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I said don't open a ticket while they were working - since the issue was apparently fixed for most people then it was prfectly legitimate to think your issue was unfixed (or simply unrelated,) and to open a ticket.
Where do I find the serial number for Hexagon 2.5?
(mod edit: please do not quote very long sections, especially if it doesn't all pertain to your question)
https://www.daz3d.com/downloader/customer/serialnumbers
or you can right-click on its entry in the Installed tab in Install Manager.
I just launched Daz Install Manager version 1.4.0.80 a few minutes ago and it told me the DIM Update to 1.4.0.94 was ready. I let it proceed with the update and restart of DIM. I then installed some products and it seems to be working fine on Windows 10.
I also noticed that the Install Manager manual download in the Product Library has also been updated to version 1.4.0.94 on both the Mac and Windows platforms.
Yes, and solved the gigantic thumbnail problem; back to the original size. Can't see anything else obviously different other than more selection tags (Select/Deselect Packages...)
ETA: I suppose I could read the top of the thread...
It downloaded great on my laptop, but on my desktop I am getting a swirly. My internet is working. Has the server at Daz gone down?
Thanks, not sure who kicked it, but working now.
Took some minutes of swirling too for me before it started to install, but otherwise it seems to be working fine.
Updated my DIM too just now. This update installed some new unlimited access software, that have not seen before, so this may account for your swirly, or delay.
The install footprint has not, file version aside, changed.
My security software, though on a more trusted setting for DAZ, still asked for permission to install this DIM and get full access to PC, and i watched pop-ups as to what happened. This pop-up usually happens with new software signatures. Didn't happen before with other DIM updates.
DAZ/DIM install and my security database is unchanged for a long time.
Others had delays, so I am skeptical of that information being 100%. But thanks for official statement.
I cannot download store assets, is there a server issue?
Working OK here.
Seems they solved the oversized thumbnail issue with extreme prejudice.From way too big to almost too small.
I know. Some people would complain if you hanged them with a brand new rope, the ungrateful nattering nabobs.
The size can be configured in the DIM account ini file, within a limited range. I've set mine to 256. See the first post in this thread, which is updated to describe changes in the latest DIM version.
With this new 546 pixel setting for thumbnails, finally activated this (retrieved all thumbnails through DIM). Didn't take long.
Took a bit to find ini and then to find where jpgs displayed in DIM.
Helpful addition now. Nice.
Edit a bit later: interesting 'known issue' just posted elsewhere in DAZ forums re: unsigned exe with new DS - https://www.daz3d.com/forums/discussion/595931/daz-studio-4-21-0-x-pro-general-release#latest
Maybe related, or not at all, to above. But still kudos being acknowledged in a changelog. Thanks.
Just a warning here for Mac users if you have upgraded to Ventura 13.0, you may have trouble with DIM. I have not been able to get it to work since the update and it appears some of the software lines have lost permissions. I will be taking my MacBookPro M1 into Apple's Genius Bar tomorrow to see if they can get the access. Chat & a supervisor sharing the screen could not.
This was also after I lost browswers for two days before the Genius Bar got it back yesterday.
If you can avoid it, I don't recommend updating quite yet to Ventura.
So, I try to refresh DIM (offline) after dropping in a couple of custom files. Scan the Product Archive, refresh the manifests, usual stuff, then on to the Manifest Archive, and... wait. And wait. And wait some more. Finally gave up and went to bed.
Checked the log next morning, "2022-10-27 06:50:48.258 [INFO] :: User Data Refresh: Elapsed Time 14004 sec 676 msec" That's almost 4 hours! Sure I got a lot of stuff, but that's ridiculous.
Work is ongoing to speed it up.
I sure hope so...
An update on my MBP M1. It is still at the Apple Tech Lab, still be turned back to Monterey. Their techs had no way to get the permission lines back into Files and Folders. And they didn't seem to have much experience with the M1 products. The techs were impressed with Daz3D though and how DIM is supposed to work.
Windows or Mac? Internal or external drive? File system?
If this is an external drive on a Windows system and the file system is exFat (the last 4 usb external drives I've purchased were all exFat) then this is the problem. At startup DIM updates the time stamp on virtually every .dsx file in the download directory. The cluster size (minimum file size) with exFat is 128 KB - so for each of those 1 KB .dsx files the systerm reads in 128 KB, updates the time stamps, and re-writes the 128 KB. The cluster size on an NTFS file system is 4 KB; it provides better disk utilization and faster read/write times on small files.
NOTE: reformating the drive to ntfs will delete everyting on it - make a copy first! (or plan on re-downloading everything).
These drives are formatted as exFat to be ready for use on both Windows and Mac systems; as I understand it the Mac OS does not support write access to ntfs file systems; if you're on a Mac you should reformat to a native Mac filesystem format.
Win10, library is on a 2nd internal hard drive, NTFS. External drives are for archiving the zips, and I converted then from exFAT a long time ago. Normally it takes about 15-20 minutes (from last log: Installed Packages: 25478 : 4.1 TB, User Data Refresh: Elapsed Time 1322 sec 292 msec, about 22 minutes), a tolerable wait once in a while, but this was some slow background process that was taking its sweet time scanning the content manifests. Between that scan and FileIndexer sticking its nose in every now and then, DIM was unresponsive the entire time. Maybe Windows was also defragging, doing its Security scan, and installing the latest Edge update at the same time. They all seem to take priority.
Given the number of files DIM may have to look at for a large library anything that steps in on each access is going to have a marked performance impact.
Undoubtedly. Refreshed a couple of times, took about 20 minutes each time. As I said, tolerable once in a while, but the last time took almost 6 hours, scanning the library at a blistering 40 KB/sec. Time to restart the machine. Went online this time to collect the recent acquisitions, and it took maybe 5 minutes for everything to be ready. Windows must have been choking on its own cache, or something, or else offline is very different. I know that the product validation is different online vs. offline, but would it make that much of a difference?
DIM 1.4.0.94 default filter for generation 9 figures does not work. I own and have installed the starter essentials and Victoria 9 HD, but neither show up with that filter. The default filters were updated today, but this still does not work. See attached screenshots. I mentioned this before in the forum, so when I saw a filter update today, I expected a fix. But no.
So I submitted a help request.
Delete the $ at the end of the filter text.
Oh, I see. In every generation 9 product I own, the "9" is not the last character in the product name. Thanks, Richard. Your breadth of knowledge always astounds me.
hah, that wasn't my breadth of knowledge - I am an utter bodger when it comes to Regular Expressions.
I am still getting a non-functional entry for "Moon Mining Machine" in my Product Updates. It is not an update to "Moon Mining Machine", the SKU and thumbnail (68245) are for "Military Weapons 2", which has been shelved (along with volumes 1 and 3).
If I try to download, it fails, and the log says:
2022-12-13 04:41:06.343 [WARNING] :: Download Error: Templates_83860_MoonMiningMachine.zip : Error setting up download file
2022-12-13 04:41:06.343 [WARNING] :: Network Error: : Operation canceled
No surprise, templates should not be available with DIM, but it is the proper filesize.