where is my Decimator serial number

edited December 1969 in Daz Studio Discussion

the decimator plugin seems to require a serial number ...
but i don't have one in my serial number list.
it is in my products list , it came with DS4 Advanced Pro studio bundle back before it was offered up for free.
never noticed because i didn't realize what it even was , like most of all that stuff that was included
back when that bundle was very expensive.
DSIM downloaded and installed it ... but did not activate it.

so my question is where is this serial number found ...
and i also thought that DSIM took care of all that registering and activating stuff ..
but DS 4.62 wants serials for Animate2 and Decimator .
the Animate2 serial is in my list of serials ... Decimator is not.

is this a customer service thing , or is there something i'm missing

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,279
    edited December 1969

    Decimator is not free, it's included in the downloads for those of us who paid for out copies of DS 4 Pro. If you want it I'm afraid you will have to purchase it to get a serial number.

  • edited April 2014

    Decimator is not free, it's included in the downloads for those of us who paid for out copies of DS 4 Pro. If you want it I'm afraid you will have to purchase it to get a serial number.

    hi Richard , and thanx for responding so quickly ..

    but as i said in my post .... i did pay for it ... way back in September 2011...
    at that time it was DS 4.5.1 Pro package , and it wasn't free ...
    that is my point , i bought it back when it was over $400 , i got a reduced price because of Platinum club....
    but i still paid $240 for it .
    i understand that it is free now .... and i don't begrudge anyone for getting it free.....
    i'm just saying that i am one of the ones who paid for it back when that package first came out....

    so why isn't the Decimator serial number in my list ?

    DS4_Pro_Advanced_order.png
    847 x 500 - 83K
    Post edited by downhillpony_b0c397dc36 on
  • Richard HaseltineRichard Haseltine Posts: 102,279
    edited April 2014

    Sorry, I missed that. Check you serial numbers - you may have a code for the free DS 4 Pro (starts SDZFPRO-040) as well as for the paid version (starts SDZSPRO-040).

    Post edited by Richard Haseltine on
  • edited April 2014

    actually , i have 4 different serials
    one for the original DSPro 4.5.1 ( SDZSPRO-040 )
    and 3 for the more recent versions of DSPro 4.6.2

    the most recent one being the ( SDZFPRO-040 )...
    which i was using because it was the newest one in my serial # list
    the other 2 are the ( SDZSPRO-040 )

    i did not realize the distinction between the "F" for the free version , and the "S" for the paid version
    now that you have made me aware of this , i will go try an "S" serial #

    what did they stick a free version serial # in my account for anyway , when i already have the paid version ?
    just to confuse me i guess ..LOL.

    anyways , off to give it a shot...

    Post edited by downhillpony_b0c397dc36 on
  • edited April 2014

    well Richard , that was indeed the solution .... the "F" or the "S" serial # makes all the difference.
    can't thank you enough ...

    cheers

    Post edited by downhillpony_b0c397dc36 on
  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    1pauper1 said:

    what did they stick a free version serial # in my account for anyway , when i already have the paid version ?
    just to confuse me i guess ..LOL.

    Every time you add Studio to your cart and checkout the store generates a serial code for you. You have multiple serial codes because you have probably "purchased" studio several times. The first when you actually paid for it, and then from your post it appears you "purchased" it twice after that when it was free.

    Thus the multiple serial codes.

  • edited April 2014

    yeah , my bad jared .... again ....
    had the stuff for so long without using it , i was just intending to update to the newer versions...
    i didn't realize that everything is an uninstall - re-install process .. just figured free updates....same serial #
    that is how most softwares operate ..you use the same serial for most decimal updates ,
    you shouldn't need a new serial # until at least a half point or full point version update

    anyway , you kind folks have shown me the light ... now i know what to look out for .
    as they say .. fool me once ... well , 3 times for me actually HA !

    rock steady

    Post edited by downhillpony_b0c397dc36 on
  • SzarkSzark Posts: 10,634
    edited December 1969

    But that is what happens the first version you get paid or free gets updated using the same serial number so I am not sure how to came to those conclusions. I have only had one copy of DS4 which got me updates all way to DS4.6 ,120 the latest version.

  • edited April 2014

    Szark said:
    But that is what happens the first version you get paid or free gets updated using the same serial number so I am not sure how to came to those conclusions. I have only had one copy of DS4 which got me updates all way to DS4.6 ,120 the latest version.

    say what ? ...
    i came to that conclusion because my original DS4 PRO serial number does not work with Decimator
    did you even read the thread ? i even posted my Completed Order for DS4 Pro

    i can't say why it don't work .. i don't know. why , it just doesn't...end of story...
    and the fact your original serial # does work ,, just emphasizes my point ... mine should also work.

    as a matter of fact , mine actually does authorize 63 of the 64 plugins in the bundle.
    that is why i suspected the fault was with the plugin , as common sense would indicate....

    you are calling me out for coming to the same conclusion that you , yourself did..
    my original serial # should work , so i suspected the plugin....
    once Richard pointed out that problem probably was indeed the serial #... (that we both obviously agree should work)

    case solved : conclusion - (same as yours).... my original DS4 Pro serial # should work ,,,, but it does not...
    so your guess is as good as mine.

    peace - out.

    Post edited by downhillpony_b0c397dc36 on
  • SzarkSzark Posts: 10,634
    edited December 1969

    gees sorry for trying to help... I will know better next time.

  • edited December 1969

    Szark said:
    gees sorry for trying to help... I will know better next time.

    hey Pete ,
    if you were trying to help . then i apologize for my unfriendly rebuttal and extend a cordial thank you ....
    but i can't interpret your intent , i can only go by the actual words you wrote.

    had you said that you don't understand why my original serial # doesn't work , that it should work ...
    because yours does.... i would have taken it the right way.....
    but read what you wrote.... you actually accused me of coming to an erroneous conclusion ....
    which i did not.... my original # simply does not work .. which is the correct conclusion

    i thought you were being sarcastic , i guess i just mis-interpreted what you said.

    so here's an olive branch...
    with hopes that you will still help , if and when you can ...
    if not .. i undrestand

    bob

  • SzarkSzark Posts: 10,634
    edited April 2014

    Yes it could have been written differently and I do apologise for that. But I am blunt and grumpy most of the time anyway. :)

    What I was trying to ask is how come you have a number of serial numbers whilst referring to your post quoted below

    1pauper1 said:
    yeah , my bad jared .... again ....
    had the stuff for so long without using it , i was just intending to update to the newer versions...
    i didn't realize that everything is an uninstall - re-install process .. just figured free updates....same serial #
    that is how most softwares operate ..you use the same serial for most decimal updates ,
    you shouldn't need a new serial # until at least a half point or full point version update

    I just couldn't see were you went wrong.

    I am always willing to help and even when misunderstanding arise...well with some exceptions :)

    That is the problem though is knowing which serial number belongs to the version you paid for. As there are no dates on the serial number page of our accounts.

    I wonder is the sales dept can track which serial number is connected to your paid version. But to be honest I just don't know how this can be fixed.

    Post edited by Szark on
  • edited April 2014

    i wish i knew ..... check out this part of my serial # list ..
    i only bought DS4 PRO once.... way back in 2011.... but i have 4 different #'s for it.
    one is a free one , ( i don't recall why i even downloaded that... i obviously don't need it )
    one is the original and there are 2 other legal serial #'s ...
    4 #'s all for the same DS4 Pro bundle

    DAZ Studio 4.5.1.56 SDZSTND-040-01xxxxx-XXX-001-xxxxxxx - original ... everything works except Decimator
    DAZ Studio 4.6 Pro SDZSPRO-040-00xxxxx-XXX-001-xxxxxxx - everything works
    DAZ Studio 4.6 Pro SDZSPRO-040-02xxxxx-XXX-001-xxxxxxx - everything works.
    DAZ Studio 4.6 Pro SDZFPRO-040-03xxxxx-XXX-001-xxxxxxx free ... everything works except Decimator

    i certainly didn't buy it 3 times ...except for the original they all look the same to me , and i didn't know that the "F" meant free ....
    when the original didn't work ... i just tried the most recent one .. not knowing that is the free version.

    because neither the original # nor the most recent # worked i started thinking it was the Plugin's fault.
    but that's why i was so confused .. i woulda thought my original should work on any of them ...
    considering that they are all the same bundle.

    anyways it's all good now ... and for some strange reason i actually have 2 that do work , so alls well that ends well.

    of course , there is also the remote possibility that i somehow messed up and actually bought it 3 times..... HA !
    ya never can tell with us senile old farts !!!

    Post edited by Chohole on
  • ChoholeChohole Posts: 33,604
    edited April 2014

    I edited the serial numbers, you shouldn't show more than the first few characters.

    BTW I have 3 different DS 4.6 serial numbers showing in my account dashboard, two are for STND (or standard) and only one for Pro, and that is one with the F in the serial, meaning free, and I don't use DS :coolsmirk: The only ones that should work for Decimator are the two you say work, which are the paid for version numbers for 4.5Pro, the ones with SPRO.

    Post edited by Chohole on
  • SzarkSzark Posts: 10,634
    edited December 1969

    from one senile old fart to another I know what you mean but glad to see you got it fixed. Now copy that SN on to a Word doc and save it somewhere safe. I have a doc with all my Serial numbers on it, From DS, Bryce, Carrara, Vue, Poser, Photoshop etc etc

  • edited April 2014

    chohole said:
    I edited the serial numbers, you shouldn't show more than the first few characters.

    BTW I have 3 different DS 4.6 serial numbers showing in my account dashboard, two are for STND (or standard) and only one for Pro, and that is one with the F in the serial, meaning free. The only ones that should work for Decimator are the two you say work, which are the paid for version numbers for 4.5Pro, the ones with SPRO.

    sorry .. i thought just hiding the last 7 digits would suffice... my bad

    actually the DS 4.5.1.56 is also the " PRO " version that's the original one i paid for.
    i don't know why the list doesn't say "DAZ Studio 4.5.1.56 Pro" it should ...
    way back then there were 3 versions of this product .. "Standard" (free) ... "Advanced" ($229) ..and "Pro"($429)
    look at my post above of that original purchase in Sept 2011 and you will see that it is indeed the " DS4 Pro" edition.
    notice the $429 price tag next to it...


    UPDATE

    ok , i think i have it sorted out
    i just looked up my original DS4 Pro product description , and it is listed as " inactive"
    i'm starting to think that when they dropped the "Advanced" edition option ...and moved on to DS 4.6
    they must have changed the serial naming system ..
    and they replaced my original # with new serial # to conform with the new serial naming system...
    so the first serial # must be for the standard edition

    but i still have 2 working Pro serial numbers . .. i hope i wasn't dumb enough to buy it 2 times ...
    i can't explain it , but, as they say .. it is what it is.

    Post edited by downhillpony_b0c397dc36 on
  • ChoholeChohole Posts: 33,604
    edited April 2014

    Maybe they were just feeling generous when they changed to serial number lists and tidied them up. :coolsmile: because, like you, I only rember adding the original free DS, and then added the Pro version when that became free, but I have an extra serial number as well.

    Post edited by Chohole on
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