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Monitor goes black (no signal).

EtriganEtrigan Posts: 603
in Technical Help (nuts n bolts)

I'm trying to determine the source of this issue. It started four days ago around a Windows 10 update and has plagued me since. The issue usually occurs during or immediately after an IRAY render has been started. My monitor will go black and report (no signal) as though a sleep timeout has engaged (though I have none operating). Nothing will reengage the monitor except a full reboot. I can, however hear the computer behaving normally behind the black screen. Each time I have reviewed the D|S logs and found nothing out of the ordinary except this last time, this was the report from the logs just before the screen blanked:

2019-07-27 14:37:48.132 Iray INFO - module:category(IRAY:RENDER):   1.0   IRAY   rend info : Received update to 00053 iterations after 240.341s.
2019-07-27 14:37:51.968 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(302): Iray ERROR - module:category(IRAY:RENDER):   1.27  IRAY   rend error: CUDA device 0 (GeForce GT 640): Kernel [9] (ShadowTraceSr     ) failed after 2.287s
2019-07-27 14:37:51.984 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(302): Iray ERROR - module:category(IRAY:RENDER):   1.27  IRAY   rend error: CUDA device 0 (GeForce GT 640): the launch timed out and was terminated (while launching CUDA renderer)
2019-07-27 14:37:51.984 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(302): Iray ERROR - module:category(IRAY:RENDER):   1.27  IRAY   rend error: Missing texture node_tex
2019-07-27 14:37:51.984 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(302): Iray ERROR - module:category(IRAY:RENDER):   1.27  IRAY   rend error: CUDA device 0 (GeForce GT 640): the launch timed out and was terminated (while clearing cache)

I am currently running the latest public build of Studio 4.11

Computer is an HP Envy Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)

NVidia Iray GPUs: GPU: 1 - GeForce GT 640 --- Memory Size: 3.9 GB --- Clock Rate: 797000 KH --- Multi Processor Count: 2 --- CUDA Compute Capability: 3.0 Latest Nvidia driver installed.

Any help is appreciated.

Comments

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited July 2019

    I fixed it, Windows 7 in my case, by installing an earlier Nvidia driver after uninstalling the update didn’t work,

    this article explains what likely happened though but I know others with the same issues using the last Nvidia driver so maybe try a clean install of the one before if it persists 

    https://www.kotaku.com.au/2019/07/reinstall-your-gpu-drivers-after-every-major-windows-update/

    thing is I did update my driver immediately after that update

    so going back to the previous one was the next option and worked

    don’t roll back, download the legacy installer from Nvidia here

    https://www.nvidia.com/Download/Find.aspx

    Post edited by WendyLuvsCatz on
  • EtriganEtrigan Posts: 603
    Wendy_Carrara said:

    I fixed it, Windows 7 in my case, by installing an earlier Nvidia driver after uninstalling the update didn’t work,

    this article explains what likely happened though but I know others with the same issues using the last Nvidia driver so maybe try a clean install of the one before if it persists 

    https://www.kotaku.com.au/2019/07/reinstall-your-gpu-drivers-after-every-major-windows-update/

    thing is I did update my driver immediately after that update

    so going back to the previous one was the next option and worked

    don’t roll back, download the legacy installer from Nvidia here

    https://www.nvidia.com/Download/Find.aspx

    No joy for me on that. I'll try retrograding further, but I installed the driver from May (before I started having trouble). Woke up to a black screen.

     

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582

    https://support.microsoft.com/en-us/help/4507437/windows-7-update-kb4507437

    that was the update that I uninstalled too, but I am W7

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    Another Windows update and the issue has returned for me too

    I was rendering an image series in DAZ iray and let it go an hour before killing the power and it rendered 60 images 

    the logfile says used GPU verbose and all that stuff so it’s just the signal to the monitors that stops it made a chime this time the one Windows does putting up a warning though of course could not see what it was

     

    Post edited by WendyLuvsCatz on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582


    2019-08-01 08:24:53.205 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - POST:RENDER ::   1.0   POST   rend error: CUDNN_STATUS_EXECUTION_FAILED
    2019-08-01 08:24:53.212 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - POST:RENDER ::   1.0   POST   rend error: CUDNN_STATUS_EXECUTION_FAILED
    2019-08-01 08:24:53.212 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - POST:RENDER ::   1.0   POST   rend error: CUDNN_STATUS_EXECUTION_FAILED
    2019-08-01 08:24:53.212 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - POST:RENDER ::   1.0   POST   rend error: CUDNN_STATUS_EXECUTION_FAILED
    2019-08-01 08:24:53.265 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - IRAY:RENDER ::   1.5   IRAY   rend error: CUDA device 0 (GeForce GTX 980 Ti): the launch timed out and was terminated (while launching CUDA renderer)
    2019-08-01 08:24:53.266 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - IRAY:RENDER ::   1.5   IRAY   rend error: CUDA device 0 (GeForce GTX 980 Ti): Failed to launch renderer

    thats the DAZ logfile at point it went black

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    it then continues on with black screens after that message repeated lots and lots of times and starts rendering about 36 images again until I kill it

    2019-08-01 08:27:07.296 WARNING: ..\..\..\..\..\src\pluginsource\DzIrayRender\dzneuraymgr.cpp(305): Iray [ERROR] - POST:RENDER ::   1.0   POST   rend error: the launch timed out and was terminated

    2019-08-01 08:27:07.308 Iray [INFO] - IRAY:RENDER ::   1.0   IRAY   rend info : Device statistics:

    2019-08-01 08:27:07.308 Iray [INFO] - IRAY:RENDER ::   1.0   IRAY   rend info : CPU: 20 iterations, 1.709s init, 130.670s render

    2019-08-01 08:27:08.337 Saved image: E:\render\New folder\more0027.png

    2019-08-01 08:27:08.339 Rendering frame 28

    2019-08-01 08:27:09.802 Iray [INFO] - POST:RENDER ::   1.0   POST   rend info : Postprocessing denoiser is enabled

    2019-08-01 08:27:09.802 Iray [INFO] - IRAY:RENDER ::   1.0   IRAY   rend info : Updating geometry.

    2019-08-01 08:27:09.808 Iray [INFO] - IRAY:RENDER ::   1.0   IRAY   rend info : Importing scene graph.

    it goes to CPU mmmmmmm

    Post edited by WendyLuvsCatz on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    1. Open your NVIDIA Control Panel and select “Manage 3D settings”

    2. Then, select the “Power Management mode” and change the option from “Adaptive” to “Prefer maximum performance”

    3. Save your changes, and your are done!

    a suggestion from Youtube

    mine was adaptive, probably won't work but

     

    update

    no it didn't

    no iray, Octane, Flowscape, Twinmotion for me crying

    can use 3Delight and Carrara native, guess will have to get used to it until I can buy a new computer, not happy but I do have lots of spare time

    hell I could even use Bryce

    may need to enable one of my monitors in BIOS to use the mobo graphics in case of crashes though

     

     
    Post edited by WendyLuvsCatz on
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