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Download Manager consistently fails to download

TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,024
edited July 2019 in Technical Help (nuts n bolts)

I wanted to install all my purchased content onto a new laptop. I installed 4.11 and DIM, but when I select everything and it starts to download, nothing succeeds, literally every item says "failed to download". It's been this way for several days. My desktop and another laptop on the same account, continue to work fine; it is just this new, third laptop that doesn't work.

I've been careful to not use them at the same time, and it only complained about exceeding my concurrent limit (which I assume is 1) one time while trying to connect to DIM while I was in Daz. But that was after the problem manifested itself.

Anyone know what gives?

Thanks,

Donald

 

Post edited by TheMysteryIsThePoint on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,716

    I assume they all use the same internet connection? Have you checked the permissions on the Downloads folder, or tried chnaging it to a different location (gear icon to open Settings, Downloads tab)?

  • fastbike1fastbike1 Posts: 4,078

    @donalddade

    Check your anti virus software. Some of those applications act more like a virus (controlling machine, using cumpute cycles) than an actual virus.

  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,024

    Thanks to you both for helping out. To Richard, yes, same connection, permissions seem ok (not sure how permissions work in Windows, but I can create an empty file in that directory). To fastbike1, it doesn't seem to be that... there's nothing in the logs but I could be ignorant of how it works.

    But I found some suspicious things in the log. From the laptop that doesn't work:

    +++++++++++++++ Install Manager 1.2.0.27 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 64
    Qt Version: 4.8.7
    Locale: en_US
    Running on Windows 10, Build 9200, No Service Pack Installed
    Physical Memory:
        Total: 31.9 GB (34262564864)
        Avail: 29.6 GB (31805984768)
    Virtual Memory:
        Total: 127.9 TB (140737488224256)
        Avail: 127.9 TB (140737229127680)
    Current Memory Usage: 7%
    Current DateTime:
        Loc: Sat Jul 6 20:42:22 2019
        UTC: Sun Jul 7 03:42:22 2019
    Application Data:
        Location = C:/Users/donal/AppData/Roaming/DAZ 3D/InstallManager
        Disk Total: 931.4 GB (1000186310656)
        Disk Avail: 889.2 GB (954777165824)
    Reading dzInstall.ini
    Current Account: Donald A. Dade
    Current Download Path:
        Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
        Disk Total: 931.4 GB (1000186310656)
        Disk Avail: 889.2 GB (954777165824)
    Current Content Install Path:
        Location = C:/Users/Public/Documents/My DAZ 3D Library
        Disk Total: 931.4 GB (1000186310656)
        Disk Avail: 889.2 GB (954777165824)
    Current 64-bit Software Install Path:
        Location = C:/Program Files
        Disk Total: 931.4 GB (1000186310656)
        Disk Avail: 889.2 GB (954777165824)
    Current 32-bit Software Install Path:
        Location = C:/Program Files (x86)
        Disk Total: 931.4 GB (1000186310656)
        Disk Avail: 889.2 GB (954777165824)
    Starting CMS...
    Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
    Current Account: Donald A. Dade
    Product 60413-1 has the same name as 60413-2:Cinematography & Editing in the Unreal Engine
    Product 53261-1 has the same name as 53261-2:Manga Marker Materials for Genesis 8 Female
    Product 52195-2:Classic Long Hair with dForce for Genesis 8 Female(s) Tutorials has no tags
    Product 42071-3:Genesis 8 Starter Essentials Mimic has no tags
    Product 16281-2:Victoria 6 PoserCF has no tags
    Processed 369 products with 506 unique product downloads
    WARNING: SSL Error: 11 - The issuer certificate of a locally looked up certificate could not be found
    WARNING: SSL Error: 17 - The root CA certificate is not trusted for this purpose
    WARNING: Network Error while downloading to file "": SSL handshake failed

    <this error is repeated many times>

     

    Now,  I understand that SSL certificates can be used just for confidentiality via encryption without a root CA if you don't care about authentication or the connection is being authenticated via some other means, and for that reason, the error might not be fatal. But my desktop that works does not get this error. And it seems unlikely that on a fresh install of Windows 10, what, Microsoft just decided to install a bad root CA?

     

  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,024

    And from the desktop that does work:

    +++++++++++++++ Install Manager 1.2.0.27 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 64
    Qt Version: 4.8.7
    Locale: en_US
    Running on Windows 10, Build 9200, No Service Pack Installed
    Physical Memory:
        Total: 63.8 GB (68590501888)
        Avail: 51.1 GB (54974504960)
    Virtual Memory:
        Total: 127.9 TB (140737488224256)
        Avail: 127.9 TB (140732928221184)
    Current Memory Usage: 19%
    Current DateTime:
        Loc: Sat Jul 6 20:52:01 2019
        UTC: Sun Jul 7 03:52:01 2019
    Application Data:
        Location = C:/Users/donal/AppData/Roaming/DAZ 3D/InstallManager
        Disk Total: 931.0 GB (999691829248)
        Disk Avail: 408.0 GB (438125748224)
    Reading dzInstall.ini
    Current Account: Account
    Current Download Path:
        Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
        Disk Total: 931.0 GB (999691829248)
        Disk Avail: 408.0 GB (438125744128)
    Current Content Install Path:
        Location = C:/Users/Public/Documents/My DAZ 3D Library
        Disk Total: 931.0 GB (999691829248)
        Disk Avail: 408.0 GB (438125744128)
    Current 64-bit Software Install Path:
        Location = C:/Program Files
        Disk Total: 931.0 GB (999691829248)
        Disk Avail: 408.0 GB (438125744128)
    Current 32-bit Software Install Path:
        Location = C:/Program Files (x86)
        Disk Total: 931.0 GB (999691829248)
        Disk Avail: 408.0 GB (438125744128)
    Starting CMS...
    Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
    Current Account: Account
    Processed 444 installed products, totaling 102.3 GB
    Product 60413-1 has the same name as 60413-2:Cinematography & Editing in the Unreal Engine
    Product 53261-1 has the same name as 53261-2:Manga Marker Materials for Genesis 8 Female
    Product 52195-2:Classic Long Hair with dForce for Genesis 8 Female(s) Tutorials has no tags
    Product 42071-3:Genesis 8 Starter Essentials Mimic has no tags
    Product 16281-2:Victoria 6 PoserCF has no tags
    Processed 369 products with 506 unique product downloads

  • Richard HaseltineRichard Haseltine Posts: 102,716

    Are you using the same security software on both machines?

  • TheMysteryIsThePointTheMysteryIsThePoint Posts: 3,024

    Yes, at least in the sense that I didn't change any of the settings after installation. But you and fastbike1 are both pointing in that direction, so who knows, maybe I did something different during installation. I'll investigate further; thanks to both of you.

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