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Can't contact DAZ sales support

EyosEyos Posts: 114
edited December 1969 in Carrara Discussion

Hi,
I have posted several messages to sales support for a week or so using the support system, but no reply.
Can someone get back to me?
Thanks a lot.

Comments

  • frank0314frank0314 Posts: 14,045
    edited December 1969

    What is the issue your having? Maybe its something we can help with or direct you to the right people who can.

  • EyosEyos Posts: 114
    edited December 1969

    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

  • DAZ_ann0314DAZ_ann0314 Posts: 2,847
    edited December 1969

    Eyos said:
    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

    I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


    So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM :)

  • IanTPIanTP Posts: 1,329
    edited December 1969

    Check ur support tickets too, as some have been closed and marked 'resolved' even when they are not.

  • 3dcal3dcal Posts: 178
    edited December 1969

    You can usually call them, too.......1-(800) 267-5170

  • EyosEyos Posts: 114
    edited December 1969

    DAZ_ann0314 said:
    Eyos said:
    Thanks for your message.
    I have bought some items and software on DAZ web site and had issues with a few of the items that I bought.
    A few are not compatible with Carrara 8 at all.
    I sent them about 4 messages so far in the past 10 days and no response.
    Maybe it is the support system problem that was reported in the forum.
    Thanks for any help and direction.

    I know customer support has been pretty backed up of late. If you would like to PM me with the ticket numbers, I can try to look into it for you and see what has happened with your ticket(s)


    So sorry for any delay you may be experiencing. I will look into it as soon as I get your PM :)

    These are the ticket numbers:
    #106069
    #105754
    #105581
    #105088

    Thanks.

  • laverdet_943f1f7da1laverdet_943f1f7da1 Posts: 252
    edited December 1969

    I have the same problem, with items bought, but impossible to downlod... the wood shader pack for carrara, for example... I've posted tickets, but no answer, nothing... very frustrating!...

  • frank0314frank0314 Posts: 14,045
    edited December 1969

    If they are showing up in your itemized order history, just reset them and they should work and be able to download..

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