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Product updates not working

MarshianMarshian Posts: 1,465
in Daz Studio Discussion

Hi. I've searched the recent threads about this and can't find an answer. I have been noticing about 10 product updates per day in Smart Content pane. DS Ver. 4.12.1.118 

1. What's being done to these products to update them? 

2. Many of these updates now show the white triangle icon and won't load. the log says "Syntax error - expected '{' or '['"

I've updated metadata through Smart Content and ReInstalled metadata through Content DB Maint. still didn't fix.

Thanks ahead for any leads, I'm a PA would like to get back to using these products in my promos. 

 

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,285

    2. sounds as if the files are not decrypting, so DS can't read them to display the thumbnail or load the content. If an uninstall and reinstall doesn't help you need to open a support ticket. I've not seen a major flood of updates, and of those I have had the ones I just checked seemed healthy, so I don't know what is happening.

  • MarshianMarshian Posts: 1,465

    Thank you, Richard. Will do 

    Richard Haseltine said:

     

    2. sounds as if the files are not decrypting, so DS can't read them to display the thumbnail or load the content. If an uninstall and reinstall doesn't help you need to open a support ticket. I've not seen a major flood of updates, and of those I have had the ones I just checked seemed healthy, so I don't know what is happening.

     

  • SyliniumSylinium Posts: 1
    edited August 2020

    I too have had this issue with some purchased content, for me it was "Restricted Zone" content. I found a solution that worked for me. I generally use the DIM to install my content and so far only the above reference content had an issue. I also tried installing via DazStudio and still received the above error. 

    To fix, I did the following:

    1. Made sure the content was completely uninstalled
    2. Closed DazStudio
    3. Installed the content from DazCentral
    4. Clicked "open" from DazCentral after installation was finished
    5. DazStudio loaded but did not load the content
    6. Located/Loaded the content....all fine. 

    Don't know if this will work for you but solved my issue which appears to be the same based on your post.

    Hope it helps.

     

     

     

    Post edited by Sylinium on
  • LindseyLindsey Posts: 2,001

    I've had many Daz Connect updates recently that failed to update.  The last few weeks where has been many updates on older products and I have spot checked for update information on the Product's Wiki docs,  none found.  In most cases there are no visual changes to the updated contents and in many instances the dreaded non functioning-no image icons.  There have been so many failed Daz Connect updates recently, I've just resorted to just fixing the failed updates by copying the DIM installer contents in the "cloud" folder where the product's DAZ Connect files reside.  I'm not about to switch to DIM to install products because don't want physical files touching my Daz Studio Formats library.  I prefer to populate the Daz Studio Formats library with shortcuts dragged from the Smart Content tab so I can move/reorganize that library with the Windows file system without breaking metadata.

    I haven't been keeping track of the specific products.  There were 64 yesterday and seems like half were borked.  Starting tonight, I'm going to keep track of failed updates just for the heck of it. Tonight I had 8 updates:

    Date Time DC Updates Failed SKU Name
    8/11/2020 9:00 pm PDT 8 4 16063 Vignettes for Poolside
            7489 Kay's Lair
            7451 DM Wishing Well
            8606 Brianas Temple
  • barbultbarbult Posts: 24,736
    I DID give up on Daz Connect and started using DIM again for the reason of corrupted product installations and other problems. Daz Connect updates were breaking previously working products over and over. Newly purchased products were often corrupt and unusable. Customer Service would take a week to even respond with " added to the bug tracker" or to tell me to install again or install with DIM. DIM is reliable. I won't go back to Daz Connect.
  • MarshianMarshian Posts: 1,465

    Thanks for the help here. I'm looking into all of these ideas. The product updates continue to come in, now about 15 per day, and even more are broken.

     

  • JoelLovellJoelLovell Posts: 115

    Same here. Content won't update even after uninstall and reinstall, and I'm using DIM.

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