Lana for Genesis 8 Female

My problem with this is simple; when i apply the full morph of Lana to a Genesis 8 Female- she does not come out like she should. The simple expectation for buying content here is this; I buy a figure and load the morph or character, I expect that the facial structure of which I was convinced to buy the model on, comes through 95% of the way. I did submit a ticket to resolve this as I wanted to talk to the vendor, but its been 5 days without help.

https://www.daz3d.com/lana-for-genesis-8-females

the gray image is a screen shot. her face is shorter and lips a little weird. Tried messing with the facial length, but again, I shouldn't have to make a dozen small tweaks to get the shape that I bought and was sold on. The color image is from the product page- i'm uploading it to show the reference, nothing more. I don't own it. Notice the proportions of the head length, nose and cheek between the two.

To Belladzines; is there something I'm missing here? There are no hidden morphs or any 'current' morphs applied other than Lana's. And no Non-zero morphs either.

Thanks to all that can shed some light on this. Also- 4/5 days without a decent response in tickets shows lack luster customer service.

Lana - no hidden morphs.jpg
760 x 832 - 75K
lana from product page.jpg
1000 x 1300 - 617K

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