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Genesis Female and Male 3 Not Found

mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11
in Technical Help (nuts n bolts)

I have had such a frustrating day. Something went wrong in the program of Genesis Female and Male 3 not found when the file was right there in the folders. I tried to delete the whole program and installed it again only to have DAZ repeat the message. I am running DAZ Studio 4.11 Pro. Below are screenshots of the problem. 

 

 

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419 x 124 - 5K
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420 x 234 - 10K

Comments

  • NorthOf45NorthOf45 Posts: 5,551

    Is that folder mapped to a library in Studio? Open the Content Directory Manager to check. That folder should be included under Daz Studio Formats.

  • Richard HaseltineRichard Haseltine Posts: 102,662

    If it is mapped, as it should be by default, find the Genesis 3 Starter Essentials in the Products tab of Smart Content and look at the thumbnail - what, if any, icon is at top-right?

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    Thanks, guys. I actually got even more frustrated and could only have the figures come up if I kept dragging and dropping the files into DAZ, so I uninstalled it. I think I'll install again on my PC. On my Toshiba PC tablet everything is fine though it's a pain to use it on there. I think I'll just use my second DAZ account that is signed into on my PC tablet. 

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    How do I checked if it is mapped? I'm not very technical with some things. Also now that I reinstalled it, some figures are still missing so I think I'll transfer the files I want from my second account and install it on my first account. 

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11
    edited September 2019

    I seemed to have fixed it by giving the Genesis 3 Female files their own folder. 

    Post edited by mandytracey20_350692cca5 on
  • Richard HaseltineRichard Haseltine Posts: 102,662
    edited September 2019

    Is the folder listed if you go to Edit>Preferences (DAZ Studio>Prefernces on a Mac), Content tab, and click Content Directory Manager then look at the paths for Daz Studio Formats in the Current set?

    Post edited by Richard Haseltine on
  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    But now any files associated with the figure gives the same message. 

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    This is so confusing. I found the paths and everything seems in order but DAZ just can't seem to figure out that the files exist when the files are in the correct place. 

  • Richard HaseltineRichard Haseltine Posts: 102,662

    Yes, the derived figures all use the same asset files from the /data folder.

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    Thank you. 

  • mandytracey20_350692cca5mandytracey20_350692cca5 Posts: 11

    I have no idea what I am doing wrong. 

  • Richard HaseltineRichard Haseltine Posts: 102,662

    What about the question I asked, the icon (if any) on the product in the Products tab of Smart Content?

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