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How to improve the store ?

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  • xyer0xyer0 Posts: 6,059
    Richard Haseltine said:
    xyer0 said:
    Sevrin said:
    SolitarySandpiper said:
    outrider42 said:

    The store software is supposed to be getting overhauled soon®, so hopefully we will see some improvements after that.

    Thank Goodness!... Any update on when?

    The overhaul has already started.  No ETA on any improvements that would make it even as good as it was before the overhaul started.

    What do you mean? Official Daz people have declared victory on the Store Issues and sales issues pages.

    No, they haven't.

    "I don't attest to knowing everything that's going on currently, but I believe the big issues are now sorted." https://www.daz3d.com/forums/discussion/447446/store-issues-known-problems-please-read/p64

    "On a more positive note, unlike the doom and gloom that gets echoed through the forums the new store is actually performing quite well, sales are up and sales support tickets are down. For the first time in nearly a decade the store went through the entirety of black friday without any downtime." https://www.daz3d.com/forums/discussion/447446/store-issues-known-problems-please-read/p65

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Please stay on topic.

    What features could be added or improved ?

    Post edited by Noah LGP on
  • Richard HaseltineRichard Haseltine Posts: 102,792
    xyer0 said:
    Richard Haseltine said:
    xyer0 said:
    Sevrin said:
    SolitarySandpiper said:
    outrider42 said:

    The store software is supposed to be getting overhauled soon®, so hopefully we will see some improvements after that.

    Thank Goodness!... Any update on when?

    The overhaul has already started.  No ETA on any improvements that would make it even as good as it was before the overhaul started.

    What do you mean? Official Daz people have declared victory on the Store Issues and sales issues pages.

    No, they haven't.

    "I don't attest to knowing everything that's going on currently, but I believe the big issues are now sorted." https://www.daz3d.com/forums/discussion/447446/store-issues-known-problems-please-read/p64

    "On a more positive note, unlike the doom and gloom that gets echoed through the forums the new store is actually performing quite well, sales are up and sales support tickets are down. For the first time in nearly a decade the store went through the entirety of black friday without any downtime." https://www.daz3d.com/forums/discussion/447446/store-issues-known-problems-please-read/p65

    The second certainly isn't claiming victory, and even the first isn't denying that there are still issues (which may well be big for thsoe affected but are not affecting a great swathe of users).

    Please avoid hyperbole, it helps no one.

  • mr clammr clam Posts: 707

    If support tickets are down, why is support taking so long? 

  • Richard HaseltineRichard Haseltine Posts: 102,792
    mr clam said:

    If support tickets are down, why is support taking so long? 

    Backlog? I assume Daz Rawb meant new tickets, not the total number. Also, the US has just had a two day holiday.

  • NylonGirlNylonGirl Posts: 1,938

    Well on the forum pages, if you scroll down, then the top menu with the DAZ logo and link to the shop will scroll away. But the menu bar with the forum links stays there. It would be nice if they both stayed there so I didn't have to return to the top of the page to click on the Shop link.

  • MimicMollyMimicMolly Posts: 2,211

    What I'd like to see improved is:

    • Searching the Product Library (and to an extent, DIM too), and being able to search products by PA's name. Products get removed from the store and PA's leave, but what you've bought is in your Product Library for as long as the store is running. (I don't use DAZ Central or DAZ Connect, but I don't think these can do this either.)
    • Separating the "Compatible Software" category. It's become so cluttered that it's become difficult for me to read. I'd prefer it was split into in-app software like dForce, apps where it can be accessed natively like DS or Poser, and for the bridges to be their own category. 
    • Mentioning the download file size in the Product Description. Often times, the download size is often huge because of unoptimized textures. (Specifically, items that have multiple hi-res .TIFF or .PNG maps per material zone. Too many maps load at once and it slows things down.) Sure I can look at the number of textures listed but that isn't necessarily a good indicator of how big the product is.
  • LucielLuciel Posts: 475
    edited November 2020

    Fixing the filter order for figures would be good. I'm pretty sure it used to have more relevent figures (genesis 3/8 m/f) near the top, but since the new store the order is different. As it is, Gensis 8 female appears 7th, Genesis 3 male appears 6th, and Genesis 8 male/3 female don't appear on the default list at all (but things like D3 and Millenium Children do). Also. The "N/A" figure seems to have been unapplied to basically everything, which makes finding enviroments harder.

     

    A second vote too for category filtering. It's really annoying scrolling through 17000 texure packs for hair. If possible greater use of tags too. Use of Smart Content style categories, like "dress" or "footwear" would be a bonus, and they should in theory kind of have that information from the metadata (it would also maybe help fix metadata issues early).

     

    Also search within results. So you can open a sales category and look for something specific. Which would be easier then adding it to wishlist, or scrolling to the bottom and Ctrl F-ing ( surprise ).  

    Post edited by Luciel on
  • Sven DullahSven Dullah Posts: 7,621
    edited December 2020

    A way to exclude pose sets (or anything else for that matter) would be much appreciated. I never buy readymade poses and hate to wade through pages and pages of pose sets trying to find a hair or outfit. Frankly I made an attempt to find something useful among the loyalty stuff but gave up, can't be bothered.

    Oh btw, getting back the ability to close those banners would be cool too, find them very distracting...
    Post edited by Sven Dullah on
  • JRC1334JRC1334 Posts: 71

    Maybe a good start would be being able to process orders.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,599

    Achange to the filter options would be great. E.g. instead of filtereing by figure I want to see, filtering out what I do NOT want to see.

    Example: If I am filtering for genesis 8 male / female, I will also loose anything that is purely props or environment. Instead, I would like to see anything that is NOT genesis 1, 2, 3, V4, etc. 

  • Noah LGPNoah LGP Posts: 2,617
    edited December 2020

    Like Renderosity, move all the wishlist items to the cart instead of adding them one by one.

    Post edited by Noah LGP on
  • Sven DullahSven Dullah Posts: 7,621

    Yeah one can dream on but the fact is nothing will ever change for the better;)

  • AscaniaAscania Posts: 1,855

    Sven Dullah said:

    A way to exclude pose sets (or anything else for that matter) would be much appreciated. I never buy readymade poses and hate to wade through pages and pages of pose sets trying to find a hair or outfit. Frankly I made an attempt to find something useful among the loyalty stuff but gave up, can't be bothered.

    Oh btw, getting back the ability to close those banners would be cool too, find them very distracting...
    In that same vein, exclusively showing the addons available for a particular product
  • butterflyfishbutterflyfish Posts: 1,273

    MimicMolly said:

    • Separating the "Compatible Software" category. It's become so cluttered that it's become difficult for me to read. I'd prefer it was split into in-app software like dForce, apps where it can be accessed natively like DS or Poser, and for the bridges to be their own category. 

    Yes, please. It looks lilke a hot mess right now. 

  • kyoto kidkyoto kid Posts: 41,253
    edited December 2020

    ...leave enough "whitespace" in the side margins on the store phone app so it is easier to scroll down and up. Sometimes there is almost no room between the product thumbnail and the edge of the screen which can cause one to inadvertently open that product page by mistake.

    Being stuck having to use the phone because my system is down has been an exasperating experience to say the least. Often times I would find I accidentally opened a product description, have to back out, and wait for the store page I was on to refresh. In the case of the current sale, a page refresh could take some time, after which I would sometimes find I needed to scroll back to where I was at.

    This wastes a lot of time and makes the task of shopping more of a frustrating chore than a pleasant experience.

    Post edited by kyoto kid on
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