.

    What security software are you using?

    Post edited by Richard Haseltine on
  • EyekonographyEyekonography Posts: 68

    here are the last lines of the log file

     

    2019-07-04T05:47:50Z Tcp shutdown called on a Tcp connection without a shutdown
    2019-07-04T05:47:54Z Query (SELECT * FROM "customer") failed with exception: Connection to database failed
    2019-07-04T05:47:54Z Unexpected exception in validateAndFixDb: Connection to database failed
    2019-07-04T06:45:52Z Shutdown
    2019-07-04T21:17:17Z Startup

  • EyekonographyEyekonography Posts: 68

    any suggestions on how to get DAZ running again?

  • EyekonographyEyekonography Posts: 68

    I just have Windows security

  • Richard HaseltineRichard Haseltine Posts: 102,716

    It could well be a database issue (or it could be that other, more relevant, messages didn't get written). Check that the firewall isn't blocking DS/PostgreSQL, check that you have write permission for he database

    %AppData%/Daz 3d/cms/ContentCluster/

  • EyekonographyEyekonography Posts: 68

    When I just tried running Studio again, this is the results of the log. Does this give any more clues to the problem?

     

    2019-07-04 14:31:49.508 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2019-07-04 14:31:49.816 Updated metadata for 0 of 1 items.
    2019-07-04 14:31:49.951 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(660): sync completed successfully, 1 items succeeded, 0 items failed.
    2019-07-04 14:31:49.955 Metadata update succeeded.
    2019-07-04 14:31:49.975 Executing startup script...
    2019-07-04 14:31:50.040 Started in: E:/Program Files/DAZ 3D/DAZStudio4
    2019-07-04 14:31:50.040 DAZ Studio Started
    2019-07-04 14:31:50.041 Creating Pixel Buffer
    2019-07-04 14:31:50.117 WARNING: ..\..\..\..\..\src\sdksource\opengl\dzpbuffer.cpp(749): Failed to setup shared lists for the Pixel Buffer
    2019-07-04 14:31:50.118 Pixel buffer - Width: 1024 Height: 1024
    2019-07-04 14:31:50.137 Compiling OpenGL Shader...
    2019-07-04 14:31:50.148 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    2019-07-04 14:32:53.672 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2019-07-04 14:34:26.850 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2019-07-04 14:36:13.027 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0

  • EyekonographyEyekonography Posts: 68

    I dont think windows firewall is blocking Postgresql, I didnt see it listed as blocked.

    I turned off windows firewall, and still had the same freeze on startup

  • EyekonographyEyekonography Posts: 68

    I ran it again and now I get this in the log file

     

    2019-07-04 15:07:24.502 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
    2019-07-04 15:07:24.502 3D mouse support library could not be loaded.
    2019-07-04 15:07:24.503 Creating Main Window...
    2019-07-04 15:07:24.504 Creating Viewport Manager...
    2019-07-04 15:07:24.597 Successfully created OpenGL viewport for Viewport1.
    2019-07-04 15:07:24.748 Successfully created OpenGL viewport for Viewport2.
    2019-07-04 15:07:24.858 Successfully created OpenGL viewport for Viewport3.
    2019-07-04 15:07:24.962 Successfully created OpenGL viewport for Viewport4.
    2019-07-04 15:07:25.062 Creating Action Manager...
    2019-07-04 15:07:25.070 Creating Pane Manager...
    2019-07-04 15:07:25.254 Successfully created OpenGL viewport for AuxViewportView.
    2019-07-04 15:07:25.669 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
    2019-07-04 15:07:26.017 Updated metadata for 0 of 1 items.
    2019-07-04 15:07:26.137 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(660): sync completed successfully, 1 items succeeded, 0 items failed.
    2019-07-04 15:07:26.141 Metadata update succeeded.
    2019-07-04 15:07:26.176 Executing startup script...
    2019-07-04 15:07:26.219 Started in: E:/Program Files/DAZ 3D/DAZStudio4
    2019-07-04 15:07:26.219 DAZ Studio Started
    2019-07-04 15:07:26.219 Creating Pixel Buffer
    2019-07-04 15:07:26.298 WARNING: ..\..\..\..\..\src\sdksource\opengl\dzpbuffer.cpp(749): Failed to setup shared lists for the Pixel Buffer
    2019-07-04 15:07:26.298 Pixel buffer - Width: 1024 Height: 1024
    2019-07-04 15:07:26.316 Compiling OpenGL Shader...

  • Richard HaseltineRichard Haseltine Posts: 102,716

    Not really. I think you need to open a support ticket on this.

Sign In or Register to comment.