DIM - nothing to download

TaozTaoz Posts: 9,979

When I start DIM it logs on but finishes very quickly (usually takes several minutes), and the Ready to Download tab shows 0 items (usually several thousand).  Same on two different PCs.  Offline box is not checked.  Anyone else having this problem?

Comments

  • TaozTaoz Posts: 9,979
    edited August 2020

    Checked the log, shows this error:

    Json Parser (1,1): Syntax error - expected '{' or '['
    Unable to parse purchased products
    Invalid JSON formatting while processing purchased items.

    Post edited by Taoz on
  • DAZ_RawbDAZ_Rawb Posts: 817

    Looking into it.

  • TaozTaoz Posts: 9,979
    DAZ_Rawb said:

    Looking into it.

    Thanks!

  • 3Diva3Diva Posts: 11,748
    edited August 2020

    Very weird. Did Daz Studio crash when DIM was open? I've had that happen (DS crashing when DIM was open) a few times and it usually causes strangeness with both DIM and Daz Studio. I usually have to re-setup a user login with DIM and reestablish all my file directories within DIM as it sets them all back to the default (and it usually wipes out my favorites and bookmarks within Daz Studio).

    I've never had it show 0 Ready to Download before though. :( 
    I'm sorry, I wish I could be of more help.

    Post edited by 3Diva on
  • DAZ_RawbDAZ_Rawb Posts: 817

    Should be fixed.

  • TaozTaoz Posts: 9,979
    3Diva said:

    Very weird. Did Daz Studio crash when DIM was open? I've had that happen (DS crashing when DIM was open) a few times and it usually causes strangeness with both DIM and Daz Studio. I usually have to re-setup a user login with DIM and reestablish all my file directories within DIM as it sets them all back to the default (and it usually wipes out my favorites and bookmarks within Daz Studio).

    I've never had it show 0 Ready to Download before though. :( 
    I'm sorry, I wish I could be of more help.

    Had to kill DS a couple of times yesterday because of the Ultra Scenery Iray preview problem, DIM may have been open then.  But I haven't had any DS crashes on the other PC for as long as I can remember and I get the error there too.  And paths and everything look fine in DIM.

    But thanks anyway...

  • TaozTaoz Posts: 9,979
    DAZ_Rawb said:

    Should be fixed.

    Thanks, when I tried again now it said there was a DIM update and I updated but the version number is the same - 1.4.0.67.  It seems to work allright now though.

  • NovicaNovica Posts: 23,905
    edited August 2020

    LOL Taoz posted over in my Art Studio thread that he'd encountered the same problem I was having (I posted about it at the exact same time LOL!)  then that DIM update popped up and then all was good. So it was definitely something funky associated with DIM having an update (which wasn't showing as a popup the first two or three times I exited and came back in. I've never had an update zero out my Ready To Install before. Glad the update made things go to normal for both me and Taoz though. 

    Post edited by Novica on
  • ChoholeChohole Posts: 33,604
    Novica said:

    LOL Taoz posted over in my Art Studio thread that he'd encountered the same problem I was having (I posted about it at the exact same time LOL!)  then that DIM update popped up and then all was good. So it was definitely something funky associated with DIM having an update (which wasn't showing as a popup the first two or three times I exited and came back in. I've never had an update zero out my Ready To Install before. Glad the update made things go to normal for both me and Taoz though. 

    actually No. Pure coincidence with something unrelated that happened with the entire website.

  • dustinmeyer1234dustinmeyer1234 Posts: 133
    edited December 2020

    I am having this issues as well now when using the DIM and looking at the log I get this 2020-12-04 13:51:30.408 Install Queue Finished: 27 min 26.6 sec 2020-12-04 15:00:51.779 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:00:51.779 Unable to parse purchased products 2020-12-04 15:01:00.501 Installed Packages: 788 : 47.8 GB 2020-12-04 15:01:00.504 User Data Refresh: Elapsed Time 8 sec 717 msec 2020-12-04 15:01:02.782 Network Error during authentication. 2020-12-04 15:01:02.782 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:01:02.782 Unable to parse purchased products 2020-12-04 15:01:02.782 Invalid JSON formatting while processing purchased items. 2020-12-04 15:02:32.917 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:02:32.917 Unable to parse purchased products 2020-12-04 15:02:35.520 Installed Packages: 788 : 47.8 GB 2020-12-04 15:02:35.521 User Data Refresh: Elapsed Time 2 sec 604 msec 2020-12-04 15:02:36.404 Network Error during authentication. 2020-12-04 15:02:36.404 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:02:36.404 Unable to parse purchased products 2020-12-04 15:02:36.404 Invalid JSON formatting while processing purchased items. 2020-12-04 15:02:44.235 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:02:44.235 Unable to parse purchased products 2020-12-04 15:02:46.583 Installed Packages: 788 : 47.8 GB 2020-12-04 15:02:46.585 User Data Refresh: Elapsed Time 2 sec 350 msec 2020-12-04 15:02:47.548 Network Error during authentication. 2020-12-04 15:02:47.548 Json Parser (1,1): Syntax error - expected '{' or '[' 2020-12-04 15:02:47.548 Unable to parse purchased products 2020-12-04 15:02:47.548 Invalid JSON formatting while processing purchased items.  

    Post edited by dustinmeyer1234 on
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