Issue with DIM not logging in

plarson

Can't get DIM to login and the log shows this error. Tried uninstalling and cleaning the Registry but no change. I sent in a Help request but never heard from anyone.

 

+++++++++++++++ Install Manager 1.2.0.52 starting +++++++++++++++++

OS bits: 64

Platform bits: 64

Qt Version: 4.8.7

Locale: en_US

Running on Windows 10, Build 9200, No Service Pack Installed

Physical Memory:

Total: 15.9 GB (17079582720)

Avail: 4.5 GB (4836020224)

Virtual Memory:

Total: 127.9 TB (140737488224256)

Avail: 127.9 TB (140732957913088)

Current Memory Usage: 71%

Current DateTime:

Loc: Tue Nov 26 09:49:48 2019

UTC: Tue Nov 26 14:49:48 2019

Application Data:

Location = C:/Users/whist/AppData/Roaming/DAZ 3D/InstallManager

Disk Total: 1.8 TB (1986980007936)

Disk Avail: 1.3 TB (1439143518208)

Reading dzInstall.ini

Current Account: <My Name>

Current Download Path:

Location = D:/DAZ Download Installers

Disk Total: 3.6 TB (4000784896000)

Disk Avail: 1.5 TB (1674230145024)

Current Content Install Path:

Location = D:/DAZ - Installs

Disk Total: 3.6 TB (4000784896000)

Disk Avail: 1.5 TB (1674230145024)

Current 64-bit Software Install Path:

Location = C:/Program Files

Disk Total: 1.8 TB (1986980007936)

Disk Avail: 1.3 TB (1439143518208)

Current 32-bit Software Install Path:

Location = C:/Program Files (x86)

Disk Total: 1.8 TB (1986980007936)

Disk Avail: 1.3 TB (1439143518208)

Starting CMS...

Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

Received commands: daz3dim://download/3d35b71cc3863a99c16c84f5526c61b4/product_id/43673,43679,45843,55713,45361,55591,57363,52757,50443,51601,46727,44339,52677,65341

Auto Login 0

Saving Account Settings: <My Name>

WARNING: SSL Error: 22 - The host name did not match any of the valid hosts for this certificate

WARNING: SSL Error: 22 - The host name did not match any of the valid hosts for this certificate

Network Error during authentication.

Unable to login customer during authentication.

Network Error during authentication.

Unable to login customer during authentication.

Saving Account Settings: <My Name>

--------------- Install Manager exited ------------------

EightiesIsEnough

I wonder if this problem, along with the inability to fill cart in the DAZ Shop, and the inability to display the workspace on my side, maybe all correlate to some development, such as DAZ Studio being updated?

Richard Haseltine

JonBoy2019 said:

I wonder if this problem, along with the inability to fill cart in the DAZ Shop, and the inability to display the workspace on my side, maybe all correlate to some development, such as DAZ Studio being updated?

Neither issues on the site nor issuse with DIM would have any connection with DS.