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Anybody else getting intermittent shutdowns during rendering?

Siciliano1969Siciliano1969 Posts: 433
in Technical Help (nuts n bolts)

During Iray rending my CPU (I7 4790K) is averaging about 63 degrees celcius and my GPU (GTX 1070) is averaging about 64 degrees celcius.  I have Windows 10 64bit Pro and a 750W PSU.  Happens so far only during rendering.  Never had an issue with Octane in the past with similar temps.  I have the most updated driver 431.70 64bit.  Most updated sound driver and made sure only 1 sound driver (no other extra drivers to cause conflicts).  Power and sleep mode turned to never turn off and go into sleep mode.   Had problems with previous drivers and this all really started last month when I went from Octane to Iray (Studio 11 pro).  I am also getting shutdowns with Studio 12 pro beta.  Resolution set to 3840x2160 for monitor.   Check disk for errors none found.  Device Manager shows no question marks or issues.  AVG antivirus shows no virus and firewall is active and up to date.  System works fine except for the weekly shutdown.  Its just humming along and the system shuts off.  I have to press the power button to turn the system back on.  The system boots up like normal with no windows shut down abnormally error message.  Any ideas?

Comments

  • Siciliano1969Siciliano1969 Posts: 433

    Event 41 - Kernel-Power - is the critical error in the Events Properties window. 

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582

    Check your RAM I had a stick go bad once and it did that or got stuck in a rebooting loop

     

  • mikethe3dguymikethe3dguy Posts: 515

    Hasn't been happening to me, running 4.12 beta, on Win 10/64bit. Doing a lot of Iray renders lately.

  • Siciliano1969Siciliano1969 Posts: 433
    SadKitty_Carrara said:

    Check your RAM I had a stick go bad once and it did that or got stuck in a rebooting loop

     

    Thanks SadKitty_Carrara, I just tested the memory and no errors detected.  I'm thinking this might be a PSU issue.  Still checking.  My battery backup appears to be working

  • nonesuch00nonesuch00 Posts: 18,316

    I did get a render pause once for multiple hours but eventually it resumed & finished. I think it was low on memory as to the problem.

  • nomad-ads_8ecd56922enomad-ads_8ecd56922e Posts: 1,960

    Do you mean the program is shutting down, or do you mean the machine itself is shutting down?  I was actually having troubles like the latter a few months ago when WIn10 updated to a newer major revision of it... I kept having all sort of freezes and hangs, and at another point after some more updates and whatnot, the machine would occasionally just suddenly power off without warning.  Just suddenly.... BOOM!!!!  ...it was OFF.  Evenutally, it turned out to be a combination of video and mobo drivers not being recent enough, and that my BIOS was old... because after one of the major updates to Win10, my CPU was actually getting way hotter than it was supposed to.  I flashed the bios of my mobo to the newest version and haven't had any of these troubles since,

  • Siciliano1969Siciliano1969 Posts: 433
    edited August 2019
    nomad-ads_8ecd56922e said:

    Do you mean the program is shutting down, or do you mean the machine itself is shutting down?  I was actually having troubles like the latter a few months ago when WIn10 updated to a newer major revision of it... I kept having all sort of freezes and hangs, and at another point after some more updates and whatnot, the machine would occasionally just suddenly power off without warning.  Just suddenly.... BOOM!!!!  ...it was OFF.  Evenutally, it turned out to be a combination of video and mobo drivers not being recent enough, and that my BIOS was old... because after one of the major updates to Win10, my CPU was actually getting way hotter than it was supposed to.  I flashed the bios of my mobo to the newest version and haven't had any of these troubles since,

    In my case the machine is shutting itself down like it lost power.  I'm going along and BAM the system immediately winks off without warning.  I have to hit the power button and turn the system back on.   Now my BIOS has not been updated and that is an avenue I might try first before ordering a new PSU.  Thanks for the reply!   I could see about updating my motherboard drivers, but sound card and video card drivers are all up to date.

    Post edited by Siciliano1969 on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    I am getting a different issue myself in that my 980ti crashes and never recovers resulting in black monitors.

    iray will continue rendering using the CPU looking at the logfile and GPU-Z logging to file just shows zeros in every column from then onwards.

    its random and does not happen every time and I do animated image series and usually at least 30 get rendered sometimes hundreds before it does it, on any GPU based program, DAZ iray, Octane, iClone, Flowscape, Twinmotion and Shadowplay continues capturing black footage and with end recording hitting alt f9 blindly.

    Not overheating not using much VRAM, I have deliberately run it full on 6GB at 80C for hours and not had it happen too!

    its a completely random event that’s driving me nuts.

    its a driver crash I ascertained that much

    have updated rolled back clean installed purged completely 

    the hardware stays powered

    been almost a month now and I have pretty much given up solving it

    I just save everything and continue after restarting my PC from the last frame

     

    Post edited by WendyLuvsCatz on
  • p0rtp0rt Posts: 217
    edited August 2019
    SadKitty_Carrara said:

    I am getting a different issue myself in that my 980ti crashes and never recovers resulting in black monitors.

    iray will continue rendering using the CPU looking at the logfile and GPU-Z logging to file just shows zeros in every column from then onwards.

    its random and does not happen every time and I do animated image series and usually at least 30 get rendered sometimes hundreds before it does it, on any GPU based program, DAZ iray, Octane, iClone, Flowscape, Twinmotion and Shadowplay continues capturing black footage and with end recording hitting alt f9 blindly.

    Not overheating not using much VRAM, I have deliberately run it full on 6GB at 80C for hours and not had it happen too!

    its a completely random event that’s driving me nuts.

    its a driver crash I ascertained that much

    have updated rolled back clean installed purged completely 

    the hardware stays powered

    been almost a month now and I have pretty much given up solving it

    I just save everything and continue after restarting my PC from the last frame

    you should check your motherboard temp;s with HWINFO https://www.hwinfo.com/

    and then if you have multiple PWM fan's on a single motherboard connector, check the motherboard manual for the total AMP's the header can put out

    the black screen failure is probably todo with the board's VRM over heating

    if you need multiple PWM fan's from a single header, buy a PCB SATA powered splitter

    Post edited by p0rt on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019
    p0rt said:
    SadKitty_Carrara said:

    I am getting a different issue myself in that my 980ti crashes and never recovers resulting in black monitors.

    iray will continue rendering using the CPU looking at the logfile and GPU-Z logging to file just shows zeros in every column from then onwards.

    its random and does not happen every time and I do animated image series and usually at least 30 get rendered sometimes hundreds before it does it, on any GPU based program, DAZ iray, Octane, iClone, Flowscape, Twinmotion and Shadowplay continues capturing black footage and with end recording hitting alt f9 blindly.

    Not overheating not using much VRAM, I have deliberately run it full on 6GB at 80C for hours and not had it happen too!

    its a completely random event that’s driving me nuts.

    its a driver crash I ascertained that much

    have updated rolled back clean installed purged completely 

    the hardware stays powered

    been almost a month now and I have pretty much given up solving it

    I just save everything and continue after restarting my PC from the last frame

    you should check your motherboard temp;s with HWINFO https://www.hwinfo.com/

    and then if you have multiple PWM fan's on a single motherboard connector, check the motherboard manual for the total AMP's the header can put out

    the black screen failure is probably todo with the board's VRM over heating

    if you need multiple PWM fan's from a single header, buy a PCB SATA powered splitter

    well GPU-Z says the CPU is 35C mostly and CPUZ and Speccy too does not suggest any overheating on the mobo

    I can try another heat monitor but event viewer etc does not show anything odd about my temperatures, I had to really push it to make my GPU hit 80C, was deliberate to see if I could crash it and it didn't

    rendered 24 hours straight on my CPU in Carrara yesterday no issues

    I downloaded HWINFO too but its winter and in summer my mobo temps were through the roof those 43C Aussie days I had to run my aircon to stop my CPU hitting 90C!!!!

    honestly the computer is working fine if I don't use my graphics card to do rendering and it still keeps working just the card stops 

    so I would confidently say its either the card its self or software pertaining to it

    Post edited by WendyLuvsCatz on
  • p0rtp0rt Posts: 217
    SadKitty_Carrara said:
    p0rt said:
    SadKitty_Carrara said:

    I am getting a different issue myself in that my 980ti crashes and never recovers resulting in black monitors.

    iray will continue rendering using the CPU looking at the logfile and GPU-Z logging to file just shows zeros in every column from then onwards.

    its random and does not happen every time and I do animated image series and usually at least 30 get rendered sometimes hundreds before it does it, on any GPU based program, DAZ iray, Octane, iClone, Flowscape, Twinmotion and Shadowplay continues capturing black footage and with end recording hitting alt f9 blindly.

    Not overheating not using much VRAM, I have deliberately run it full on 6GB at 80C for hours and not had it happen too!

    its a completely random event that’s driving me nuts.

    its a driver crash I ascertained that much

    have updated rolled back clean installed purged completely 

    the hardware stays powered

    been almost a month now and I have pretty much given up solving it

    I just save everything and continue after restarting my PC from the last frame

    you should check your motherboard temp;s with HWINFO https://www.hwinfo.com/

    and then if you have multiple PWM fan's on a single motherboard connector, check the motherboard manual for the total AMP's the header can put out

    the black screen failure is probably todo with the board's VRM over heating

    if you need multiple PWM fan's from a single header, buy a PCB SATA powered splitter

    well GPU-Z says the CPU is 35C mostly and CPUZ and Speccy too does not suggest any overheating on the mobo

    I can try another heat monitor but event viewer etc does not show anything odd about my temperatures, I had to really push it to make my GPU hit 80C, was deliberate to see if I could crash it and it didn't

    rendered 24 hours straight on my CPU in Carrara yesterday no issues

    your motherboard can have 10 of its own sendor's on, your system case fan's are suppose to keep those area's cool with an optimal air flow throughout the case, if you have an area which doesb't get much air flow from your case fan's because it is hidden behine card's and cable's. then it can overheat

     

    4 pin PWM fan's need maximum power to work well, as the RPM change's depending on the heat from the sensor's

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582

    my issues all started with Windows update 18July and several other people had it happen too but a subsequent windows update fixed the problem for them

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    we cross posted I looked at what I could find and all say OK in green

    my other temperatures do not change much rendering GPU just the card gets warm

    rendering CPU another story but no crashes then

    I honestly believe my card is likely dying

    I did remove a monitor yesterday and rendered for 2 hours with Octane 900 frames

    had 3 monitors so may have contributed now using 2

    and my case pretty empty actually, only fans not liquid cooling but its a vast space I have a tiny SSD and only thing in front of my mobo is my 980ti and thats well ventilated

    replaced 3 fans last year too

     

    should I be worried about this looking at my SSD
    Drive Remaining Life                                                            75%

     

    Post edited by WendyLuvsCatz on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    @p0rt I think have found something but no idea where it is

    AUXTIN1 and 3 is going over 100C

     

    but

    if I use the GPU the two AUXTIN go down to the same temps as the mobo

    Post edited by WendyLuvsCatz on
  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited August 2019

    I think I solved this

    will see if it happens again but

    I likely hit 100% power consumption 

    I know why and hoping won't happen again now I realise

    Post edited by WendyLuvsCatz on
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