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Gallery Product List Glitch

MorganRLewisMorganRLewis Posts: 233
edited December 1969 in The Commons

I'm not sure where to report website bugs (if someone can point me to it, I'd appreciate it), but I thought the other forum users might appreciate a heads-up on a glitch I've encountered with the gallery.

When adding products to the used product lists, there's at least one product -- and I suspect more though I haven't seen it yet -- that doesn't work. I had a few images where I submitted the product lists, and discovered later that none of them had taken. A bit of fiddling and investigation revealed that whenever "Miss Dee Anna J" was one of the products, that update to the product list would not take. Other updates that were made previously to the product list remain the same, it just doesn't add anything new. The image description updates fine; it's only the product list that seems to be affected.

Steps to reproduce:

1. Edit an image
2. Add items to the used product list by entering their name and selecting them from the list
3. Click save
4. Check item in gallery, or go back to gallery editing page and re-enter image editing page

If Miss Dee Anna J was among the products added during that update, none of the newly added products will be present.

Like I said, I haven't seen this happen with any other product yet, but natural suspicion tells me that the odds are that if this glitch occurs with one product there are others it applies to as well. Why it's doing this, however, I don't have a guess for.

Comments

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Please file a bug report. Use Help / Contact Us and file a ticket to Tech Support.

  • MorganRLewisMorganRLewis Posts: 233
    edited December 1969

    Done; thanks, Chohole.

  • linvanchenelinvanchene Posts: 1,382
    edited July 2014

    edited and removed by user

    Post edited by linvanchene on
  • MorganRLewisMorganRLewis Posts: 233
    edited December 1969

    In the situation I had, it was one particular product (Miss Dee Anna J) that prevented the items from being saved to the list. If it was among the items I was adding, it wouldn't save the list; if it wasn't, it would save properly. Try adding one product (or just a few) at a time and saving, rather than adding all of them at once.

  • linvanchenelinvanchene Posts: 1,382
    edited July 2014

    edited and removed by user

    Post edited by linvanchene on
  • Pixel8tedPixel8ted Posts: 593
    edited April 2014

    I have also run into this is a glitch. I had two items in one of my renders that triggered the no products named save glitch.

    Items:

    Genesis 2 Cross-Figure Resource Kit
    Justiciar Armored Suit


    Edit: I just submitted a bug report on these two items but wanted to include these on the trigger list this thread seems to be building.

    Post edited by Pixel8ted on
  • ChoholeChohole Posts: 33,604
    edited December 1969

    Yes, if anyone that finds an item that triggers this, please do file a bug report, and it wouldn't hurt to link to this thread as well.

    Thanks

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