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why is there an exclamation point when i install something

lasagnamanlasagnaman Posts: 1,001
in The Commons

this keeps happening to me  look 

Untitled.jpg
1920 x 1080 - 462K

Comments

  • LeanaLeana Posts: 11,845

    That means that the files listed were not installed in the place where DS expects them.

    How did you install those files?

  • lasagnamanlasagnaman Posts: 1,001

    i used daz connect to install them 

  • Richard HaseltineRichard Haseltine Posts: 102,879

    That probably means that the isntalaltion failed to decrupt the files - the framed exclamation mark just means DS can't read the PNG fille or it's missing, if the actual content file was missing there would also be an exclamation mark at lower-left. Try uninstalling, then Connect>Work offline, find the product in the Products list in Smart Content, right-click on it and select Delete. Go back on line, and when the metadata has refreshed try reinstalling. If it still won't work then please open a support ticket.

  • lasagnamanlasagnaman Posts: 1,001

    how do i do it offline

  • Richard HaseltineRichard Haseltine Posts: 102,879

    Connect>Work Offline, so that you can delete the preoduct (which just removes its description, forcing DS to refresh when you use Connect>Connect).

  • lasagnamanlasagnaman Posts: 1,001

    ok ty so much ill try that

  • lasagnamanlasagnaman Posts: 1,001

    hi nope still not working i think that figure is corrupted 

  • Richard HaseltineRichard Haseltine Posts: 102,879

    For now you could instal through Install manager (uninstall the Connect version first), and please report the issue to support.

  • lasagnamanlasagnaman Posts: 1,001

    i will thanks 

  • plasma_ringplasma_ring Posts: 1,025
    edited June 2020

    This is also happening to me with some figures which previously worked fine after I installed them through Daz Connect (I had to reinstall everything to a different drive). My second try uninstalling and reinstalling seemed to work for one figure. 

    Post edited by plasma_ring on
  • AHArtAHArt Posts: 202

    It is missing the PNG files OR the PNG files are there but the name is not matching the actual .DUF file

     

  • lasagnamanlasagnaman Posts: 1,001

    the png files are there 

  • lasagnamanlasagnaman Posts: 1,001

    i tried the install manager same thing  no dice 

  • lasagnamanlasagnaman Posts: 1,001

    how can i fix this

  • NovicaNovica Posts: 23,905

    I don't think it's just them. I opened my studio and had a ton of !  for my products that were fine the previous use. I use DIM too, never use Connect. I shut the studio down a few times and it fixed most of it.

  • lasagnamanlasagnaman Posts: 1,001

    hi i know its terrible i wish i can figure this out 

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