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How long do support tickets take?

RitaCelesteRitaCeleste Posts: 625
edited December 1969 in New Users

I ordered a product in the Genesis version instead of the Genesis 2 version, I just want to swap it for the right product. Its been two days, I know that isn't long but I want to play with it. I haven't downloaded it yet or anything and it won't do me a whole lot of good if I did. I did send it to the sales department so I hope I got that part right at least. I just wondered about how long it will take get it all straightened out? Or if the computer ate it or something? It was my first order. I did the second one right though.

Comments

  • JaderailJaderail Posts: 0
    edited January 2014

    There is a POST about that in the MAIN list above. Its Title is SUPPORT TICKET ISSUES and is in the i or INFO section at the very top of the thread page.

    Post edited by Jaderail on
  • RitaCelesteRitaCeleste Posts: 625
    edited January 2014

    Well the ticket doesn't say it was eaten, but that thread just had me wondering. It says its being processed.

    Okay, It seems I copied and pasted the wrong order number somehow. I added it onto it. I wasn't sure it would be noticed so I tried another ticket in case that one ended up in some kind of limbo. I'm a mess lately. But hopefully it will all get fixed soon enough and I can go play with stuff. I swear I'm not really retarded but it sure looks like it.

    Post edited by RitaCeleste on
  • Richard HaseltineRichard Haseltine Posts: 101,083
    edited December 1969

    Two days is the target turn around, but I don't know if they are caught up from the backlog over the Christmas period yet. As long as the ticket still shows as open it should be live in the queue.

  • RitaCelesteRitaCeleste Posts: 625
    edited December 1969

    Thanks! I was wondering. They could have gotten backed up with the issues they were having.

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