I am so tired of new products with bad metadata

barbult

mcorr said:

barbult said:

I am so tired of new products with bad metadata. The problem is getting worse and worse (at least for the products I purchase).  I will submit yet another help request, but I don't have much hope. It has been many many many months since any of my reported metadata errors have been fixed. 

Today I purchased Martha's Everyday Bob for Genesis 3 and 8 Female(s). 

For the Genesis 8 version of the hair, 96 items are in Lost and Found, including:

• All Shaping presets
• All base colors
• All tint colors
• Most of the hair blending controls and alphas

For the Genesis 3 version of the hair, 30 base hair colors and the Apply First preset are compatible with Genesis 3 Female (the character) when they should only be compatible with the hair.

All these metadata errors mean that Smart Content won't work right for this product. I could categorize the Lost and Found items myself, but Daz Studio will not let a user correct wrong metadata, like the incorrect compatibility, because it is "vendor data". A user can make a change in the Content DB Editor, but the change will be ignored. This is infuriating. Daz will not correct reported metadata errors, but it will not let me correct them for myself either. The only choice is to keep a difficult to use product or return it. The metadata is not the responsibility of the PA, but the PA's bottom line will suffer when users return products because of metadata errors. 

OK, I have vented now.

wow, for somebody as forgiving and 'splainen as you, it strikes me as a big deal that you are actually venting about anything =) I'm not a metadata user, but am hoping that they fix it for you!

Certainly you have me confused with someone else!  I am blunt and straightforward, If something is great and exceeds expectations (like UltraScenery) I sing it's praises. If something is broken and bad, I criticize it. Lots are broken and bad these days. I vent/complain a lot.

memcneil70

barbult, I suspect you are not a minority. Yesterday I was in such a bad mood from other things best not mentioned here, I stayed off the forums, other than reading.

And then I finally downloaded and found 3 new products with issues. The final straw in my day.

Rage is close to what I felt by that point. 

And then the dog decided I needed a time out, no more computer for me last evening.

The dog lives to take me for walks today.

Mark_e593e0a5

mcorr said:

DAZ_Rawb said:

This one looks like it could be a bug in our new upload system that was deployed last week as the first big step towards moving to the new store software. 

 

We wanted to split the file processing system out from the rest of the store so any issues could be dealt with sooner than having the whole store switch out at the same time. I'll be having one of my software engineers look at this product tomorrow and see what they can determine.

New store software? I am cautiously optimistic. Is that warranted?

If it is the store software, then they should ask @Riversoft Art for advise. Content Wizard https://www.daz3d.com/content-wizard does a better job with most assets than what I have seen lately, even from PA's that used to produce quality suff.

barbult

News Flash!

Customer Service says they have corrected the metadata for Martha's Everyday Bob and uploaded a new file. I don't see it yet in DIM or Daz Connect metadata updates. Maybe we have to wait a day or two for it to show up. Keep your eyes out for it.

mcorr

barbult said:

mcorr said:

barbult said:

I am so tired of new products with bad metadata. The problem is getting worse and worse (at least for the products I purchase).  I will submit yet another help request, but I don't have much hope. It has been many many many months since any of my reported metadata errors have been fixed. 

Today I purchased Martha's Everyday Bob for Genesis 3 and 8 Female(s). 

For the Genesis 8 version of the hair, 96 items are in Lost and Found, including:

• All Shaping presets
• All base colors
• All tint colors
• Most of the hair blending controls and alphas

For the Genesis 3 version of the hair, 30 base hair colors and the Apply First preset are compatible with Genesis 3 Female (the character) when they should only be compatible with the hair.

All these metadata errors mean that Smart Content won't work right for this product. I could categorize the Lost and Found items myself, but Daz Studio will not let a user correct wrong metadata, like the incorrect compatibility, because it is "vendor data". A user can make a change in the Content DB Editor, but the change will be ignored. This is infuriating. Daz will not correct reported metadata errors, but it will not let me correct them for myself either. The only choice is to keep a difficult to use product or return it. The metadata is not the responsibility of the PA, but the PA's bottom line will suffer when users return products because of metadata errors. 

OK, I have vented now.

wow, for somebody as forgiving and 'splainen as you, it strikes me as a big deal that you are actually venting about anything =) I'm not a metadata user, but am hoping that they fix it for you!

Certainly you have me confused with someone else!  I am blunt and straightforward, If something is great and exceeds expectations (like UltraScenery) I sing it's praises. If something is broken and bad, I criticize it. Lots are broken and bad these days. I vent/complain a lot.

lol ... ok  ... I must be confusing you with your polar opposite from an overlapping universe =)