Daz studio Smart Content not working since update
Linton
Posts: 542
Hi,
Just updated the Install Manager updates, and applied Mimic and Measure Metrics serial codes. Restarted as requested by Daz, and upon reopening, all my Smart Content tab items are missing. Rebooting, restarting, and clicking tabs is not working, and all my Content Library Tabs/Menus are whited out.
I cannot use any of my items, at all, since this update.
How to fix it please (in simple language, not computer speak)?
(And please, don't patronize me if it is a simple fix, I am not a computer programmer and am unfamiliar with errors like this).
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Comments
Read this thread, it will explain more.
http://www.daz3d.com/forums/discussion/41482/
I am sorry but this explains nothing to me, other than the fact this has been added (PostgreSQL CMS (64bit)
- PostgreSQL CMS from Valentina CMS conversion)
It does not tell me how to Import my old files, smart content or anything like that in order to fix my issue of NOTHING working.
I had a tiny green button appear for the first time after this update, which I clicked, and nothing else has happened, no importation of Valentina files, nothing.
The one day off I have to work on stuff and now it is not working.
Have you read through the thread? There are other people who had this problem and the answers are in there to help.
I've had the same problem and wrote to customer support. Here's the reply, which solved my problem just partially:
What did do the trick was, after following the instructions above, to delete the following subfolder:
C:\Users\myusername\AppData\Roaming\DAZ 3D\cms
But now, I have no CMS (at least, not the program as it was before), as that is not being reinstalled by DS-reinstallation.
Everything still works, though.
The most important thing is that, before you do anything, back up your user data, as otherwise any categories you will have created, and any sortings you made, are all gone.
Yes, I have read it, and yet the issue I am having has no solution that I can see.
I have no visible way to import or export the old files/data, to be see them in my Smart Content tab, nor can I use the Content Library tab to open anything. As stated, all my menus are whited out, nothing inside them is clickable, and now when I try to use DIM to download the PostSQL thing, it says it is installing, installs, then says it repeatedly.
I am too pissed off with this to even look at it again for awhile. I'll come back in at a later point and try again.
Thanks for your posts Wilmap, but at this point I am beyond even bothering. I went from being able to use it and render what I needed, to updating and then I cannot even revert back to the old. It's been a total waste of my time over the last few hours and not fun at all.
What did do the trick was, after following the instructions above, to delete the following subfolder:
C:\Users\myusername\AppData\Roaming\DAZ 3D\cms
But now, I have no CMS (at least, not the program as it was before), as that is not being reinstalled by DS-reinstallation.
Everything still works, though.
The most important thing is that, before you do anything, back up your user data, as otherwise any categories you will have created, and any sortings you made, are all gone.
I'll try that later. I do not wish to lose anything. Frankly, updates and upgrades shouldn't force you to lose what you have previously done. Why cannot this be understood by programmers during updates?
I can understand about being annoyed by this - I was ready to throw things at the wall.
There's two Postgres, one 32 bit and one 64 bit. Only one can be installed. I went through a couple of loops there myself.
You will not lose your data, if you backed up before installing. And that is the whole crux in this.
Updates can't always be simple - I understand that, coming from a IT background.
Unfortunately, this update wasn't just compolicated, it held absolutely NO information about what to do, in which order to install things, and such. Not even the "release announcement" post in the forum had anything useful in it, until way later when the shit had already hit the fan. Which, I may say, is making me rather angry.
Considering there was no information regarding what the outcome of this update would be, backing up before installation was not done.
Edit: I have removed the PostgresSQL and have since had all my stuff return. Will not be installing this update again automatically. It seems a lot of people have been having issues and the fix is a complex nightmare.
The potential for lost customers seems quite high, the frustration level at the lack of development and implementation for new users, let alone people without a high degree of computer understanding is a little sad. This update had little to no notification, seems to plagued with installation problems, and the CS responses seemed vague at best after reading through an enormous amount of threads created all with similar problems.
I will continue to use Daz in its current form, hoping that a patch or fix with resolve installation issues.
Until that happens I will not be purchasing anything new from daz3d, nor connecting to the DIM. Having spent close to $3000 AUS on items that vanished with an update is nerve-wracking and frustrating at best.
Thank you to those who offered help and support. Your guidance was greatly appreciated.
I recommend that you put in a ticket with DAZ, and make them know that they are loosing a well paying customer.
Unfortunately, voicing your feelings here will just reach fellow DS users (and admins who are also no DAZ employees), not those who need to know.
Did you try reimporting Metadata as suggested in the thread?
I had to do that as I had no Smart Content, and it worked fine.
The problem is that not everyone /myself included) regularly backs up the data.
And when you run into an installation where you have a risk of needing that back-up, it would be nice to be warned in advance, like "before installing this, make a back-up".
As it is, I had to use an outdated back up, and will have to spend the next couple of days, or longer, to sift through my products to repopulate my categories. This is rather annoying, to say the least.
First of all I would like to say a big thank you to you guys (above previous) for all the help. I have finally got back my content, products etc.
I have not lost anything. So now I am happy!
I also am not an IT specialist so explanations which I can easily follow in "plain speak" are appreciated . Some of the help given, although appreciated was hard to understand, ( although through patience and sheer perseverance I go there in the end).
In agreement with previous posts, an explanation before being given these updates would have been VERY helpful and saved a lot of time and grief.
Guys, a big thank you to you all, I could not have fixed this by myself!
It isn't that installing PostgreSQL wipers anything, but that DS (and DIM) stop using the Valentina system if PostgreSQL is present. That's why the migration tool is provided, to bring your existing database across from Valentina (as long as it isn't too badly corrupted, a recurring problem which prompted the move to PostgreSQL). You can also reimport metadata, if you use only the default arrangements or if you have exported user data since your last modifications of the database.
TIP: If you Category, I do, you need to use Export User data Often. I lost much work by not doing so in the past. I even copy the File to a second folder just on the chance my next category work damages the DB, it can happen and has. No Database is 100% fool proof. Errors will happen when in use. Keeping backups is just a smart thing to do.
If any of my buttons would have worked I would have tried that.
My issue has since come to a resolution, by removing the Postupdate and uninstalling it fixed the issue. I won't be using it until absolutely necessary, and am now in the process of backing everything up.
Knowing where to re-import from would help (I did see a green button on the left above Tips, the first time after downloading the update, clicking it did nothing however).
Again, this would have been useful if that was my situation, but, it was not the issue. The issue was that none of my buttons worked, all locations and titles were in pure white, and pressing anything resulted in no outcome at all.
After a few weeks, I'll try to upgrade it again, maybe by then all the bugs with it will be sorted, until then I'll stick with Valentina, slow or not at least all my products are usable that way.
Will make sure to do this before any future updates. I do back up my entire computer regularly, including all Daz files, but will back up just Daz in future before updating.