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Patience is a virtue, but...

caravellecaravelle Posts: 2,489
edited December 1969 in The Commons

I think that the Help Center and the DAZ's sales department are VERY busy now. Several big sales, Christmas business, etc. But I don't think it is normal to wait almost one month for a simple refund. I bought AM 'Tigers' on November 7th, but his product had a bug. After waiting a while for a solution I told them that I wanted to return the item. On Dec. 10th I got a message from Britney telling me 'We will get back to you shortly!', and that was it. I think I showed a lot of patience, but this is definitely too much.

Does anybody know what is going on there?

Comments

  • KeryaKerya Posts: 10,943
    edited December 1969

    At the moment I would wait a week before worrying.

  • TimotheusTimotheus Posts: 246
    edited December 1969

    Wow. And I thought 12 days was ridiculous. I guess I still have quite a wait ahead of me....

  • IndigoJansonIndigoJanson Posts: 1,100
    edited December 1969

    I keep wanting to say "No, Patience is a Squirrel!" ;)

    Seriously, though, I hope this will be sorted very soon for you polka dot. Tickets can occasionally go astray, as happened during PC Anniversary month. I wonder if it's worth updating your ticket with a further query? That wouldn't push it further back in the queue, would it?

  • caravellecaravelle Posts: 2,489
    edited December 1969

    True, Kerya and Jindi. Normally the people at the help center as well as the sales staff are very helpful and nice. Meanwhile, Alessandro is testing the product. I think I'll have an answer soon.

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    I can confirm there is currently a backlog on tickets. Britney is working as fast as possible to answer them all.

  • caravellecaravelle Posts: 2,489
    edited December 1969

    Thank you, Jared!

  • patience55patience55 Posts: 7,006
    edited December 1969

    Well there may be a backlog ... but as you've already waited a month, if it was me, I'd bump the ticket by adding a comment to it. That does not make things go faster, it just makes sure it's not lost in limbo land. [that's where my answer for a question some YEARS ago appears to have been left]. [not to worry Admin, I figure given the number of updated editions of D/S since then, that the figure setup tools for D/S3 will never be completely fixed to work as expected when clicking certain buttons ... and I have by now found sufficient work a-rounds to have done what I did do]

    n.b. We cannot preview this because it's going to my Account?!
    n.b.b. We cannot add this because it's going to my Account??!!

    guys ...

  • TimotheusTimotheus Posts: 246
    edited December 1969

    Just wanted to follow up on my previous post: Britney has resolved the issue! Is it just one poor person handling all the support tickets? In the end, despite the delay, Britney was courteous and efficient (as always), and I am satisfied with the resolution.

    Tim

  • caravellecaravelle Posts: 2,489
    edited December 1969

    And my problem is solved, too. Finally, they were really helpful, and Alessandro helped me a lot. Thanks to all!

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