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Website and paypal check out issues

Nester751Nester751 Posts: 387
in The Commons

Over the last two weeks I've noticed various website problems happening. Most recently this week when trying to check out using paypal. I've submitted two tickets this week, one for another problem last week. Hopefully both problems this week will resolve today. Is there another post that is discussing the current problem and possibly a timeline of when it might be fixed? I used to shop here almost daily but the last four weeks have had me greatly reduce my number of purchases due to the problems and not getting check out to complete.  I'm using the most current version of firefox. Any help would be greatly appreciated. Thanks in advance.

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Comments

  • ByrdieByrdie Posts: 1,783

    I don't think it's your browser, pretty certain it's the store. They're working on changing over to new store software so hopefully it gets fixed soon. Meanwhile, I'll just put things on my wishlist instead of in the cart.

  • lou_harperlou_harper Posts: 1,163

    So it's not just me! I finally run out of gift card balance and was trying to pay with Paypal, but getting constant error in two different browsers. All I could figure out that it probably has something to do with redirect.

  • LeanaLeana Posts: 11,842

    No, it's not just you. There seems to be a problem with PayPal today.

  • Nester751Nester751 Posts: 387
    edited August 2020

    That's a shame. There have been about at least 6 to 8 purchases that got goofed up. Four I gave up on due to repeated frustration with the website. I'm still hoping for one purchase to go through.  The sale completion page doesn't load.  Last week I had trouble with the website not staying logged on. It kept logging off as I was trying to make purchases. I understand internet outages due to storm damage and lots of phone, power, and telecom lines being down. Still this was going on even last week. I've not had troubles elsewhere.  Would be nice if there was a sticky thread somewhere to refer to about website updating. I am seeing a lot of websites talking and warning about doing server updates these last few days of August. Thank you all for the responses.

    Post edited by Nester751 on
  • Richard HaseltineRichard Haseltine Posts: 102,847

    Please open a support ticket with details (and a screen shot of your cart, so they can see what you should have paid).

  • Nester751Nester751 Posts: 387
    edited August 2020
    Richard Haseltine said:

    Please open a support ticket with details (and a screen shot of your cart, so they can see what you should have paid).

    Hi Richard, thanks for your reply. I submitted two tickets. One yesterday, and one today. I was able to resolve the issue today myself. Paypal refunded me on both errors.  I got things done but am not a happy camper. As paypal resolved both issues I closed both tickets. Both describe the problems that were occurring.

     

    Post edited by Nester751 on
  • JUJUJUJU Posts: 1,131

    Have the same error. I think I paid 4 times. I opened a ticket. Maybe paypal will solve it.

  • kwanniekwannie Posts: 870

    4 times here too JUJU, I just went to Pay  Pal and submitted a refund request

  • jedijuddjedijudd Posts: 606

    Third time for me 

  • kwanniekwannie Posts: 870

    Anybody know if this fixed yet?

  • GalaxyGalaxy Posts: 562
    Error message example. Though my other options are Amazon pay, visa cards, MasterCards etc but not tried yet. Because currently paypal currency conversion rate is better.
    Screenshot_20200830-120658.jpg
    720 x 1280 - 200K
  • WonderlandWonderland Posts: 7,053

    What did you have in your cart? Sometimes a product name sounds like something Paypal bans because it sounds like a drug or something illegal. And even if you call them and explain it’s a 3D asset, they refuse to let the payment go through.

  • GalaxyGalaxy Posts: 562
    It seems all products names are ok. Nothing new, those ancient runtime DNA items.
  • jedijuddjedijudd Posts: 606

    I used Visa with no problem it's something with paypal from either this site or on thier end

  • brvsnbrvsn Posts: 213
    Galaxy said:
    Error message example. Though my other options are Amazon pay, visa cards, MasterCards etc but not tried yet. Because currently paypal currency conversion rate is better.

    not only that. my bank is also charging me just to convert dollars to euros!

    anyway I had the same issue, talked with support, made a different order for different stuff and after a successfull process now the items are not showing up in DIM! :( 

  • GalaxyGalaxy Posts: 562

    The worst part is money is already deducted TWICE as per SMS alert.

  • GalaxyGalaxy Posts: 562
    edited August 2020

    I don't know what will happen? Refund or success??? indecision

    brvsn said:
    Galaxy said:
    Error message example. Though my other options are Amazon pay, visa cards, MasterCards etc but not tried yet. Because currently paypal currency conversion rate is better.

    not only that. my bank is also charging me just to convert dollars to euros!

    anyway I had the same issue, talked with support, made a different order for different stuff and after a successfull process now the items are not showing up in DIM! :( 

    However my bank do not charge because Paypal do it all, it collect equivalent local currency from bank (with tax), paypal convert it and finally paypal pay it. Very convenient.

    Post edited by Galaxy on
  • jerhamjerham Posts: 155
    edited August 2020
    Galaxy said:
    Error message example. Though my other options are Amazon pay, visa cards, MasterCards etc but not tried yet. Because currently paypal currency conversion rate is better.

    Same error message here.  The transaction also has status pending

    Post edited by jerham on
  • jerhamjerham Posts: 155

    Paypal did a refund and the money is back on my account.

    With the following message:

    As noted in our prior communication, PayPal suspended this payment for review to ensure it complies with the established User Agreement and our global regulatory obligations. During our review, we identified a risk that prevents us from completing this payment. We apologize for the inconvenience.

     

  • GalaxyGalaxy Posts: 562
    It reversed with the following message. Unfortunately, we are unable to complete this particular transaction. This reversal is specific to this transaction only and does not affect the use of your PayPal Account for other transactions. For more information, see our User Agreement and Acceptable Use Policy. Yours sincerely, PayPal
  • Richard HaseltineRichard Haseltine Posts: 102,847
    jerham said:

    Paypal did a refund and the money is back on my account.

    With the following message:

    As noted in our prior communication, PayPal suspended this payment for review to ensure it complies with the established User Agreement and our global regulatory obligations. During our review, we identified a risk that prevents us from completing this payment. We apologize for the inconvenience.

    What was in your cart? Though I have a stuck PayPal payment on another site this morning, so it may be a problem on their end anyway.

  • fastbike1fastbike1 Posts: 4,078

    I don't think it's Paypal. I had a Rendo pruchase go right through. It's coming back to Daz after the payment that's hung up for me.

  • DripDrip Posts: 1,206

    I had this once this weekend, and it was on a relatively big cart (28 items or so).

    The workaround that sometimes works for me, is, to buy only a giftcard, nothing else in the cart, and use that giftcart to make purchases.
    This circumvents two possible causes for payments not going through:
    1. Products containing Paypal-banned naming conventions
    2. Too big shopping carts, which I suspect may occasionally cause a time-out on the return page at Daz.

    There's actually quite a bit of messaging back and forth between Paypal and Daz before a purchase actually succeeds, the final part is when get sent back to the Daz page, that a message will go from Daz to Paypal to acknowledge that they were expecting a payment and accepting it, upon which Paypal will send a message back to Daz again to say they moved the money to their account. The part that seems to give time-outs these days, is the part where Daz is supposed to tell Paypal that they will accept the payment. Which is what causes Paypal to put the payment on hold.

  • beachlegsbeachlegs Posts: 516

    Happening to me now angry

  • FenixPhoenixFenixPhoenix Posts: 3,120
    I was worried i would have this happened, but yesterday i payed via paypal and it went through without problems. My cart consisted on a GC, a PC+ New release, 2 G8M character and textures for a G3F outfit. So i am wondering if the issue is also country specific? (I'm from Mexico).
  • GalaxyGalaxy Posts: 562
    Though humblebundle payment completed without any error. Well, as Drip said I will now try a Gift card and will update.
  • jerhamjerham Posts: 155
    Richard Haseltine said:
    jerham said:

    Paypal did a refund and the money is back on my account.

    With the following message:

    As noted in our prior communication, PayPal suspended this payment for review to ensure it complies with the established User Agreement and our global regulatory obligations. During our review, we identified a risk that prevents us from completing this payment. We apologize for the inconvenience.

    What was in your cart? Though I have a stuck PayPal payment on another site this morning, so it may be a problem on their end anyway.

    This morning I had 2 items in my card: (dForce LongFlip Hair for Genesis 8 Female(s), Sweet Apartment).

    I tried it again and now Daz3d transactions end with a "thank you for using Paypal, you can now close this tab" screen. no order in my account and my paypal balance is unchanged. Also did another paypal payment today (not at Daz3d) and that went fine. 

     

  • GalaxyGalaxy Posts: 562
    It is from Daz end. https://www.daz3d.com/paypal/express/return/?token= (not pasted full length url) This time error was host error as per Cloudflare.
  • Richard HaseltineRichard Haseltine Posts: 102,847
    jerham said:
    Richard Haseltine said:
    jerham said:

    Paypal did a refund and the money is back on my account.

    With the following message:

    As noted in our prior communication, PayPal suspended this payment for review to ensure it complies with the established User Agreement and our global regulatory obligations. During our review, we identified a risk that prevents us from completing this payment. We apologize for the inconvenience.

    What was in your cart? Though I have a stuck PayPal payment on another site this morning, so it may be a problem on their end anyway.

    This morning I had 2 items in my card: (dForce LongFlip Hair for Genesis 8 Female(s), Sweet Apartment).

    I tried it again and now Daz3d transactions end with a "thank you for using Paypal, you can now close this tab" screen. no order in my account and my paypal balance is unchanged. Also did another paypal payment today (not at Daz3d) and that went fine.

    Unless I am really out of touch on street slang that looks harmless.

    ------------------------------------------------------------------------------------------------------

    Please open support tickets if you have this issue, attaching a screen shot of the cart showing items and prices.

  • GalaxyGalaxy Posts: 562

    I finally tried with Amazon pay. It deducted less than Paypal but I need to wait and watch for fees Bank will slap to my debit card. I tried with debit card insted of credit card because debit cards do not usually charage extra after transaction but I will know within few days.

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