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How to cancel Automatic renewal?

MeerKat5MeerKat5 Posts: 0
edited January 2014 in The Commons

I no longer use my Poser or Daz, My husband is bedridden and have no time.. I forgot to cancel my auto renewal and they took out my membership fee today, How do I go about canceling th auto renewal?

Post edited by MeerKat5 on

Comments

  • Miss BMiss B Posts: 3,071
    edited January 2014

    First I would take out a support ticket to get your money back. Just go to the Help link in the menu at the top of each forum page, and select Help Center, which will take you to where you can take out the support ticket. You may have to register there with your current login and password. Explain to them that you no longer can continue your membership and why. I'm sure they would be able to do it for you, because going into your account and cancelling it yourself (if that indeed can be done), will cancel it for next year.

    I'm sure since this was just done today, the Support staff will be able to take care of this for you, though it might take a few days for them to respond to you. The Support staff here are always very busy.

    Post edited by Miss B on
  • icprncssicprncss Posts: 3,694
    edited December 1969

    If you pay through PayPal, you must go to your PayPal account, log in and got to account activity. There should be a listing for recurrent subscriptions. If there is one listed for DAZ, uncheck the box.

    Also, go to your DAZ Account page. Under Platinum Club, there will be a listing as to your payment and the date. If the auto renew box is checked, remove the check.

    If you paid for an annual membership and still have a large amount of time left, DAZ may or may not issue you a pro-rated refund. They did at one time but things have changed. If you paid quarterly, I don't honestly know if they pro-rate refunds or not. If you pay monthly, the month should run out.

  • Miss BMiss B Posts: 3,071
    edited December 1969

    The OP didn't mention which type of membership renewal it was, but since s/he did mention this just happened yesterday, I don't see why DAZ wouldn't fully refund an annual membership. I don't have any idea about the quarterly or monthly membership, though I suspect you may be right about those.

  • MeerKat5MeerKat5 Posts: 0
    edited December 1969

    Yes it was an Anual membership. I couldn't find the support ticket, but will try again, I only have short time to be online because I am the only caregiver my husband has and it is a full time job.

  • BeeMKayBeeMKay Posts: 7,019
    edited December 1969

    Suppot Ticket is under contact: https://helpdaz.zendesk.com/requests/new

  • fa75707fa75707 Posts: 0

    Hello, I downloaded this program just to try it, i worked with it for little time and have never used it again..

    I'm having a hard time with getting emails and projects to buy from DAZ all the time and it's annoying, how i can unsubscribe and stop DAZ from sending me these emails and projects?

  • Richard HaseltineRichard Haseltine Posts: 102,436

    fa75707 said:

    Hello, I downloaded this program just to try it, i worked with it for little time and have never used it again..

    I'm having a hard time with getting emails and projects to buy from DAZ all the time and it's annoying, how i can unsubscribe and stop DAZ from sending me these emails and projects?

    Have you not clicked the Unsubscribe link at bottom-left of the email? If you have, allowing a week or so for the process to complete, you may need to open a Sales Support ticket https://www.daz3d.com/help

  • fa75707fa75707 Posts: 0

    Richard Haseltine said:

    fa75707 said:

    Hello, I downloaded this program just to try it, i worked with it for little time and have never used it again..

    I'm having a hard time with getting emails and projects to buy from DAZ all the time and it's annoying, how i can unsubscribe and stop DAZ from sending me these emails and projects?

    Have you not clicked the Unsubscribe link at bottom-left of the email? If you have, allowing a week or so for the process to complete, you may need to open a Sales Support ticket https://www.daz3d.com/help

    there is no Unsubscribe bottom

  • fa75707fa75707 Posts: 0

    Richard Haseltine

    oh never mind, i was using my phone and it was so weird, yes i got it, thank you so much :)

  • Richard HaseltineRichard Haseltine Posts: 102,436

    fa75707 said:

    Richard Haseltine

    oh never mind, i was using my phone and it was so weird, yes i got it, thank you so much :)

    OK, thanks for letting us know.

  • fa75707fa75707 Posts: 0

    Richard Haseltine

    thank you for help :)

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