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Download Failed for the past 24 hours

iSeeThisiSeeThis Posts: 552
edited December 1969 in New Users

I've never succeeded downloading a thing in the past 24 hours. Anybody the same?

Comments

  • ChoholeChohole Posts: 33,604
    edited December 1969

    I am finding no problems, and I live in an area which has a very bad broadband connection compared to most.

    Are you using DIM or downloading manually?

  • Richard HaseltineRichard Haseltine Posts: 101,113
    edited December 1969

    Just downloaded the first half of my 2009 purchases in a block.

  • iSeeThisiSeeThis Posts: 552
    edited December 1969

    Yes, chohole, I'm using DIM. There were some problems relating to Download Failed from time to time. But the past 24 hours is a big disaster. Okay. I should report someone overthere.

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Try a manual download of something...

    If that succeeds...check your firewall/AV to see if it is blocking the DIM.

    Also check to make sure there is adequate free space in the download location.

  • iSeeThisiSeeThis Posts: 552
    edited December 1969

    Thank you mjc. I've found that it's a bug of DIM. DAZ just gave me a refund and I uninstall the product. But it still remains in the 'to-download' list. I guess that is the reason why it prevent DIM to download new items.

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  • Miss BMiss B Posts: 3,071
    edited December 1969

    Well that would certain explain the problem. I've not found something I returned remaining in my Ready to Download tab, but I suppose that can happen.

    You could open a Support Ticket about it so they can check into that issue.

    You can also, meanwhile, select the item, right-click on it, and then select Hide Package(s). That will hide it from view so you don't always see it until such time as they get that issue fixed in the next DIM update.

  • frank0314frank0314 Posts: 14,073
    edited December 1969

    It normally take a while before it gets removed. The system needs to refresh for it to go through. How long ago did you get the refund dungtrin?

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